Patient Experience Manager Resume Example & Writing Guide
Use this Patient Experience Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Patient experience managers are responsible for ensuring that patients have positive experiences when they visit your hospital, clinic, or other healthcare organization. They’re also responsible for ensuring that patients are treated with respect and compassion throughout their stay.
If you’re passionate about healthcare and enjoy working with people, then this role might be a great fit for you. Here are some tips and an example resume to help you write a compelling patient experience manager resume that hiring managers will love.
How to Write a Patient Experience Manager Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not enough to make a strong impression. Instead, you should focus on the results of your work.
For example, rather than saying you “managed patient satisfaction surveys,” you could say that you “reduced patient wait time by 15% through implementation of new scheduling software, resulting in an increase in patient satisfaction scores from 87% to 92%.”
The second bullet point paints a much clearer picture of what you did and the results of your work. And it provides a quantifiable result (15% reduction in wait time).
Identify and Include Relevant Keywords
When you submit your resume for a patient experience manager role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs search resumes for terms like “patient care” or “customer service” to determine whether an applicant has the skills and experience necessary for the job. If your resume doesn’t include enough relevant keywords, the ATS might filter out your application.
To increase your chances of landing an interview, use this list of common patient experience manager keywords as a starting point:
- Patient Safety
- Patient Satisfaction
- Patient Education
- Healthcare Management
- Nursing
- Hospitals
- Healthcare
- Healthcare Information Technology (HIT)
- Electronic Medical Record (EMR)
- Patient Engagement
- Patient Advocacy
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Quality Improvement
- Inpatient Care
- Informatics
- Public Health
- Management
- Patient Registration
- Medication Administration
- Acute Care
- Surgery
- Customer Service
- Data Analysis
- Teaching
- Interpersonal Skills
- Microsoft Access
- Strategic Planning
- Team Leadership
- Research
- Operating Room
Showcase Your Technical Skills
As a patient experience manager, you will be responsible for ensuring that patients have a positive experience while they are under your care. This will require you to be proficient in a number of software programs and systems, such as customer service software, appointment scheduling software, and electronic health records (EHR) software. Additionally, you will need to be able to use these programs and systems to effectively communicate with other members of the healthcare team, such as doctors and nurses.