25 Personal Support Worker Interview Questions and Answers

Personal support workers, or PSWs, provide assistance to people who are elderly, disabled, or chronically ill in their homes and in long-term care facilities. They often help with activities of daily living, such as bathing, dressing, and grooming.

If you’re looking for a job as a personal support worker, you’ll likely need to go through an interview process. During your interview, you may be asked a range of questions about your experience, skills, and abilities. To help you prepare for your interview, we’ve put together a list of common personal support worker interview questions and answers.

1. Are you CPR certified?

The interviewer may ask this question to see if you have the necessary skills and training to provide care for their clients. If they are looking for a personal support worker who is CPR certified, they might want to know that you have this certification before hiring you. You can answer this question by telling them whether or not you’re CPR certified and what your certification level is.

Example: “Yes, I am CPR certified. I have been a Personal Support Worker for the past five years and during that time I have kept my certification up to date. I understand the importance of being prepared in case of an emergency situation and take pride in having the knowledge and skills necessary to provide life-saving care if needed.

I also believe in staying current with best practices related to health and safety. I attend regular training sessions and seminars to ensure I stay informed on any changes or updates to standards and protocols. This commitment to learning helps me provide the highest quality of care to those I support.”

2. What are some of the most important skills for a personal support worker?

This question can help the interviewer determine if you have the skills necessary to succeed in this role. When answering, it can be helpful to mention a few of your strongest skills and how they relate to personal support work.

Example: “As a Personal Support Worker, I believe that the most important skills are communication, empathy, and organization.

Communication is essential in this role as it allows me to effectively communicate with my clients and their families, as well as other healthcare professionals. This ensures that everyone involved is on the same page and that all needs are being met.

Empathy is also an important skill for a personal support worker as it helps me understand and relate to my client’s unique situation. Being able to put myself in their shoes allows me to provide better care and be more understanding of their needs.

Organization is key when providing personal support services. Keeping track of appointments, medications, treatments, and any other information related to the client’s wellbeing can be overwhelming. Having strong organizational skills helps ensure that everything is taken care of in a timely manner.”

3. How would you handle a client who is resistant to your care?

This question can help the interviewer assess your interpersonal skills and ability to work with challenging clients. In your answer, try to highlight your problem-solving and conflict resolution skills by describing a specific situation in which you helped a client overcome their resistance.

Example: “When faced with a client who is resistant to my care, I take a compassionate and understanding approach. First, I would try to understand the reason behind their resistance. Is it due to fear or misunderstanding? Once I have identified the root cause of their resistance, I can then address it in an appropriate manner.

For example, if the client is fearful of certain medical procedures, I would explain the procedure in detail, emphasizing its importance for their health and wellbeing. If they are feeling overwhelmed by the amount of care they need, I would break down each task into manageable steps and provide reassurance that I am there to help them every step of the way.”

4. What is your experience with working with clients who have dementia?

This question can help the interviewer determine your experience with working with clients who have dementia and how you approach this type of work. Use examples from previous experiences to highlight your skills, such as patience, empathy and communication abilities.

Example: “I have extensive experience working with clients who have dementia. I understand the importance of providing compassionate and patient care to those living with this condition, as well as their families.

In my current role as a Personal Support Worker, I provide one-on-one support for individuals with dementia. I am familiar with the various stages of the disease and how they affect behavior and communication. I also work closely with family members to ensure that their loved ones are receiving the best possible care.

My approach is always tailored to the individual needs of each client. I strive to create an environment where they feel safe and comfortable. My goal is to help them maintain their independence and quality of life for as long as possible. I also take time to educate family members on the different aspects of caring for someone with dementia so that they can better understand and assist in the process.”

5. Provide an example of a time when you went above and beyond for a client.

This question can help the interviewer get a better idea of your dedication to helping others. When answering this question, it can be helpful to mention a specific situation where you went above and beyond for a client or family member. This can include an example of when you helped someone with something that wasn’t necessarily part of your job description.

