Patient Access Representative Resume Example & Writing Guide
Use this Patient Access Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Patient access representatives are the first point of contact for patients, families, and other members of the healthcare community. They’re the ones who answer the phones, schedule appointments, verify insurance coverage, and handle billing issues. And they do it all with a smile on their face!
Whether you want to work in a hospital, medical office, or even a medical device company, patient access representatives are a staple of the healthcare industry. If you’re looking for a job that offers great benefits, plenty of opportunities for growth, and plenty of exposure to the field you want to enter, patient access representative might be the perfect role for you.
Here are some tips and an example resume to help you write an effective patient access representative resume that will get you noticed by hiring managers everywhere.
How to Write a Patient Access Representative Resume
Here’s how to write a patient access representative resume of your own.
Write Compelling Bullet Points
The best bullet points are those that are specific and highlight your experience and skills. For example, rather than saying you “provided customer service,” you could say that you “provided customer service for 20+ callers per day, prioritizing calls based on urgency and ensuring all callers were satisfied with their experience.”
The second bullet point is much stronger because it provides specific details about the nature of the job and the results of your work. It also provides a quantifiable measure of the work—20+ callers per day—which makes it easy for a reader to understand the level of responsibility and scale of the project.
Identify and Include Relevant Keywords
When you apply for a patient access representative role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This system looks for specific terms related to the job, like “patient relations” or “call center.” If your resume doesn’t include enough of the right terms, the ATS might discard your application.
To increase your chances of getting an interview, use this list of common patient access representative keywords as a starting point:
- Patient Access
- Electronic Medical Record (EMR)
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Healthcare
- Medical Terminology
- Healthcare Management
- Hospitals
- Medical Billing
- Data Entry
- Healthcare Information Technology (HIT)
- Vital Signs
- Receptionist Duties
- Phone Etiquette
- Patient Safety
- Medical Records
- Vital Signs Monitoring
- Filing
- Office Administration
- Appointment Scheduling
- Scheduling
- Customer Service
- Accounts Receivable (AR)
- Health Insurance
- Insurance Verification
- Patient Assurance
- Customer Satisfaction
- Time Management
- Insurance
- Data Analysis
- Cashiering
Showcase Your Technical Skills
In order to be successful in this role, it is essential that patient access representatives are proficient in a variety of technical systems and procedures. Recruiters are looking for patient access representatives who are skilled in programs like Microsoft Office Suite, ERP systems, and manufacturing software. Additionally, it is important that patient access representatives are familiar with government regulations related to their industry, as they will often be responsible for ensuring that the organization is in compliance with these regulations.