Resume

Patient Registration Specialist Resume Example & Writing Guide

Use this Patient Registration Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Resume Insights
Published Apr 9, 2022

Patient registration specialists are responsible for providing a high level of customer service to patients and their families by answering questions, processing insurance forms, and scheduling appointments. If you enjoy helping people and want to work in a fast-paced environment where your efforts are immediately visible, then this might be the right role for you.

Here are some tips and an example to follow when writing your patient registration specialist resume.

James Smith
Los Angeles, CA | (123) 456-7891 | [email protected]
Summary

Experienced patient registration specialist with over eight years of experience in a healthcare setting. Proven ability to handle high-volume patient registration and insurance verification while maintaining a positive attitude and providing excellent customer service.

Education
Oakland Technical High School Jun '08
High School Diploma
Experience
Company A, Patient Registration Specialist Jan '17 – Current
  • Processed patient registration, insurance verification and billing information in a timely manner to ensure the efficient flow of patients through the clinic.
  • Provided exceptional customer service by greeting patients promptly upon arrival at the front desk and assisted with scheduling appointments as needed.
  • Assisted physicians with clerical duties such as copying documents, filing medical records, etc., when necessary.
  • Maintained cleanliness of work area and equipment used for job responsibilities and followed infection control procedures established by the hospital/clinic.
  • Followed all safety policies and procedures set forth by employer including but not limited to proper lifting techniques, blood borne pathogens, fire safety, etc..
Company B, Patient Registration Specialist Jan '12 – Dec '16
  • Answered the phone and greeted patients, family members and visitors in a timely manner
  • Collected patient demographic information (name, address, email address, etc.) for registration purposes
  • Ensured that all insurance forms were completed accurately before releasing patients to their care providers
  • Maintained confidentiality of patient records at all times; ensured HIPAA compliance at all times
  • Entered new patient data into computer system using ADP EHR software program (Epic)
Company C, Registration Clerk Jan '09 – Dec '11
  • Registered patients for their appointments, verified patient demographics and insurance information.
  • Scheduled patient appointments using the electronic medical record system.
  • Acted as a liaison between the patient and the provider by answering questions and addressing concerns the patient may have had about their visit.
Certifications
  • Certified Healthcare Revenue Cycle Professional
  • Certified Patient Account Representative
  • Certified Coding Specialist
Skills

Industry Knowledge: CPT Coding, HCPCS, ICD-9, DRG, ICD-10, HIPAA, ICD-10-CM, ICD-10-PCS, CCR, Ambulatory Payment Classifications, Medicare, Medicaid, EMR, EHR
Technical Skills: Microsoft Office Suite, QuickBooks, Excel, Word, PowerPoint
Soft Skills: Written and Verbal Communication, Time Management, Decision Making, Teamwork, Problem Solving, Organization, Patience, Attention to Detail

How to Write a Patient Registration Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the responsibilities of your job. But that’s not always the most effective approach. Instead, you can use your bullet points to highlight your accomplishments and results.

For example, rather than saying you “assisted patients with registration process,” you could say that you “increased patient registration rate by 15% in six months by developing new online registration system and providing patient education.”

The second bullet point paints a much clearer picture of what you did and the results of your work. And it also provides a specific number to demonstrate the impact of your work.

Identify and Include Relevant Keywords

In order for your resume to make it through the applicant tracking system (ATS) and into the hands of a recruiter, you need to make sure that it includes relevant keywords. ATS programs scan resumes for certain terms that indicate the applicant has the skills, abilities, and experience needed for the job. If your resume doesn’t have enough of the right keywords, the ATS might not even forward it to a recruiter.

The best way to identify the right keywords is to read through a few job postings and take note of the terms that are used most frequently. Here are some common patient registration specialist keywords:

  • Patient Registration
  • Healthcare
  • Medical Terminology
  • Hospitals
  • Healthcare Management
  • Electronic Medical Record (EMR)
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Patient Safety
  • Receptionist Duties
  • Medical Records
  • Vital Signs
  • Basic Life Support (BLS)
  • Medical Billing
  • Scheduling
  • Doctor
  • Electronic Medical Record (EMR) Implementation
  • Cardiopulmonary Resuscitation (CPR)
  • Healthcare Information Technology (HIT)
  • Data Entry
  • Time Management
  • Phone Etiquette
  • Customer Service
  • Sales
  • Public Speaking
  • Microsoft Access
  • Patient Care
  • Insurance Verification
  • Administrative Assistance
  • Problem Solving
  • Customer Satisfaction

Showcase Your Technical Skills

As a patient registration specialist, you will need to be proficient in the use of various software programs and systems. This might include the use of electronic health records (EHR) software, hospital registration software, and insurance verification software. You will also need to be able to use technology to communicate with other members of the healthcare team, including doctors, nurses, and insurance representatives.

Some of the programs and systems that patient registration specialists are typically expected to be proficient in include: Cerner, McKesson, and Epic.

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