Hiring/Managing Employees

Personal Banker Job Description Template

A well written personal banker job description will help ensure you hire the right person. Learn how to write one using our template and writing guide.

A personal banker is a professional who provides banking services to individuals. They are responsible for managing customer accounts, providing financial advice, and handling transactions. Personal bankers play a vital role in the success of a business, so hiring the right candidate is essential. To not only source top talent, but to attract a pool of great candidates, it’s crucial to create a great personal banker job description.

In this article, we will discuss what you should include in the personal banker job description to be posted on hiring websites, career pages and social media channels.

What Does a Personal Banker Do?

Personal Bankers are responsible for providing customer service and support to clients of a financial institution. They help clients open new accounts, process transactions, and provide information about products and services offered by the bank. They may also be responsible for cross-selling additional products and services to existing clients. Personal Bankers typically work in a bank branch but may also work in a call center or be responsible for providing mobile banking services.

Personal Banker Job Description Template

At [CompanyX], we believe in building relationships with our customers that last a lifetime. Our personal bankers play a vital role in achieving this goal by providing individualized attention and financial guidance to our clients. We’re looking for a personal banker to join our team who is passionate about helping people reach their financial goals. The ideal candidate will have experience in the banking industry, as well as a strong understanding of financial products and services. He or she will be able to provide expert advice to clients on a variety of topics, including budgeting, saving, investing, and credit management.

Duties & Responsibilities

  • Serve customers by providing exceptional customer service, processing transactions accurately and efficiently, and identifying opportunities to refer customers to the appropriate banking products and services
  • Proactively engage with customers in the lobby and on the teller line to identify financial needs and provide solutions through product referrals
  • Assist customers with account maintenance and troubleshooting, including but not limited to stop payments, address changes, check orders, and debit card replacements
  • Open new customer accounts, including personal checking, savings, and money market accounts, as well as consumer and business loans
  • Process loan applications from start to finish, including taking customer information, verifying documentation, ordering credit reports, and preparing loan packages for underwriting
  • Educate customers on bank products, services, and policies, providing clear and concise explanations of features, benefits, and risks
  • Balance cash drawer at the end of each shift, ensuring accuracy and compliance with bank procedures
  • Follow all bank security procedures to protect customers, employees, and company assets
  • Stay up-to-date on bank products, services, and promotions to better serve customers and identify referral opportunities
  • Attend community events on behalf of the bank to build relationships and promote brand awareness
  • Refer customers to other bankers or specialists as needed to best meet their needs
  • Provide feedback to management on ways to improve customer experience, employee morale, and operational efficiency

Required Skills and Qualifications

  • High school diploma or equivalent
  • At least one year of experience in a customer service role
  • Basic math skills
  • Cash-handling experience
  • Excellent communication, customer service, and time management skills
  • Ability to pass a background check

Preferred Skills and Qualifications

  • Bachelor’s degree in business, finance, or related field
  • One or more years of experience in banking, sales, or related field
  • Skills with upselling or product recommendations
  • Knowledge of word processing software
  • Familiarity with standard banking compliance regulations

How to Write a Personal Banker Job Description

If you’re looking to hire a personal banker, here are a few key elements to include in your job description.

Job Brief

A job brief is a section of a job description that provides a high-level overview of the position. It is typically one to two sentences long and includes information such as the company, the position’s key functions, and the qualifications and experience required.

The job brief is important because it sets the tone for the rest of the job description and gives candidates a snapshot of what the job entails. A well-written job brief will help you attract qualified candidates and ensure that only those who are a good fit for the position apply.

When writing a job brief for a personal banker job, include information about the company, the position’s key functions, and the qualifications and experience required. For example, you might write something like: “Our bank is looking for a personal banker to provide excellent customer service and support our clients’ financial needs. The ideal candidate will have at least two years of experience working in a bank or financial institution and hold a bachelor’s degree in business or a related field.”


The responsibilities of a personal banker vary by bank or financial institution, but there are some common duties and responsibilities that are typically included. When writing the job description for a personal banker, be sure to include both the common responsibilities as well as any that are unique to your organization.

Here are some of the more common responsibilities of a personal banker:

  • Build and maintain relationships with clients
  • Provide clients with information about products and services offered by the bank
  • Cross-sell products and services to meet the needs of the client
  • Refer clients to other bankers or financial specialists as needed
  • Maintain knowledge of current promotions and new products
  • Open new accounts and process account maintenance requests
  • Process transactions including deposits, withdrawals, transfers and loan payments
  • Resolve customer service issues

Skills and Qualifications

The skills and qualifications section of your personal banker job description is where you list the must-haves for the role. This is not the time to be wishy-washy–you want to make it very clear what an ideal candidate looks like so that only qualified candidates apply.

Include both hard and soft skills in this section, as well as any specific qualifications or certifications that are required. You may also want to include a brief mention of the company culture and values, to give candidates an idea of whether or not they would be a good fit.

Here are some examples of skills and qualifications that could be included in a personal banker job description:

  • Proven customer service experience
  • Excellent communication skills
  • Strong attention to detail
  • Ability to work independently
  • Basic math skills
  • Familiarity with banking products and services
  • Cash handling experience
  • Comfortable using computers and basic office equipment
  • High school diploma or equivalent


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