Example: “I recently had a client who was struggling to stay independent in their home. They were having difficulty with everyday tasks such as cleaning, laundry, and grocery shopping. I offered to come by the house twice a week to help them with these tasks.

On top of that, I also took it upon myself to research local resources for my client so they could access additional support if needed. I found a few organizations that provided free services like meal delivery, transportation, and social activities. I made sure to explain each resource thoroughly and even helped my client fill out any necessary paperwork.”

6. If a client has specific dietary requirements, how would you ensure that they are met?

This question can help the interviewer assess your ability to work with clients who have unique needs. Use examples from past experiences where you helped a client meet their dietary requirements and how it positively impacted their health or well-being.

Example: “As a Personal Support Worker, I understand the importance of meeting clients’ dietary requirements. To ensure that these needs are met, I would first take the time to thoroughly review any information provided by the client or their family regarding dietary restrictions. This could include medical records, nutrition plans, or other documents outlining specific dietary needs.

I would also communicate with the client and/or their family members to gain a better understanding of their dietary preferences. It is important to me that my clients feel comfortable and respected when it comes to their food choices. Finally, I would create a meal plan for the client that meets their individualized dietary needs while still being enjoyable and nutritious. I am confident in my ability to provide excellent care to all of my clients, including those with special dietary requirements.”

7. What would you do if you noticed a safety hazard in a client’s home?

Employers ask this question to make sure you are aware of your responsibilities as a personal support worker and that you can handle potentially dangerous situations. In your answer, explain how you would report the hazard and what steps you would take to ensure the client’s safety.

Example: “If I noticed a safety hazard in a client’s home, my first priority would be to ensure the safety of the client. I would assess the situation and take immediate action to reduce any potential risks. Depending on the severity of the hazard, this could include removing or relocating any hazardous items, providing additional support for the client if needed, or calling emergency services if necessary. After taking care of the immediate issue, I would then document the incident and report it to the appropriate authorities. Finally, I would work with the client to develop a plan to prevent similar incidents from occurring in the future. My goal is always to provide the highest level of safety and comfort for my clients.”

8. How well do you handle stress and pressure?

Working as a personal support worker can be stressful at times. Employers ask this question to make sure you have the ability to handle stress and pressure in your job. In your answer, share how you manage stress and give an example of a time when you were able to do so successfully.

Example: “I have a great ability to handle stress and pressure in the workplace. I’m able to remain calm and composed while dealing with difficult situations, which helps me stay focused on finding solutions that benefit everyone involved. I understand that working as a Personal Support Worker can be challenging at times, but I am confident in my abilities to manage any situation that may arise.

I also have excellent communication skills which help me diffuse tense situations quickly and effectively. I believe it is important to listen carefully to all parties involved and take their needs into consideration when making decisions. This allows me to find an equitable solution for everyone involved.”

9. Do you have experience working with clients who have physical disabilities?

Employers may ask this question to see if you have experience working with clients who have physical disabilities. They want to make sure that you are comfortable and confident in your ability to provide care for these types of clients. In your answer, try to explain how you feel about working with people who have physical disabilities. Try to highlight any specific skills or experiences you have that would help you work with these types of clients.

Example: “Yes, I have extensive experience working with clients who have physical disabilities. During my time as a Personal Support Worker, I have provided care to individuals with varying levels of mobility and physical limitations. My duties included helping them with daily activities such as dressing, bathing, and grooming, as well as providing emotional support and companionship. I also had the opportunity to assist in developing individualized plans for each client, which allowed me to get creative in finding ways to make their lives easier.

I am passionate about making sure that all of my clients are able to live life to the fullest extent possible, regardless of any physical disability they may have. Through my work, I strive to ensure that everyone is treated with respect and dignity while receiving the highest quality of care.”

10. When is it appropriate to call a client’s doctor?

This question can help the interviewer determine your knowledge of medical professionals and how you interact with them. When answering, it can be helpful to mention a specific time when you called a doctor for advice or guidance on a client’s care.

