Career Development

15 Order Management Specialist Skills for Your Career and Resume

Learn about the most important Order Management Specialist skills, how you can utilize them in the workplace, and what to list on your resume.

Order management specialists are responsible for ensuring that customer orders are processed and fulfilled in a timely and accurate manner. This can involve a wide range of duties, from communicating with customers to coordinating with different departments within the company. Order management specialists need to have strong organizational and communication skills to be successful in this role.

Customer Service

Customer service skills are important for order management specialists because they often interact with customers directly. Customer service involves providing information to customers, resolving issues and ensuring that the customer is satisfied. Order management specialists use their customer service skills when interacting with suppliers, negotiating contracts and handling complaints from customers.

Problem Solving

Problem solving is the ability to identify and resolve issues. Order management specialists often use problem-solving skills when handling customer requests, as they may need to find solutions for challenges that arise during the order process. For example, if a customer’s credit card declines or an item becomes unavailable, an order management specialist can work with their team to solve these problems.

ERP Systems

ERP systems are software programs that automate business processes. Order management specialists who have ERP system skills can use them to track inventory, manage orders and process payments. Having these skills allows you to streamline your work and improve productivity. You may also be able to reduce the time it takes for employees to complete their tasks, which can help increase sales and decrease costs.

Supply Chain Management

Supply chain management involves the processes and procedures that companies use to receive, store and distribute materials. Order managers often need to understand supply chain management in order to ensure they have the necessary resources available for their customers. For example, if a customer places an order for a product that isn’t in stock, the order manager may be responsible for ensuring the company receives the proper materials to fulfill the order.

Analytical Skills

Order management specialists use analytical skills to review sales data, customer records and inventory levels. They analyze this information to determine what products their company should produce or which items customers are most likely to buy. This helps them make informed decisions about how to best manage the supply chain of a business.

Attention to Detail

Attention to detail is a skill that can help you perform your job duties well. Order management specialists need to be precise when entering orders, ensuring they receive the correct items and quantities. You also need to pay close attention to customer requests so you can fulfill their needs accurately. This includes reading emails thoroughly and responding in a timely manner.

Inventory Management

Inventory management is the process of tracking and monitoring supply levels to ensure you have enough materials for production. Order managers often use this skill when creating purchase orders, which are requests for new materials or supplies. This ensures that your company has what it needs to fulfill customer orders and maintain productivity. It’s also important to track inventory so you can identify any potential shortages before they happen.

Data Entry

Data entry is the process of entering information into a computer system. Order management specialists use data entry to enter customer orders, product details and other information into company databases. This skill requires accuracy and attention to detail as well as speed in order to ensure that your company’s records are accurate and up-to-date.


Organization is the ability to keep track of multiple tasks and responsibilities. Order management specialists often have many duties, so it’s important for them to be organized in order to complete their work on time. Being organized also helps them remember details about customers’ orders, which can help them provide excellent customer service.

Shipping & Receiving

Shipping and receiving is a crucial aspect of order management. You might be responsible for ensuring that the correct items are shipped to customers, tracking incoming shipments and managing outgoing shipments. It’s also important to ensure that all incoming shipments have accurate labels so you can process them quickly.


Flexibility is the ability to adapt to changing circumstances. Order management specialists often need flexibility because their work involves meeting customer demands, which can change frequently. For example, if a customer places an order for one product and then changes their mind and wants another product instead, the order management specialist needs to be flexible enough to accommodate the change.


Communication is the ability to convey information clearly and concisely. Order management specialists use communication skills when speaking with customers, suppliers and other employees. They also use these skills to write emails, create reports and fill out forms. Strong written communication skills are especially important for order management specialists who work remotely or in teams where they don’t often meet face-to-face.

Order Processing

Order processing involves the ability to receive and process incoming orders. This includes checking for accuracy, verifying that all necessary information is present and ensuring that the order can be fulfilled by your company’s resources. It also requires entering the order into a system so it can be tracked throughout its production cycle. Order processors use their organizational skills to keep track of each order and ensure they are receiving the correct items from suppliers.

Returns & Exchanges

Order management specialists often need to know how to process returns and exchanges, which involves understanding the company’s policies on these processes. For example, if a customer is unsatisfied with their purchase, an order manager might be responsible for issuing a refund or exchanging the product for another one. This requires knowing how to handle the return or exchange and ensuring that the customer receives what they want.

Organizational Skills

Organization is a skill that can help you be an effective order manager. You may need to keep track of multiple tasks at once, so it’s important to prioritize your work and manage your time effectively. It also helps to have a system for keeping records of customer information, orders and other data. This ensures that you can find the information you need when customers call in or if there are any questions about past orders.

How Can I Learn These Order Management Specialist Skills?

There are a few ways that you can learn the skills necessary to become an Order Management Specialist. One way is to take some courses at a local community college or online that focus on customer service, problem solving, and supply chain management. Another way is to get some experience working in a retail or online store in their customer service or shipping department. This will give you first-hand experience dealing with customers, processing orders, and managing inventory. Finally, it is important to be detail oriented and organized, so keeping a tidy work space and being able to multitask will also be helpful.


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