20 Percepta Interview Questions and Answers

Percepta is a customer experience management company that provides a range of services to help businesses improve their customer service. Percepta has a team of experts who can provide insights and recommendations on how to improve the customer experience.

If you’re interviewing for a job at Percepta, you can expect to be asked questions about your customer service experience and your ability to provide excellent customer service. In this guide, we’ve compiled a list of sample Percepta interview questions and answers to help you prepare for your interview.

Percepta Interview Process

The interview process at Percepta is generally quick and easy. The first step is usually a phone screening, followed by a virtual interview. The interviews are mostly behavioral, focusing on customer service scenarios. In some cases, there may be a typing test as well. Overall, the interview process is fairly straightforward and most candidates report having a positive experience.

1. Tell me about a time when you were given a difficult assignment, how did you handle it?

This question is a great way to assess your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to describe the assignment in detail and how you overcame any challenges that came with it.

Example: “When I was working as an assistant manager at my previous job, my boss asked me to oversee the hiring process for new employees. This was something I had never done before, so I did some research on what makes a good candidate and how to interview effectively. After speaking with my boss about my concerns, they helped me develop a plan of action. In the end, we hired three new employees who were all excellent additions to our team.”

2. What do you think is the most important quality for someone in customer service to have?

This question can help the interviewer determine if you have the qualities they look for in a candidate. When answering, it can be helpful to mention a specific quality and how you use that quality in your work.

Example: “I think empathy is one of the most important qualities someone in customer service should have. I’ve worked with many people who are great at solving problems but don’t always understand what their customers are going through. Empathy helps me put myself in my customers’ shoes so I can better understand their needs and find solutions to their problems.”

3. Do you consider yourself a people person? Why or why not?

This question is a great way to determine how you interact with others. Employers want to know that you can work well with their current team members and potential new hires. When answering this question, it’s important to highlight your interpersonal skills and ability to collaborate with others.

Example: “I consider myself a people person because I enjoy interacting with others. I find that when I’m working on a project or task, having someone else there to bounce ideas off of makes the process more enjoyable. I also think that collaboration leads to better results than going at something alone. In my last role, I was tasked with creating an ad campaign for our company. I worked with two other creatives who had different perspectives on what we should do. Together, we came up with some really unique ideas that were very successful.”

4. How would you respond if a customer was unhappy with their purchase?

This question can help interviewers understand how you handle customer service situations. When answering, it can be helpful to mention a specific situation where you helped a customer and the outcome of that interaction.

Example: “I once had a customer who purchased a pair of shoes from our store online. They were unhappy with the color when they received them because they thought they would be more red than pink. I offered to exchange the shoes for another pair in a different size or color, but they didn’t want to wait for shipping again. Instead, we gave them a discount on their purchase so they could buy a new pair at a later date.”

5. Give an example of a time where you had to deal with an angry client and how you handled it.

Interviewers may ask this question to see how you handle conflict and challenging situations. This is an opportunity for you to show your communication skills, problem-solving abilities and ability to remain calm under pressure.

Example: “In my previous role as a customer service representative, I had a client who was upset because they didn’t receive the product they ordered on time. The client was very angry when they called me, but I remained calm and listened to their concerns. I apologized for the inconvenience and explained that we would be sending them a new order free of charge. The client accepted my apology and thanked me for being so understanding.”

6. If hired, what would be your approach to dealing with customers who are frequently upset?

This question can help interviewers understand how you would handle a challenging situation. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “I believe that the best way to deal with upset customers is by listening to them and empathizing with their concerns. I try to make sure they feel heard, which often helps diffuse the situation. If they are still upset after I’ve listened to them, I will offer solutions or alternative options for resolving their issue. For example, if a customer calls in because of an error on our part, I may be able to offer a refund or discount as a resolution.”

7. Are you comfortable working on the phone?

This question is a way for the interviewer to assess your phone skills. They want to know if you can communicate clearly and professionally over the phone, as well as whether you have any experience doing so. If you do not have much experience working on the phone, explain that you are willing to learn how to do so.

Example: “I am comfortable working on the phone, although I prefer communicating with clients via email or text message. However, I understand that sometimes it’s necessary to speak with them over the phone. In my previous position, I had to work on the phone quite often, and I learned how to be more professional when speaking with customers.”

8. Percepta values teamwork, can you tell us about a time that you worked as part of a team?

This question is an opportunity to show your interviewer that you value teamwork and collaboration. When answering this question, it can be helpful to describe a time when you worked with a team to solve a problem or achieve a goal.

Example: “In my last position as a marketing manager, I was part of a small team that focused on the company’s social media presence. We met once a week to discuss our progress and any issues we were having. This helped us stay organized and productive while also allowing us to learn from each other. The team dynamic really helped me understand how important teamwork is in business.”

9. Describe your experience managing others.

This question can help the interviewer determine your leadership skills and how you interact with others. Use examples from previous work experiences to describe how you managed a team, delegated tasks or helped other employees learn new processes.

Example: “In my last position as an HR manager, I was responsible for managing all of our hiring practices. This included interviewing candidates, creating job descriptions and advertising open positions. I also trained new managers on company policies and procedures so they could effectively manage their teams. In this role, I learned that it’s important to delegate tasks to ensure everyone is able to complete their responsibilities.”

10. When was the last time you had to make decisions without consulting your manager?

This question can help the interviewer understand your decision-making skills and how you handle responsibility. Use examples from your previous job to highlight your ability to make decisions on your own, but also show that you value input from others when making important choices.