Example: “As a Personal Support Worker, it is important to be aware of when it is appropriate to call a client’s doctor. Generally speaking, I would recommend calling the doctor if the client has any changes in their health that could require medical attention or if they are experiencing any new symptoms. It is also important to keep an eye out for signs of infection and contact the doctor if there is any concern. Finally, if the client has any questions about their medication or treatment plan, it is always best to speak with their doctor directly.”

11. We want to ensure that our clients feel comfortable communicating with our staff. What is your process for making people feel at ease?

This question can help the interviewer understand how you interact with clients and their families. It can also show them your interpersonal skills, which are important for this role. When answering this question, it can be helpful to describe a specific situation where you helped someone feel more comfortable.

Example: “I understand the importance of making clients feel comfortable and safe when communicating with me. My process for achieving this starts with establishing a friendly, professional relationship from the beginning. I make sure to introduce myself clearly and explain my role as their Personal Support Worker. I also take time to listen to them and ask questions about their needs and preferences. This helps me to create an individualized care plan that meets their specific requirements.

Additionally, I always strive to be respectful and understanding towards my clients. I ensure that they are aware of all available options and resources, so they can make informed decisions about their care. Finally, I am committed to providing a safe and confidential environment where they can openly discuss any concerns or issues they may have.”

12. Describe your process for documenting your work and updating a client’s file.

The interviewer may ask you this question to understand how well you follow protocols and procedures. Your answer should include a specific example of when you documented your work, including the steps you took and what information you recorded.

Example: “When documenting my work and updating a client’s file, I take a very organized approach. First, I make sure that all of the necessary information is gathered before beginning any documentation. This includes gathering medical records, notes from previous visits, and any other relevant documents. Once this is done, I create an up-to-date record for the client in their file.

I then document each visit with the client in detail, including any changes to their condition or treatments they are receiving. I also include any additional services provided such as transportation, meals, or activities. Finally, I review the file regularly to ensure that it is accurate and up-to-date. If there are any discrepancies or changes, I update the file accordingly.”

13. What makes you an ideal candidate to provide personal support?

This question is an opportunity to highlight your skills and abilities that make you a great candidate for the role. When answering this question, it can be helpful to discuss what attracted you to personal support work in the first place. You may also want to mention any specific experiences or training that makes you qualified for the job.

Example: “I believe my experience and qualifications make me an ideal candidate to provide personal support. I have been a Personal Support Worker for the past five years, providing care to individuals with various physical and mental disabilities. During this time, I have developed strong communication skills and a deep understanding of how to best meet the needs of those in my care.

In addition, I am passionate about helping others and strive to create positive relationships with both clients and their families. My goal is always to ensure that each individual receives the highest quality of care possible. I understand the importance of being patient, kind, and respectful when working with people who require extra assistance.”

14. Which personal support services have you had the most experience providing?

This question can help the interviewer determine your level of experience in a variety of personal support services. It can also show them which ones you enjoy most and are most comfortable with providing. When answering this question, it can be helpful to mention two or three specific services that you have had extensive experience with and briefly explain why they’re among your favorites.

Example: “I have had the most experience providing personal support services to elderly clients. I am comfortable with helping them with activities of daily living such as bathing, dressing, and grooming. I also have extensive experience in assisting with meal preparation, medication management, and light housekeeping tasks.

In addition, I have a great deal of experience working with clients who have physical disabilities or cognitive impairments. I am familiar with using adaptive equipment and techniques to help these clients complete their everyday tasks. Finally, I am experienced in providing emotional support for my clients by listening to their concerns and offering encouragement.”

15. What do you think is the most rewarding aspect of being a personal support worker?

This question can help the interviewer get to know you as a person and understand what motivates you. It also helps them determine if your values align with those of their organization. When answering this question, it can be helpful to think about what aspects of being a personal support worker have been most meaningful for you in the past.

Example: “The most rewarding aspect of being a personal support worker is the opportunity to make a positive impact on someone’s life. As a personal support worker, I have the privilege of providing care and assistance to individuals who may be facing physical or mental challenges. It is incredibly fulfilling to help them with their daily activities and watch as they gain independence and confidence in themselves.

