20 Pet Supplies Plus Interview Questions and Answers

When you go in for a job interview, you can expect to answer questions about your qualifications and experience. But what about questions specific to the company you’re interviewing with?

Pet Supplies Plus is a pet retailer that offers a wide array of pet food, pet products, grooming services and animal expertise. If you’re interviewing for a job at Pet Supplies Plus, you can expect to be asked questions about your experience with pets, your knowledge of pet products and your customer service skills.

To help you prepare for your interview, we’ve compiled a list of sample Pet Supplies Plus interview questions and answers.

Pet Supplies Plus Interview Process

The interview process at Pet Supplies Plus is generally pretty quick and easy. Most applicants report that they are able to schedule an interview within a week or so of applying, and the actual interview itself is usually fairly brief. The questions asked during the interview tend to be fairly standard, focusing on things like customer service experience and availability. Some applicants report being asked more personality-based questions, such as favorite animals or what they would bring to a deserted island. Overall, most applicants report having a positive experience with the interview process at Pet Supplies Plus.

1. Do you have any experience working with pets?

This question is a great way to determine if you have any experience working with animals. If you do, the interviewer may ask you more questions about your previous experiences and how they relate to this position.

Example: “I worked at my local animal shelter for three years as an adoption counselor. I helped families find the right pet for their family by answering questions about different breeds of dogs and cats and helping them decide which pets would be best suited for their lifestyle. I also helped people choose the right supplies for their new pet, including food, toys and collars.”

2. Are there any days or hours that you are not available to work?

Employers ask this question to make sure you are available for the majority of their business hours. They also want to know if there are any days that you cannot work, such as holidays or vacation time. Be honest about your availability and discuss how it fits with Pet Supplies Plus’s schedule.

Example: “I am available to work every day from 9 a.m. until 5 p.m., except for major holidays when I take vacation time. I have no problem working extra hours during busier times of the year, like the holiday season.”

3. Tell me about your customer service experience and how it has prepared you for this position.

Interviewers may ask this question to learn more about your customer service skills and how you interact with customers. To answer, think of a time when you helped a customer solve a problem or find the right product for their pet.

Example: “I have worked in retail since I was 16 years old, so I’ve had plenty of experience interacting with customers. In my last position at Pet Supplies Plus, I assisted customers by answering questions about products and helping them find what they needed. One time, a customer came into the store looking for a specific type of dog food but didn’t know which brand it was. I asked her some questions to narrow down the search and then found the exact product she was looking for.”

4. Provide an example of a time when you had to resolve a problem without the help of a manager.

This question can help the interviewer understand how you solve problems and your ability to work independently. Use examples from previous jobs or describe a time when you helped resolve a problem at school or with friends.

Example: “At my last job, I had an issue with one of our suppliers that was causing delays in receiving shipments. I called the supplier myself and explained the situation. They were able to send us another shipment right away, but they also offered to give me a discount on future orders if we continued to order from them.”

5. Describe your approach to handling difficult customers.

The interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where a customer is upset or angry and how you can use your problem-solving skills to resolve the issue.

Example: “I have experience working with customers who are unhappy about their purchases, so I understand that it’s part of the job. However, I always try my best to make sure they leave happy. If a customer is upset, I first listen to what they have to say and then apologize for any inconvenience. Then, I offer them a refund or replacement if applicable. Finally, I thank them for bringing the matter to our attention and do everything in my power to ensure they’re satisfied.”

6. How would you handle a situation where you noticed a fellow team member was stealing from the store?

This question can help the interviewer determine how you would handle a conflict with another employee. It also helps them understand your moral compass and whether or not you’d be willing to report theft if you witnessed it. In your answer, try to show that you value honesty and integrity in yourself and others.

Example: “I would first make sure I had proof of what was happening before reporting it to my manager. If I did have evidence, I would tell my manager immediately so they could take action. I would want to ensure that we handled the situation as quickly and efficiently as possible so that no other team members were affected by the actions of one person.”

7. Why do you want to work at Pet Supplies Plus?

Employers ask this question to learn more about your interest in their company. They want to know what attracted you to the role and how you can contribute to the organization. When preparing for this interview question, think of a few reasons why you are interested in working at Pet Supplies Plus. Consider mentioning any research you have done on the company or its products.

Example: “I am very passionate about animals and would love to work somewhere that shares my passion. I also really enjoy helping customers find the right pet supplies for their pets. I did some research online and found that Pet Supplies Plus has an excellent reputation for providing quality products and services. I would love to be part of such a great team.”

8. Have you ever worked in a fast-paced environment before? If so, what did you like or dislike about it?

This question can help the interviewer get a better sense of your work ethic and how you might fit in with their team. If you haven’t worked in a fast-paced environment before, consider asking them about what it’s like to work there.

Example: “I’ve worked at Pet Supplies Plus for five years now, so I’m used to working in a fast-paced environment. However, I enjoy that aspect of my job because it keeps me on my toes and allows me to meet new customers every day. It also helps me stay organized and efficient when I have multiple tasks to complete.”

9. What is your availability on nights and weekends?

Pet Supplies Plus is open seven days a week, and the interviewer wants to make sure you are available for all shifts. Be honest about your availability and explain any special circumstances that may affect your schedule.

Example: “I am available to work every shift at Pet Supplies Plus. I have always been an early riser, so I prefer mornings and evenings. However, if there was a need for me to work on weekends, I would be happy to do so.”

10. Why should we hire you over other candidates?

Employers ask this question to learn more about your qualifications and how you can benefit their company. Before your interview, make a list of reasons why you are the best candidate for the job. Highlight any skills or experiences that relate to the position.

