Patient Coordinator Resume Example & Writing Guide
Use this Patient Coordinator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Patient coordinators are the liaisons between patients and their medical care teams. They handle scheduling, insurance verification, and patient follow-up, and they’re often the first point of contact for new patients. If you’re a people person who thrives in a fast-paced environment, this might be the job for you!
Here are some tips and an example to follow when writing your patient coordinator resume to land your next job in this growing field.
How to Write a Patient Coordinator Resume
Here’s how to write a patient coordinator resume of your own.
Write Compelling Bullet Points
When you’re writing bullet points, it can be tempting to simply list your responsibilities and duties. But that’s not going to make a strong impression on recruiters. Instead, you should focus on the results of your work.
For example, rather than saying you “managed patient schedules and appointments,” you could say that you “reduced wait times for new patients by 15% in first six months through scheduling optimization, resulting in increased patient satisfaction and loyalty.”
The second bullet point is much stronger because it provides specific numbers and details about how you contributed to the organization. It also provides context about how this work impacted the organization and its patients.
Identify and Include Relevant Keywords
When you apply for a patient coordinator role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs look for certain terms, like “patient care” and “medical records” to determine whether your skills and experience are a match for the job you’ve applied to. If you don’t have enough relevant keywords on your resume, the ATS might discard your application before a human ever sees it.
To make sure this doesn’t happen, use this list of common patient coordinator keywords to help you identify the skills and experience you should include on your resume:
- Patient Safety
- Healthcare
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Electronic Medical Record (EMR)
- Patient Advocacy
- Hospitals
- Healthcare Management
- Healthcare Information Technology (HIT)
- Medical Terminology
- Medical Billing
- Customer Service
- Nursing
- Cardiopulmonary Resuscitation (CPR)
- Clinical Research
- Basic Life Support (BLS)
- Managed Care
- Oncology
- Clinical Research Compliance
- Operating Room
- Surgery
- Radiology
- Critical Care Medicine
- Medication Reconciliation
- Patient Engagement
- Surgery Scheduling
- Public Health
- Urology
- Health Education
- Social Services
- Customer Relationship Management (CRM)
Showcase Your Technical Skills
Patient coordinators use a variety of software programs and systems to manage their patients’ care. They are typically familiar with programs like Microsoft Office Suite (Excel, Word, PowerPoint), electronic health records (EHR) software, and social media platforms like LinkedIn and Facebook. Additionally, patient coordinators may be required to use specific programs or systems relevant to their industry, such as CRM software for healthcare providers or customer relationship management software for businesses.