Performance Improvement Specialist Resume Example & Writing Guide

Use this Performance Improvement Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Performance improvement specialists are in charge of driving continuous improvement throughout the organization. They identify areas where processes or procedures could be improved, then work with teams and individuals to implement solutions.

This is a highly specialized role that requires a unique combination of skills—the ability to analyze data, identify trends, and implement solutions is just the beginning. Performance improvement specialists need strong communication skills to work with stakeholders across departments and levels within an organization. They also need to be able to work independently and make decisions based on their own judgment.

Here are some tips and an example to help you write a compelling performance improvement specialist resume that will get you noticed by recruiters.

Mary Thompson
New York City, NY | (123) 456-7891 | [email protected]

Seasoned consultant and change agent with over 10 years of experience in performance improvement, process improvement, and Lean Six Sigma. Proven ability to lead teams in the identification of opportunities, development and implementation of solutions, and realization of measurable results.

Columbia University Jun '10
M.S. in Industrial/Organizational Psychology
Columbia University Jun '06
B.A. in Psychology
Company A, Performance Improvement Specialist Jan '17 – Current
  • Led the implementation of a new performance management system and coached managers on effective coaching techniques to improve employee engagement by 20%.
  • Designed, developed, and implemented an automated time off request process for over 1,000 employees saving HR $30K annually.
  • Developed training curriculum for 100+ managers on how to effectively coach their direct reports resulting in increased manager effectiveness by 10% within 6 months.
  • Conducted exit interviews with departing employees to identify areas where improvements could be made which resulted in the development of a new onboarding program that reduced attrition rates by 5%.
  • Managed all aspects of implementing a new benefits enrollment platform including vendor selection, project planning, testing, deployment, and support resulting in a successful go-live after only 3 months instead of the typical 12 month timeline.
Company B, Performance Improvement Specialist Jan '12 – Dec '16
  • Worked with management team to develop and implement a strategic plan for the department that increased productivity by 15%
  • Conducted performance reviews on all employees, including managers, which improved overall employee satisfaction ratings by 10%
  • Analyzed data from surveys and interviews to identify areas of improvement in company practices
  • Created an incentive program based on individual goals that resulted in higher productivity among staff members
  • Implemented new training programs for all employees, increasing their skillset by 20% over one year period
Company C, Performance Improvement Coordinator Jan '09 – Dec '11
  • Analyzed data and developed a program that reduced the time of patient test results by 50%.
  • Coordinated with various departments to implement changes resulting in savings of $22K monthly.
  • Developed and implemented procedures to enhance patient safety leading to an overall reduction of 20% in medical errors.
  • Lean Six Sigma Black Belt
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional in Patient Safety (CPPS)

Industry Knowledge: Lean Manufacturing, Six Sigma, Kaizen, ISO 9001, QS 9000, Cost Accounting
Technical Skills: Microsoft Office Suite, SAP, Oracle, Black Belt Certification
Soft Skills: Communication, Teamwork, Leadership, Problem-Solving, Decision Making, Attention to Detail

How to Write a Performance Improvement Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to just list your responsibilities and duties. But that’s not going to make a strong impression on recruiters. Instead, you should focus on the results of your work.

For example, rather than saying you “conducted employee surveys,” you could say that you “conducted employee surveys to identify areas for improvement in employee satisfaction and retention rates, resulting in a 10% increase in employee satisfaction over six months.”

The second bullet point is much stronger because it provides specific numbers and details about the project. It also ties in the outcome of the project—an increase in employee satisfaction—which is always a good thing to do when possible.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain words and phrases that are relevant to the job opening in order to determine whether or not you’re a good fit. If your resume doesn’t have enough of the right keywords, the ATS might automatically reject your application.

The best way to make sure your resume includes all of the right keywords is to read through job postings and take note of the terms that keep popping up. Then, use those same terms on your resume. Here are some of the most commonly used performance improvement specialist keywords:

  • Performance Improvement
  • Performance Management
  • Data Analysis
  • Performance Improvement Coaching
  • Quality Improvement
  • Lean Six Sigma
  • Six Sigma
  • Root Cause Analysis
  • Team Building
  • Healthcare
  • U.S. Health Insurance Portability and Accountability Act (HIPAA)
  • Hospitals
  • Change Management
  • Clinical Research
  • Healthcare Management
  • Operations Management
  • Program Evaluation
  • Business Process Improvement
  • Strategic Planning
  • Business Analysis
  • Program Management
  • Change Management Consulting
  • Program Development
  • Leadership Development
  • Organizational Development
  • Team Leadership
  • Consulting
  • Public Speaking
  • Strategy
  • Program Delivery

Showcase Your Technical Skills

As a performance improvement specialist, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include project management software, statistical analysis software, and process improvement methodologies. Additionally, you should be familiar with the various types of performance metrics and how to track them.

Recruiters are looking for performance improvement specialists who have a solid understanding of technology and how to use it to improve organizational performance. So if you have experience with any of the programs or systems mentioned above, be sure to list them on your resume.


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