20 OwnBackup Interview Questions and Answers

OwnBackup is a leading provider of cloud backup and disaster recovery solutions for Salesforce and other cloud-based applications. OwnBackup was founded in 2015 by two former Salesforce employees, and the company has since grown to over 200 employees across the globe.

If you’re interviewing for a job at OwnBackup, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of OwnBackup interview questions and answers to help you prepare for your interview.

OwnBackup Interview Process

The interview process at OwnBackup is thorough but fun, engaging, and two-way. It seems like they care about their Human Resources and you can tell by how meticulous the interview process is. People are on time and friendly and interviews are mostly informal.

1. What are some ways that you can get a prospect to respond?

This question is a great way to see how you can use your sales skills and knowledge of the industry to help your company grow. Use examples from previous experiences where you were able to get prospects to respond to your outreach.

Example: “I find that it’s important to be personable when reaching out to prospects. I try to make sure my emails are short, sweet and friendly. I also include links to helpful resources or articles that they may find interesting. This helps me build rapport with them and shows that I’m invested in their success.”

2. Do you have any experience working with Salesforce?

This question is a great way to see if you have any experience with OwnBackup’s products. If you do, the interviewer will likely want to know how your previous experience can help you succeed in this role. If you don’t have experience working with Salesforce, you should explain why and what other CRM software you’ve used before.

Example: “I haven’t worked with Salesforce before, but I have extensive experience using HubSpot. Both of these tools are CRMs that allow users to manage their sales processes. While they’re different programs, I think my knowledge of HubSpot would make it easier for me to learn how to use Salesforce.”

3. Tell me about a time when you had to make a decision without consultation from your manager, how did you decide what to do?

This question can help the interviewer understand how you make decisions independently and how your decision-making process affects your work. Use examples from previous jobs to describe a time when you had to make an important decision without consulting your manager, but still managed to complete your tasks successfully.

Example: “In my last job, I was working on a project with another employee who wasn’t as familiar with the program we were using. We were both tasked with creating a marketing campaign for one of our clients, but he didn’t know how to use some of the features in the program that would have helped us create the campaign more efficiently. Instead of telling him what to do, I showed him how to use those features so we could finish the project together.”

4. How would you handle a situation where the customer was not happy with their product or service?

This question is a great way to test your customer service skills. It allows the interviewer to see how you handle conflict and respond to unhappy customers. In your answer, try to show that you are empathetic and willing to do whatever it takes to make the situation right for the customer.

Example: “I would first ask what I could do to help them feel better about their experience with OwnBackup. If they were not happy with the product or service, I would offer to refund their money or give them a discount on another product or service. I believe in doing everything I can to ensure my customers have a positive experience.”

5. Tell me about a time where you had to deal with an angry customer.

An interviewer may ask this question to see how you handle conflict. This is an important skill for customer service professionals, and it can also show your ability to remain calm under pressure.

Example: “I once had a customer who was upset because they couldn’t access their files after backing up with our company. They were frustrated that we didn’t have the same features as another backup software provider. I explained that OwnBackup’s services are different from other companies, but that we offer more security than some of our competitors. The customer calmed down and decided to give us another try.”

6. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your qualifications and how you can benefit their company. When answering this question, it’s important to highlight the skills that make you an ideal candidate. You should also mention any unique or transferable skills you have that may be beneficial to the role.

Example: “I am passionate about technology and I’m always looking for ways to improve my knowledge of new software. In addition to being proficient in OwnBackup, I’ve also learned some basic coding languages which has helped me troubleshoot issues with other programs. My ability to adapt to different situations makes me a valuable asset to any team.”

7. Have you worked in a fast-paced environment before?

This question is a great way to see how you would fit in at the company. If they are looking for someone who can work quickly and efficiently, it’s important that you show them your ability to do so.

Example: “I have worked in a fast-paced environment before, but I prefer working at a slower pace. In my last job, we were under pressure to get our backups done as soon as possible. However, I was able to find ways to speed up the process without sacrificing quality. For example, I found a faster way to compress files, which saved us time.”

8. If there is one thing you could improve about OwnBackup, what would it be?

This question is a great way to see how you think critically and problem-solve. It also shows the interviewer that you are aware of what OwnBackup does well, which can be just as important as knowing its flaws.

Example: “I would like to see more integration with other backup solutions. I know it’s possible because there are some third-party integrations available, but I’d love to see more options for backing up data from different cloud storage providers. For example, I use Dropbox for my personal files, so I’d love to have an option to back them up in OwnBackup.”

9. Describe a time when you had to work on multiple projects at once.

This question can help an interviewer determine how you prioritize your work and manage multiple projects. Use examples from previous jobs to describe how you managed your time, organized your tasks and met deadlines for each project.

Example: “At my last job, I was responsible for managing the company’s social media accounts while also creating content for our blog. In order to meet both of these responsibilities, I scheduled a specific day of the week where I would create new posts for the blog and another day where I would post on social media. This helped me stay organized and ensure that I was meeting all of my responsibilities.”

10. What interests you about sales?

This question is a way for the interviewer to learn more about your personality and interests. They want to know if you are motivated by money or other factors, such as helping customers find solutions to their problems. Your answer should show that you enjoy interacting with people and solving their challenges.

Example: “I love talking to people and finding out what they need. I also like being able to help them solve their problems. In my last job, I was responsible for selling backup services to small businesses. I enjoyed learning about each business’s needs and how our service could meet those needs. I think this experience would be helpful in this role.”

