Patient Coordinator Resume Example & Writing Guide

Use this Patient Coordinator resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Patient coordinators are the liaisons between patients and their medical care teams. They handle scheduling, insurance verification, and patient follow-up, and they’re often the first point of contact for new patients. If you’re a people person who thrives in a fast-paced environment, this might be the job for you!

Here are some tips and an example to follow when writing your patient coordinator resume to land your next job in this growing field.

David Moore
Los Angeles, CA | (123) 456-7891 | [email protected]

Dedicated patient coordinator with five years of experience in the medical field. Proven ability to manage patient care, coordinate appointments, and provide support to patients and their families. Strong interpersonal skills and commitment to providing excellent customer service.

University of California, Santa Barbara Jun '10
B.A. in Psychology
Company A, Patient Coordinator Jan '17 – Current
  • Coordinated with physicians, nurses and other healthcare team members to ensure that patient care needs are met in a timely manner.
  • Provided support for the scheduling of appointments, procedures and tests as well as follow-up visits.
  • Assisted patients by providing information regarding insurance benefits, coverage limitations, co-payments or deductibles associated with their medical services.
  • Maintained current knowledge of all health plans accepted at our facility and ensured accurate coding on all documentation related to patient encounters.
  • Ensured proper registration of new patients through EMR system and maintained up-to-date contact information for each patient including phone numbers, addresses etc..
Company B, Patient Coordinator Jan '12 – Dec '16
  • Created a patient portal to streamline the scheduling process and reduce phone calls, ultimately saving an average of 2 hours per day
  • Maintained a thorough knowledge of insurance coverage requirements for over 100 different plans
  • Answered up to 50 emails daily from patients with questions about their appointments or prescriptions
  • Scheduled follow-up appointments after initial consultations, ensuring that all necessary information was collected
  • Managed multiple calendars and schedules in order to accommodate as many patients as possible
Company C, Medical Receptionist Jan '09 – Dec '11
  • Answered a high volume of incoming calls and directed them to the appropriate party or took detailed messages when necessary.
  • Scheduled appointments and maintained patients’ records in the electronic health record system.
  • Checked patients in and out for appointments, verified insurance coverage, and collected copays.
  • Certified Medical Assistant
  • Certified Phlebotomist
  • Certified EKG Technician

Industry Knowledge: HIPPA, EMR, ID Badge Printing, Patient Scheduling, Insurance Billing
Technical Skills: Microsoft Office Suite, Outlook, SAP, Workday
Soft Skills: Communication, Teamwork, Customer Service, Conflict Resolution, Empathy, Leadership, Problem-Solving, Time Management

How to Write a Patient Coordinator Resume

Here’s how to write a patient coordinator resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities and duties. But that’s not going to make a strong impression on recruiters. Instead, you should focus on the results of your work.

For example, rather than saying you “managed patient schedules and appointments,” you could say that you “reduced wait times for new patients by 15% in first six months through scheduling optimization, resulting in increased patient satisfaction and loyalty.”

The second bullet point is much stronger because it provides specific numbers and details about how you contributed to the organization. It also provides context about how this work impacted the organization and its patients.

Identify and Include Relevant Keywords

When you apply for a patient coordinator role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs look for certain terms, like “patient care” and “medical records” to determine whether your skills and experience are a match for the job you’ve applied to. If you don’t have enough relevant keywords on your resume, the ATS might discard your application before a human ever sees it.

To make sure this doesn’t happen, use this list of common patient coordinator keywords to help you identify the skills and experience you should include on your resume:

  • Patient Safety
  • Healthcare
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Electronic Medical Record (EMR)
  • Patient Advocacy
  • Hospitals
  • Healthcare Management
  • Healthcare Information Technology (HIT)
  • Medical Terminology
  • Medical Billing
  • Customer Service
  • Nursing
  • Cardiopulmonary Resuscitation (CPR)
  • Clinical Research
  • Basic Life Support (BLS)
  • Managed Care
  • Oncology
  • Clinical Research Compliance
  • Operating Room
  • Surgery
  • Radiology
  • Critical Care Medicine
  • Medication Reconciliation
  • Patient Engagement
  • Surgery Scheduling
  • Public Health
  • Urology
  • Health Education
  • Social Services
  • Customer Relationship Management (CRM)

Showcase Your Technical Skills

Patient coordinators use a variety of software programs and systems to manage their patients’ care. They are typically familiar with programs like Microsoft Office Suite (Excel, Word, PowerPoint), electronic health records (EHR) software, and social media platforms like LinkedIn and Facebook. Additionally, patient coordinators may be required to use specific programs or systems relevant to their industry, such as CRM software for healthcare providers or customer relationship management software for businesses.


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