People Operations Manager Resume Example & Writing Guide
Use this People Operations Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
In the people operations space, you’ll be tasked with building a cohesive team of talented individuals that can work together to achieve business goals. You’ll help hire new employees, create job descriptions, interview candidates, and conduct reference checks. You’ll also work with your HR department to set up new employee onboarding programs.
People operations managers are often thought of as the glue that holds an organization together. They have a knack for building relationships with team members across departments and for managing conflict constructively—all while keeping everyone focused on the big picture. It’s a role that requires a lot of empathy and flexibility.
Here are some tips and an example to help you write your people operations manager resume that hiring managers will love.
How to Write a People Operations Manager Resume
Here’s how to write a resume of your own.
Write Compelling Bullet Points
When it comes to writing bullet points, the more specific you can be, the better. Rather than saying you “managed team of 10 employees,” you could say you “managed team of 10 customer service agents to achieve 95% customer satisfaction rate, resulting in zero customer complaints in Q1 2019.”
The second bullet point is much stronger because it provides specific numbers and details about what you did and the results of your work. It also includes a quantifiable metric (customer satisfaction rate) and a specific timeframe (Q1 2019).
Identify and Include Relevant Keywords
Applicant tracking systems (ATS) are used by many companies to help manage the recruiting process. These programs scan resumes for specific keywords related to the job opening. If your resume doesn’t include enough of the right terms, the ATS might filter out your application.
One way to make sure your resume makes it past the ATS is to include keywords that are commonly found in people operations manager job postings. Here are a few examples:
- People Operations
- Human Resources (HR)
- Talent Management
- Employee Relations
- Onboarding
- Performance Management
- Recruiting
- Compensation & Benefits
- Employee Engagement
- HR Policies
- HR Transformation
- Succession Planning
- Human Resources Information Systems (HRIS)
- Interviewing
- Culture Change
- Leadership Development
- Change Management
- Talent Acquisition
- Strategy
- Sourcing
- Employee Benefits Design
- Hiring
- Benefits Administration
- Interview Process
- Management
- New Hire Orientations
- Strategic Human Resource Planning
- Operations Management
- Payroll
- Teaching
Showcase Your Technical Skills
As a people operations manager, you need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include programs like Microsoft Office Suite, Google Suite, and HRIS systems. Additionally, you should be familiar with social media platforms like LinkedIn and Twitter, as well as with applicant tracking systems (ATS).
Listing your technical skills prominently on your resume will show that you are a valuable candidate who is familiar with the essential tools and systems used in your field.