11. What qualities do you think make for a good account executive?

Account executives are responsible for managing client relationships and ensuring the company meets its sales goals. The interviewer may ask this question to learn more about your communication skills, problem-solving abilities and ability to work in a team environment. In your answer, describe two or three qualities that you think make an account executive successful.

Example: “I think one of the most important qualities of a good account executive is their ability to communicate effectively with clients. I always strive to be empathetic when speaking with clients so they feel comfortable sharing any concerns they have. Another quality I think makes for a good account executive is their willingness to go above and beyond for clients. I am always willing to offer advice and assistance to my clients even after we’ve closed a sale.”

12. What are your career goals and how will this position help you achieve them?

This question is a great way for employers to learn more about your career goals and how you plan to achieve them. When answering this question, it can be helpful to discuss what you hope to accomplish in the next few years of your career. You may also want to mention any specific skills or certifications that you would like to gain by working at this company.

Example: “My goal is to become an expert on data backup solutions. I have been working as a technician for five years now, but I am still learning new things every day. This position with OwnBackup would allow me to work with some of the best professionals in the industry. I believe this experience would help me develop my knowledge and skills even further.”

13. What do you know about OwnBackup?

This question is a great way to test your knowledge of the OwnBackup platform. You can use this opportunity to show the interviewer that you have experience with the software and are familiar with its features.

Example: “I’ve been using OwnBackup for over five years now, so I know it very well. It’s an easy-to-use backup solution that allows me to back up my data in real time. The user interface is clean and simple, which makes backing up files much easier than other solutions on the market. I also like how OwnBackup offers unlimited storage space, as long as I pay for the service each month. This saves me money because I don’t need to purchase additional hard drives or cloud services.”

14. Can you tell us about a time when you made a mistake while working on a project, how did you handle it?

This question is a great way to see how you respond to challenges and learn from your mistakes. When answering this question, it can be helpful to mention a mistake that was not too serious but still shows the interviewer that you are willing to admit when you make a mistake and take steps to improve yourself.

Example: “While working on a project for my previous employer, I accidentally deleted an important file. I immediately notified my supervisor of what happened and we worked together to find a solution. We were able to recover the file using another backup system, which saved us time and money. After this experience, I learned to always check twice before deleting any files.”

15. Describe a time when you were successful at getting a large gift and what your strategy was.

This question is a great way to see how you can apply your skills and talents to the company. It also shows that you are willing to work hard for what you want. When answering this question, make sure to highlight your dedication and willingness to do whatever it takes to get the job done.

Example: “When I was working at my previous company, we were trying to get a large gift from a client. We had been working on getting them as a client for quite some time, so everyone was very excited about the prospect of finally landing them. I worked with my team to create an effective strategy for getting the client to agree to our terms. After several meetings, they agreed to sign with us.”

16. What kind of connections do you have with the community? How involved are you?

The interviewer may ask this question to see how you interact with the OwnBackup community. This is a great opportunity to show your communication skills and willingness to help others.

Example: “I have been an active member of the OwnBackup community for several years now, and I’ve always enjoyed helping other users solve their problems. In fact, I started my own blog where I write about different backup solutions and how they work. I also regularly participate in online forums and answer questions from other members.”

17. What process and planning would you do to prepare for an upcoming class you were teaching?

This question is a great way to assess your organizational skills and how you plan for important events. Your answer should include the steps you would take to prepare for an upcoming class, including any specific details about what you would do in each step of the process.

Example: “I would first create a calendar event on my personal calendar so I could keep track of when the class was happening. Then, I would set up a new project in OwnBackup that included all of the information I needed to gather for the class, such as the syllabus, course materials and other relevant documents. Finally, I would add students to the project so they could access the materials I uploaded.”

18. Do you consider yourself more of a leader or follower?

This question is designed to determine your leadership style. Employers want to know if you can lead a team of developers and implement new ideas into the company’s current processes. Your answer should show that you are comfortable with taking on a leadership role, but also understand when it’s best to follow the lead of others.

Example: “I consider myself more of a leader than a follower. I am confident in my abilities as a developer and enjoy sharing my knowledge with others. However, I also understand that there are times when I need to take a step back and let someone else take charge. I have always been able to recognize when someone has more experience or expertise than me, so I am willing to listen to their advice.”

19. What are your thoughts on the current state of the technology industry?

This question is a great way to gauge your knowledge of the current state of technology and how it’s changing. The interviewer may ask this question to see if you’re aware of any major changes in the industry that could affect their company or the role they’re hiring for. To answer, consider what you’ve seen change over time and what you think will continue to evolve.

Example: “I believe the biggest change we’ll see in the future is more automation. I think as companies realize the benefits of automation, they’ll start implementing it into their processes more often. This will allow them to save money on labor costs while still getting the work done.”

20. What are your salary expectations?

Employers may ask this question to determine if you are a good fit for their company. They want someone who is willing to work hard and be productive, but they also need to make sure the person can afford to live in the area. Before your interview, research average salaries for similar positions in the area. Consider what you would like to earn and try to find a number that falls somewhere between those two numbers.

Example: “I am looking for a salary of $50,000 per year. I understand that this position might not pay quite that much, but I feel my experience makes me worth it. I know I could do an excellent job here and help the company save money by using OwnBackup.”