Example: “In my last position as a marketing manager for a small business, I had to make several important decisions without consulting my boss. One of these was deciding which social media platforms we should use to promote our products. After researching different options, I decided that Facebook would be the best platform for us because it offered the most affordable advertising rates. My boss agreed with my choice, and we used Facebook to reach new customers.”

11. What is your leadership style like?

This question is a great way to determine how you would fit into the company culture. Leadership style can vary from person to person, so it’s important that you find out what type of leader the hiring manager is and match your leadership style to theirs. You should also consider the position you’re interviewing for and whether or not you have experience leading people in that role.

Example: “I believe my leadership style is collaborative. I like to get input from everyone on a project before making any decisions. I think this helps me make better decisions because I’m getting feedback from multiple sources. However, if someone disagrees with my decision, I am open to changing my mind.”

12. What type of work environment do you prefer?

Employers ask this question to learn more about your personality and how you might fit in with their company culture. When answering, think about what type of work environment you’ve had the most success in. Consider mentioning any specific aspects of that environment that contributed to your success.

Example: “I prefer a fast-paced work environment where I can collaborate with others on projects. In my last role, we worked as a team to complete our tasks each day. We would check in with one another throughout the day to see if anyone needed help or support. This helped me feel like part of a community while also getting my work done.”

13. Have you ever been involved in hiring new employees, what steps did you take?

This question is a great way to show your leadership skills and how you can help others succeed. When answering this question, it’s important to highlight the steps you took to ensure that the new employees were successful in their roles.

Example: “In my previous role as an HR manager, I was responsible for hiring new employees. To make sure they were successful, I would first meet with them before they started work to go over company policies and expectations. Then, I would have them shadow another employee for a few days so they could get familiar with the job. Finally, I would give them a brief training session on the day of their official start date.”

14. Can you tell me about a time when you had to manage multiple tasks at once?

This question can help the interviewer get an idea of how you prioritize your time and manage multiple projects. Use examples from previous work experience to highlight your ability to multitask, prioritize tasks and meet deadlines.

Example: “In my last role as a marketing specialist, I had to handle several different campaigns at once while also managing client expectations and ensuring that all deliverables were met on time. One campaign in particular required me to create content for social media platforms, write blog posts and develop email newsletters. I was able to balance these three major projects by creating weekly task lists and setting aside specific times each day to complete certain objectives.”

15. How would you motivate a team member who wasn’t performing well?

This question can help interviewers understand how you motivate others and your ability to lead a team. Use examples from previous work experiences where you helped a team member improve their performance or attitude.

Example: “I would first try to get to know the person better by asking them about themselves, what they like about working at Percepta and what motivates them. I’d also ask if there’s anything I could do to make their job easier. If they still aren’t performing well after that, I would have a private conversation with them to discuss my concerns. I would let them know that I’m here to support them and offer any resources they need.”

16. What are some strategies you use to stay calm under pressure?

Employers ask this question to see if you have the ability to stay calm and focused when working in a fast-paced environment. They want to know that you can handle pressure well, especially if you’re going to be working with clients who are under stress themselves. In your answer, explain how you use your time management skills to prioritize tasks and keep yourself from feeling overwhelmed.

Example: “I find that staying organized is one of the best ways I can manage my time and remain calm under pressure. When I’m able to create a schedule for myself and write down all of my daily tasks, it’s easier for me to focus on what needs to get done rather than worrying about what might happen later. Another strategy I use is deep breathing exercises. Whenever I feel stressed or anxious, I take a few minutes to close my eyes and breathe deeply. This helps me refocus and remember why I love my job.”

17. We want our supervisors to be able to act independently when necessary. Do you think you could do this?

This question is a great way to determine how much independence you need from your supervisor. It also helps the interviewer understand whether or not you would be able to handle the responsibilities of this position. When answering, try to show that you can work independently and still get help when needed.

Example: “I think I could do this because I have been working in my current role for three years now. During that time, I’ve learned what it takes to succeed as an independent worker. However, if I ever feel like I’m struggling with something, I know I can always ask my supervisor for help.”

18. Do you have any experience working in call centers?

Call centers are a common place for employers to look when hiring new employees. They want someone who can work in this type of environment and be successful. If you have experience working in a call center, talk about what your role was and how it helped you develop the skills needed to succeed at Percepta.

Example: “I worked as a customer service representative for three years before I applied here. During that time, I learned how to handle difficult customers while still remaining professional. It also taught me how to multitask and prioritize my tasks so I could get them all done on time.”

19. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your skills and abilities to benefit others. When answering this question, it’s important to highlight your customer service skills and willingness to help others.

Example: “When I worked at my previous job, we had a client who was having trouble with their website. They were frustrated because they couldn’t figure out what was wrong with it. I offered to stay late one night to fix the issue so they could have access to their site again. After working on it for several hours, I figured out that there was an error in the coding of the website. Once I fixed it, I emailed the client to let them know everything was back up and running.”

20. What challenges do you anticipate facing while working in customer service?

This question can help the interviewer determine how you will handle challenges in your role. Use examples from previous work experience to show that you are willing to take on challenges and learn new skills as needed.

Example: “I anticipate facing a challenge with customers who have questions about their orders or billing information. In my last position, I had several customers who were upset because they didn’t receive an order by its expected delivery date. I always explained our shipping policies to them so they understood why it took longer than expected for their order to arrive. I also offered to give them a discount on their next purchase if they would like to place another order.”