Payment Operations Specialist Resume Example & Writing Guide

Use this Payment Operations Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a payment operations specialist, you’ll be responsible for ensuring that all payments from customers are processed correctly, safely, and on time. You’ll work closely with other members of your team to ensure that all incoming payments are validated and routed appropriately. You’ll also be tasked with monitoring existing payment methods to ensure their continued viability.

Payment operations specialists must be highly organized and detail-oriented. They must be able to stay calm under pressure and communicate effectively with teammates and customers. And they need to be able to think strategically about how best to grow their company’s bottom line.

To help you write a compelling resume that will impress hiring managers in this competitive field, here are some tips and an example to follow when writing your own payment operations specialist resume.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]

Experienced payment operations specialist with a passion for providing excellent customer service. Demonstrated ability to successfully manage and process payments in a high-volume, fast-paced environment. Skilled in problem solving, dispute resolution, and process improvement.

University of Illinois at Urbana-Champaign Jun '10
B.S. in Business Administration
Company A, Payment Operations Specialist Jan '17 – Current
  • Processed payments through the ACH network, ensuring all transactions were processed accurately and in a timely manner.
  • Managed accounts payable for multiple clients to ensure accurate payment processing and reporting of invoices.
  • Provided support with vendor onboarding, account setup, and maintenance as needed by clients.
  • Assisted with client inquiries regarding invoice status or payment information via phone calls, email, or chat when necessary.
  • Maintained knowledge of current banking regulations related to electronic funds transfer (EFT) services and ensured compliance at all times within assigned duties/responsibilities.
Company B, Payment Operations Specialist Jan '12 – Dec '16
  • Worked with vendors to ensure that all invoices were paid in a timely manner
  • Created reports for management team on payment trends and patterns, increasing efficiency by 15%
  • Managed accounts payable process including vendor relations, check runs and cash receipts
  • Implemented new electronic invoice system which improved accuracy of payments by 25%
  • Reviewed and approved expense reports prior to submission to accounting department
Company C, Accounts Payable Clerk Jan '09 – Dec '11
  • Approved invoices for payment and processed payments in a timely manner.
  • Matched invoices to purchase orders and resolved discrepancies.
  • Reconciled vendor statements and researched and resolved discrepancies.
  • Certified Payment Professional
  • Certified Fraud Examiner
  • Certified Treasury Professional

Industry Knowledge: Merchant Account Management, Credit Card Processing, Chargebacks, Fraud Detection, Account Reconciliations, Wire Transfers, ACH
Technical Skills: QuickBooks, Microsoft Word, Excel, Virtual Terminal,, First Data
Soft Skills: Communication, Attention to Detail, Customer Service, Time Management, Problem-Solving, Analytical Thinking

How to Write a Payment Operations Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed payment processing,” you could say that you “streamlined payment processing for large-scale event by 15% by implementing new payment processing system and training staff on new system.”

The second bullet point is much stronger because it provides specific details about what you did, how you did it, and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job, your resume goes through an applicant tracking system (ATS) that scans it for specific keywords related to the position. If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

One way to make sure your resume makes it past the ATS is to include relevant keywords in all sections of your document. You can find these keywords by reading through the job posting and looking for words or phrases that are repeated. Here are some of the most commonly used payment operations keywords:

  • Payment Processing
  • Banking
  • Customer Service
  • Cashiering
  • Retail Banking
  • Credit
  • Data Entry
  • Sales
  • Time Management
  • Teamwork
  • Sales Operations
  • Retail
  • Customer Satisfaction
  • Microsoft Access
  • Inventory Management
  • Account Reconciliation
  • Team Leadership
  • Operations Management
  • Cash Handling
  • Merchandising
  • Credit Analysis
  • Invoicing
  • Accounts Payable
  • Accounts Receivable (AR)
  • Financial Analysis
  • Risk Management
  • Finance
  • Accounts Payable & Receivable
  • Financial Reporting
  • Banking Operations

Showcase Your Technical Skills

As a payment operations specialist, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include programs like QuickBooks, Excel, and Word, as well as specific payment processing software. Additionally, you should be familiar with various payment methods, such as credit cards, debit cards, and ACH transfers.

Recruiters are also looking for payment operations specialists who are comfortable with technology and are willing to embrace new ways of working. For example, many businesses are now using mobile apps and online portals to process payments, so experience with these types of systems is a plus.


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