Patient Access Supervisor Resume Example & Writing Guide

Use this Patient Access Supervisor resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Patient access is an integral part of any healthcare organization. Patient access specialists are responsible for ensuring that patients are able to access the services they need in a timely manner. They ensure that insurance information is processed accurately and quickly, collect copayment or deductible payments, and coordinate scheduling.

If you’re looking for a new role in this growing field, here are some tips and an example resume template to help you write a fantastic patient access supervisor resume that hiring managers will love.

Jennifer Thomas
Houston, TX | (123) 456-7891 | [email protected]

Experienced patient access supervisor with a proven track record in successfully managing and leading teams. Demonstrates a commitment to customer service and a dedication to ensuring that patients receive the highest level of care.

University of Texas at Arlington Jun '10
B.S. in Business Administration
Company A, Patient Access Supervisor Jan '17 – Current
  • Managed the scheduling of over 100 patient appointments per day, ensuring that all patients are seen on time and in a timely manner.
  • Provided training to new staff members regarding proper phone etiquette, customer service skills, and appointment scheduling procedures.
  • Assisted with daily operations including but not limited to inventory management, vendor relations, and general office duties as needed by the supervisor or manager.
  • Maintained an organized schedule for each department within the clinic to ensure maximum efficiency throughout the day.
  • Tracked employee attendance through our electronic system and ensured employees were at work during their scheduled shifts.
Company B, Patient Access Supervisor Jan '12 – Dec '16
  • Worked with management to create a new patient satisfaction survey that increased overall rating by 10%
  • Created and implemented an employee recognition program that improved morale and boosted productivity 17%
  • Conducted training for all front desk personnel on scheduling, insurance verification and patient communication skills
  • Implemented a system of tracking prescription refills that reduced pharmacy errors 15%
  • Improved the flow of patients through the registration process 25% by implementing check-in kiosks
Company C, Patient Access Representative Jan '09 – Dec '11
  • Verified patient insurance benefits and eligibility to ensure that patients received the correct level of care and that the facility received reimbursement for services rendered.
  • Scheduled patient appointments and tests in accordance with insurance guidelines and provider availability.
  • Facilitated communication between patients, families, and the care team by providing updates on test results, upcoming appointments, and other relevant information.
  • Certified Healthcare Access Manager (CHAM)
  • Certified Revenue Cycle Specialist (CRCS)
  • Certified Professional in Healthcare Revenue Management (CPHRM)

Industry Knowledge: Medical Terminology, Insurance, Billing, HIPAA, CPT, ICD-10
Technical Skills: Cerner, McKesson, Epic, Allscripts
Soft Skills: Critical Thinking, Problem-Solving, Decision Making, Teamwork, Communication, Empathy, Leadership

How to Write a Patient Access Supervisor Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed patient access,” you could say that you “reduced wait time for patients from 10 minutes to 2 minutes, resulting in a 20% increase in patient satisfaction ratings.”

The second bullet point is much more specific and provides a clear picture of what you did and the results of your work. And that’s what hiring managers want to see—quantifiable evidence of your abilities and accomplishments.

Identify and Include Relevant Keywords

When you apply for a job as a patient access supervisor, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for specific keywords related to the position, like “patient care” or “medical records.” If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, make sure to include relevant keywords throughout all the sections of your resume. You can add them into the work experience, skills, summary, and education sections. Here are some commonly used patient access supervisor keywords:

  • Patient Access
  • Healthcare
  • Medical Records
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Electronic Medical Record (EMR)
  • Healthcare Management
  • Medicine
  • Hospitals
  • Medical Billing
  • Patient Safety
  • Cardiopulmonary Resuscitation (CPR)
  • Healthcare Information Technology (HIT)
  • Life Safety
  • Public Safety
  • Medical Terminology
  • Supervisory Skills
  • Patient Education
  • Vital Signs
  • Cardiopulmonary Resuscitation (CPR) Certification
  • Medical Assisting
  • Electronic Medical Record (EMR) Implementation
  • U.S. Health Insurance Reform
  • Revenue Cycle
  • Revenue Cycle Management
  • Patient Access Dictation
  • Patient Record
  • Hospice
  • Medical Transcription
  • Clinical Research
  • Public Health

Showcase Your Technical Skills

The technical skills section of your resume is one of the most important sections to focus on, as it can be the deciding factor in whether or not you get an interview. As a patient access supervisor, you will be expected to be proficient in a variety of software programs, such as electronic health records (EHR) systems, hospital information systems (HIS), and patient registration systems. Additionally, you should list any other relevant technical skills, such as experience with data entry, scheduling, and insurance verification.


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