People Operations Manager Resume Example & Writing Guide

Use this People Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

In the people operations space, you’ll be tasked with building a cohesive team of talented individuals that can work together to achieve business goals. You’ll help hire new employees, create job descriptions, interview candidates, and conduct reference checks. You’ll also work with your HR department to set up new employee onboarding programs.

People operations managers are often thought of as the glue that holds an organization together. They have a knack for building relationships with team members across departments and for managing conflict constructively—all while keeping everyone focused on the big picture. It’s a role that requires a lot of empathy and flexibility.

Here are some tips and an example to help you write your people operations manager resume that hiring managers will love.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned people ops manager with a passion for creating positive and productive work environments. Demonstrated ability to manage employee lifecycles from on-boarding to off-boarding, develop and implement HR policies, and coach managers on people management best practices. Excels at building relationships with employees and fostering a culture of trust and transparency.

Roosevelt University Jun '10
M.S. in Industrial/Organizational Psychology
DePaul University Jun '06
B.A. in Psychology
Company A, People Operations Manager Jan '17 – Current
  • Led the People Operations team to develop and implement a new performance management system, resulting in an increase of manager-led 1:1s by 20%.
  • Developed and implemented a training program for managers on how to conduct effective 1:1s with their direct reports, increasing effectiveness by 10% within 6 months.
  • Managed the recruitment process for 5 entry level positions across multiple departments, including sourcing candidates through social media channels such as LinkedIn and Facebook.
  • Oversaw the onboarding process for all new hires, ensuring that each employee received appropriate support from both HR and their respective departmental leads during this critical period post-hire.
  • Collaborated with other cross-functional teams (e.g., Finance) to ensure proper documentation is available when needed throughout the hiring process; reducing time spent on administrative tasks by 50%.
Company B, People Operations Manager Jan '12 – Dec '16
  • Implemented a new performance review system that increased employee satisfaction by 10% and improved productivity by 15%
  • Conducted weekly meetings with all employees to discuss company goals, progress and upcoming projects
  • Managed the recruiting process for 100+ positions across 5 locations in the US
  • Reduced turnover rate by implementing an incentive program based on individual performance reviews
  • Improved overall employee engagement scores by 20% through regular communication and feedback sessions
Company C, Recruiter Jan '09 – Dec '11
  • Sourced and recruited candidates for multiple positions within the company by using various recruiting tools such as job boards, social media, and employee referrals.
  • Conducted phone screens and in-person interviews with candidates to assess their qualifications for the open positions.
  • Extended job offers to qualified candidates and provided guidance and support throughout the onboarding process.
  • Certified Professional in Human Resources (CPHR)
  • Certified Employee Benefits Specialist (CEBS)

Industry Knowledge: HR, Recruiting, Onboarding, Compensation, Benefits, Employee Engagement, Employee Relations
Technical Skills: Workday, SAP, Oracle, JIRA, Trello, Asana, Microsoft Office Suite
Soft Skills: Leadership, Customer Service, Problem Solving, Teamwork, Communication, Empathy, Conflict Resolution

How to Write a People Operations Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When it comes to writing bullet points, the more specific you can be, the better. Rather than saying you “managed team of 10 employees,” you could say you “managed team of 10 customer service agents to achieve 95% customer satisfaction rate, resulting in zero customer complaints in Q1 2019.”

The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work. It also includes a quantifiable metric (customer satisfaction rate) and a specific timeframe (Q1 2019).

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by many companies to help manage the recruiting process. These programs scan resumes for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might filter out your application.

One way to make sure your resume makes it past the ATS is to include keywords that are commonly found in people operations manager job postings. Here are a few examples:

  • People Operations
  • Human Resources (HR)
  • Talent Management
  • Employee Relations
  • Onboarding
  • Performance Management
  • Recruiting
  • Compensation & Benefits
  • Employee Engagement
  • HR Policies
  • HR Transformation
  • Succession Planning
  • Human Resources Information Systems (HRIS)
  • Interviewing
  • Culture Change
  • Leadership Development
  • Change Management
  • Talent Acquisition
  • Strategy
  • Sourcing
  • Employee Benefits Design
  • Hiring
  • Benefits Administration
  • Interview Process
  • Management
  • New Hire Orientations
  • Strategic Human Resource Planning
  • Operations Management
  • Payroll
  • Teaching

Showcase Your Technical Skills

As a people operations manager, you need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include programs like Microsoft Office Suite, Google Suite, and HRIS systems. Additionally, you should be familiar with social media platforms like LinkedIn and Twitter, as well as with applicant tracking systems (ATS).

Listing your technical skills prominently on your resume will show that you are a valuable candidate who is familiar with the essential tools and systems used in your field.


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