Example: “I am passionate about animals and have been working in pet care for five years now. I know all about different breeds of dogs and cats and what food they need. I also understand the importance of proper nutrition and exercise when it comes to caring for pets. In my previous role as a dog walker, I noticed that many owners were not feeding their dogs properly. I started offering advice on proper nutrition and even sold some customers our brand of dog food.”

11. We pride ourselves on our ability to provide excellent customer service. Give us an example of a time when you provided superior customer service.

Customer service is an important part of working in retail. Employers ask this question to make sure you have the skills and experience necessary to provide quality customer service. In your answer, share a specific example of when you provided great customer service. Explain what steps you took to ensure that your customers were happy with their shopping experience.

Example: “At my previous job, I worked at a pet store where we sold both dog food and cat food. One day, a woman came into the store looking for a certain type of cat food. Unfortunately, we didn’t carry it in stock. Instead of just telling her we couldn’t help her, I asked her if she could describe the food more specifically. She told me exactly what it was made out of and how much protein it had per serving.

I went back to the warehouse and found several bags of cat food that matched her description. I brought them up front and helped her find the right one. She was so grateful that I was able to help her find the product she needed.”

12. Are you comfortable lifting 50 pounds?

Pet supplies can be heavy, and the interviewer wants to make sure you’re physically capable of lifting them. If you have any physical limitations that would prevent you from doing this job safely, it’s best to mention them in your answer.

Example: “I’m comfortable lifting 50 pounds, but I do have a bad back so I’d need to take breaks if I was lifting something that heavy for an extended period of time. I’ve worked with heavier loads before, though, so I know how to lift properly and avoid injury.”

13. How well do you work under pressure?

Employers ask this question to see how you handle stressful situations. They want to know that you can complete tasks in a timely manner and maintain your composure when faced with challenges. In your answer, explain what steps you take to manage stress and stay focused on the task at hand.

Example: “I work best under pressure because it motivates me to get things done quickly. I have experience working in fast-paced environments where there is always something going on. When faced with a deadline, I make sure to prioritize my tasks so I can meet all of my deadlines. I also use time management techniques to help me stay organized and focused.”

14. What do you think are the most important qualities for someone who works with animals?

This question can help the interviewer get to know you better and understand what skills you have that could be beneficial for this role. When answering, it can be helpful to mention a specific skill or quality that you possess that helps you work with animals.

Example: “I think one of the most important qualities for someone who works with animals is patience. Animals are unique creatures with different personalities, so I find it’s important to take time to learn about each animal and how they respond to certain situations. Patience also comes in handy when working with customers because sometimes their pets may not behave as expected.”

15. What do you know about pet nutrition?

Pet nutrition is an important part of working at Pet Supplies Plus. The company offers a wide variety of pet food and treats, so it’s essential that employees have knowledge about the products they’re selling. When answering this question, make sure to highlight your experience with pets and their nutritional needs.

Example: “I’ve worked in the animal care industry for five years now, and I’m very familiar with the different types of foods available on the market. In my previous position, I helped customers find the right food for their pets based on their age, breed and health conditions. I also know how to read labels to ensure that the food we sell is healthy and safe.”

16. Can you tell me about a time when you received positive feedback from a customer?

This question can help the interviewer learn more about your customer service skills and how you react to positive feedback. Try to think of a specific example from your previous job where you received praise for your work.

Example: “Once, I helped a customer find the right dog food for their pet’s allergies. After they left, they told me that my advice was exactly what they needed and thanked me for helping them find the right product. Hearing that made me feel great because it showed me that I am able to provide excellent customer service.”

17. What motivates you as a worker?

Employers ask this question to learn more about your work ethic and how you approach your job. They want to know what motivates you, so they can make sure that their company offers the same things. When answering this question, think about what makes you excited to go to work each day.

Example: “I love working with animals, so I am motivated by making my customers’ pets happy. I also enjoy learning new things, so I’m motivated by a position where I can continue to expand my knowledge of pet care.”

18. Working with animals can sometimes be challenging. What would you say is one of the biggest challenges you have faced while working with animals?

This question can help the interviewer get a better idea of your experience working with animals and how you overcame challenges in the past. When answering this question, it can be helpful to share an example from your previous job that shows how you handled a challenging situation while still maintaining good customer service skills.

Example: “One of the biggest challenges I have faced while working with animals is when customers are upset about their pet’s health or behavior. It can be difficult to know what to say to make them feel better, but I always try my best to listen to their concerns and offer advice on how they can improve their pet’s health or behavior.”

19. Are you willing to receive training for grooming services?

Interviewers may ask this question to determine if you’re willing to learn new skills and techniques. If you have no experience with grooming, it’s important to let the interviewer know that you’re open to training. You can also mention any past experiences or certifications in pet care.

Example: “I’m happy to receive training for grooming services. I’ve always wanted to learn how to groom animals, but I haven’t had the opportunity yet. I would be excited to take on a certification program or attend a workshop.”

20. We take pride in keeping our stores clean, organized and aesthetically pleasing. Tell me about a time where you took initiative to create a better work environment.

Pet Supplies Plus wants to know that you’re a team player and willing to help out when needed. This question is your chance to show the interviewer how you can contribute to their company’s success.

Example: “At my previous job, I noticed that our store was getting messy and disorganized. Customers were having trouble finding what they were looking for, which led to longer lines at checkout. I talked with my manager about it, and we decided to hire an additional employee to help us clean up the mess. We also hired another cashier to reduce wait times.”