I also find it very rewarding to build relationships with my clients and their families. Seeing how much they appreciate the care and attention that I provide is one of the greatest rewards of this job. Knowing that I am making a difference in someone’s life is an incredible feeling that keeps me motivated every day.”

16. How often do you think a client should be bathed?

This question can help the interviewer determine your level of experience and how you apply it to client care. When answering, consider what is most comfortable for the client and what would be best for their health.

Example: “When it comes to bathing a client, I believe that the frequency should be tailored to their individual needs. It is important to consider the client’s physical and mental health, as well as any medical conditions they may have. For example, if a client has mobility issues, they may need more frequent assistance with bathing than someone who is able-bodied.

I also take into account the preferences of the client when determining how often they should be bathed. Some people prefer to shower daily while others are comfortable going longer between baths. I always strive to provide personalized care that meets the specific needs and wishes of my clients.”

17. There is a conflict between two clients that you are caring for. How do you handle this?

This question can help the interviewer assess your conflict resolution skills. It is important to show that you are able to resolve conflicts in a calm and professional manner, while also maintaining the trust of clients.

Example: “When faced with a conflict between two clients, I always take the time to listen to both sides of the story. It is important to be impartial and understand each person’s perspective before making any decisions. After listening to both parties, I would then assess the situation and determine what the best course of action is. Depending on the severity of the conflict, I may suggest mediation or provide advice on how to resolve the issue. If necessary, I can also contact other members of the care team for assistance in resolving the conflict. Above all else, my goal is to ensure that both clients feel heard and respected while still providing them with the highest quality of care possible.”

18. What is your process for helping a client transition from hospital to home?

This question can help the interviewer understand how you apply your skills to benefit clients. Describe a specific process you use for helping clients transition from hospital to home and discuss what steps you take to ensure they’re comfortable in their new environment.

Example: “My process for helping a client transition from hospital to home begins with assessing their needs. I would start by talking to the patient and their family members to understand what kind of care they need, as well as any special accommodations that may be necessary. From there, I would work with the medical team to create an individualized plan for the patient’s discharge. This plan would include things like medication management, physical therapy instructions, dietary guidelines, and other important information.

Once the plan is in place, I would help the patient and their family members prepare for the transition. This could involve providing education on how to manage medications or assisting them with finding resources in the community. I would also ensure that the patient has access to all of the necessary equipment and supplies needed at home. Finally, I would provide emotional support throughout the entire process to make sure the patient feels comfortable and supported during this time.”

19. How do you handle difficult conversations with clients and their families?

As a personal support worker, you may need to have difficult conversations with clients and their families. Employers ask this question to make sure you know how to handle these situations in a compassionate way. In your answer, share an example of a time when you had to have a difficult conversation with a client or family member. Explain what steps you took to ensure the person felt heard and understood.

Example: “I understand that difficult conversations are a part of the job as a Personal Support Worker. I am confident in my ability to handle these conversations with sensitivity, empathy, and professionalism.

When it comes to difficult conversations, I believe communication is key. I take time to listen to what clients and their families have to say, and then explain my position in a clear and concise manner. I also make sure to be respectful and understanding throughout the conversation.

In addition, I always strive to maintain an open dialogue with clients and their families. This helps ensure that everyone’s needs are met and any misunderstandings can be resolved quickly. Finally, I make sure to follow up after the conversation to ensure that all parties involved feel heard and respected.”

20. Describe a time when you had to think on your feet in order to provide the best care possible.

This question can help the interviewer get a better idea of how you react to unexpected situations and whether or not you have any experience handling them. Use your answer to highlight your ability to adapt to challenging circumstances while still providing quality care for patients.

Example: “I recently had a situation where I had to think on my feet in order to provide the best care possible. I was working with an elderly client who had been diagnosed with dementia and needed help with daily activities such as bathing, dressing, eating, and toileting.

One day, while helping her get dressed, she became agitated and started yelling at me. I knew that if I responded in kind it would only escalate the situation, so I took a moment to assess the situation and come up with a plan of action.

