Patient Access Representative Resume Example & Writing Guide

Use this Patient Access Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Patient access representatives are the first point of contact for patients, families, and other members of the healthcare community. They’re the ones who answer the phones, schedule appointments, verify insurance coverage, and handle billing issues. And they do it all with a smile on their face!

Whether you want to work in a hospital, medical office, or even a medical device company, patient access representatives are a staple of the healthcare industry. If you’re looking for a job that offers great benefits, plenty of opportunities for growth, and plenty of exposure to the field you want to enter, patient access representative might be the perfect role for you.

Here are some tips and an example resume to help you write an effective patient access representative resume that will get you noticed by hiring managers everywhere.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]

Dedicated patient access representative with five years of experience in the healthcare industry. Proven track record of providing excellent customer service and efficiently resolving patient inquiries. Skilled at multitasking and managing multiple priorities in a fast-paced environment.

Oakland Technical High School Jun '08
High School Diploma
Company A, Patient Access Representative Jan '17 – Current
  • Processed patient registration and insurance information, including eligibility verification for new patients.
  • Provided customer service to existing patients by answering questions regarding appointment scheduling, account balances, etc.
  • Assisted with the coordination of physician schedules and room assignments in order to meet hospital departmental goals and objectives.
  • Maintained current knowledge of all products/services available through Patient Access Department as well as competitor pricing structures and benefits.
  • Participated in special projects or initiatives that support the overall mission of the organization when needed.
Company B, Patient Access Representative Jan '12 – Dec '16
  • Answered incoming calls and transferred them to the appropriate department for quicker resolution of patient concerns
  • Provided information on insurance coverage, billing procedures, appointment scheduling and prescription refills over the phone
  • Maintained a positive attitude with all patients and staff members in order to create an inviting environment
  • Ensured that prescriptions were filled accurately by verifying orders before sending them to pharmacy
  • Operated computer system (Meditech) to schedule appointments, verify insurance eligibility and process payments
Company C, Medical Receptionist Jan '09 – Dec '11
  • Answered and routed incoming calls in a prompt and professional manner.
  • Scheduled patient appointments and assisted with other administrative tasks as needed.
  • Greeted patients and provided them with information and forms to complete prior to their appointments.
  • Certified Healthcare Access Manager (CHAM)
  • Certified Revenue Cycle Specialist (CRCS)
  • Certified Electronic Health Record Specialist (CEHRS)

Industry Knowledge: Insurance, Medicare, Medicaid, HIPAA, Medicaid Waiver, EOB, EOB Claims, Insurance Claims, CPT Codes
Technical Skills: Medicare, Medicaid, CPT, ICD, HIPAA, Medicaid Waiver
Soft Skills: Communication, Teamwork, Attention to Detail, Time Management, Problem-Solving

How to Write a Patient Access Representative Resume

Here’s how to write a patient access representative resume of your own.

Write Compelling Bullet Points

The best bullet points are those that are specific and highlight your experience and skills. For example, rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ callers per day, prioritizing calls based on urgency and ensuring all callers were satisfied with their experience.”

The second bullet point is much stronger because it provides specific details about the nature of the job and the results of your work. It also provides a quantifiable measure of the work—20+ callers per day—which makes it easy for a reader to understand the level of responsibility and scale of the project.

Identify and Include Relevant Keywords

When you apply for a patient access representative role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for specific terms related to the job, like “patient relations” or “call center.” If your resume doesn’t include enough of the right terms, the ATS might discard your application.

To increase your chances of getting an interview, use this list of common patient access representative keywords as a starting point:

  • Patient Access
  • Electronic Medical Record (EMR)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Healthcare
  • Medical Terminology
  • Healthcare Management
  • Hospitals
  • Medical Billing
  • Data Entry
  • Healthcare Information Technology (HIT)
  • Vital Signs
  • Receptionist Duties
  • Phone Etiquette
  • Patient Safety
  • Medical Records
  • Vital Signs Monitoring
  • Filing
  • Office Administration
  • Appointment Scheduling
  • Scheduling
  • Customer Service
  • Accounts Receivable (AR)
  • Health Insurance
  • Insurance Verification
  • Patient Assurance
  • Customer Satisfaction
  • Time Management
  • Insurance
  • Data Analysis
  • Cashiering

Showcase Your Technical Skills

In order to be successful in this role, it is essential that patient access representatives are proficient in a variety of technical systems and procedures. Recruiters are looking for patient access representatives who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that patient access representatives are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.


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