I decided to take a step back and try to redirect her attention by engaging her in conversation about something she enjoyed. This allowed her to calm down and regain focus. After talking for a few minutes, I was able to continue helping her dress without any further issues.

This experience taught me the importance of being able to think quickly and respond appropriately when faced with challenging situations. It also showed me how important it is to be patient and understanding when providing care to those with dementia.”

21. How would you describe your communication style?

This question can help the interviewer understand how you interact with others and share information. Your communication style is an important part of your job as a personal support worker, so it’s important to be honest about your approach to this task.

Example: “My communication style is direct and honest. I believe in being open and transparent with my clients, colleagues, and supervisors. I strive to create an atmosphere of trust and respect by listening carefully to what others have to say and responding thoughtfully. I also make sure that everyone involved understands the goals and objectives of our work together.

I am a strong advocate for clear and concise communication. I understand how important it is to be able to communicate effectively in order to provide quality care. I take time to explain things thoroughly and ensure that all parties are on the same page. I always take into account the individual needs of each client when communicating with them.”

22. What strategies do you employ to ensure that all of the client’s needs are being met?

This question is an opportunity to show the interviewer that you are a proactive problem solver. Use examples from your experience where you identified a need and took action to solve it.

Example: “When it comes to ensuring that all of my client’s needs are being met, I employ a few strategies. First and foremost, I always strive to build strong relationships with my clients so that we can have open communication about their needs. This allows me to understand what they need and how best to provide it.

I also make sure to stay up-to-date on the latest developments in personal support work, as well as any changes in the client’s condition or care plan. This helps me ensure that I am providing the most effective and appropriate care for them. Finally, I take time to evaluate my performance regularly and make adjustments if necessary to better meet the client’s needs.”

23. Are there any areas in personal support services where you feel that you need additional training?

Interviewers may ask this question to determine if you are open to additional training and development. They want to know that you’re willing to learn new skills and techniques, especially if they plan on offering training or mentorship programs for their employees. In your answer, explain what areas you feel you need improvement in and how you would like to develop those skills.

Example: “I have been a Personal Support Worker for the past five years and I am confident in my ability to provide quality care. However, I understand that there is always room for improvement and growth. In order to stay up-to-date with best practices, I make sure to attend continuing education courses whenever possible.

In addition, I am open to learning new skills or techniques related to personal support services. For example, I recently completed a course on end-of-life care which has provided me with additional knowledge and insight into providing compassionate care during this difficult time.”

24. Have you ever encountered a situation where a client was not following instructions or refusing to cooperate?

This question can help the interviewer understand how you handle challenging situations with clients. In your answer, try to explain what steps you take to encourage cooperation and ensure that clients are following instructions or adhering to their treatment plan.

Example: “Yes, I have encountered a situation where a client was not following instructions or refusing to cooperate. In this instance, I took the time to understand why they were behaving in such a way and then worked with them to find a solution that would work for both of us. First, I asked questions to gain insight into their feelings and needs. Then, I used active listening techniques to ensure that I understood their perspective. Finally, I suggested alternative solutions that could meet their needs while also allowing me to provide the care they needed. This approach allowed us to come to an agreement that satisfied both parties.”

25. Do you have experience working with clients who require assistance with mobility, such as using a wheelchair or walker?

This question can help the interviewer determine if you have experience working with clients who may need assistance getting around. They want to know that you are comfortable assisting them and helping them move from place to place. Your answer should show your willingness to assist these types of clients, as well as how you plan on doing so.

Example: “Yes, I do have experience working with clients who require assistance with mobility. In my previous role as a Personal Support Worker, I worked closely with several clients who needed help using wheelchairs and walkers. I was responsible for helping them move safely from one place to another, as well as providing support during physical therapy sessions.

I understand the importance of proper body mechanics when assisting clients with mobility issues, and I am comfortable teaching them how to use their equipment properly. I also have experience helping clients transfer in and out of bed, chairs, and other surfaces. My goal is always to ensure that they are safe and comfortable while performing these activities.”