16 Pharmacy Technician Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a pharmacy technician, what questions you can expect, and how you should go about answering them.

Pharmacy technicians help licensed pharmacists provide medication and other health care products to patients. They may also perform administrative duties in a pharmacy, such as managing inventory or providing customer service. To work as a pharmacy technician, you must complete an accredited training program and pass a certification exam.

If you’re looking for a pharmacy technician job, you may be asked a few questions in your interview. In this article, we will provide some common pharmacy technician interview questions and answers that you can use to help you prepare.

What are your professional goals?

Employers ask this question to learn more about your career aspirations. They want to know if you are looking for a long-term position or if you’re just starting out in the field. When answering, be honest and specific about what you hope to achieve in your career. If you have goals that align with those of the employer, share them.

Example: “My professional goal is to become an expert technician who can help pharmacists provide excellent customer service to patients. I am passionate about helping others, so I would love to work at a pharmacy where we could offer free medication samples to low-income families. I think it’s important to make sure everyone has access to quality healthcare.”

How did you hear about the position?

Employers ask this question to learn more about your background and how you found their job listing. They want to know if you have experience in the pharmacy field or if you are new to it. When answering, be honest about where you heard about the position and what attracted you to apply. If you already work in a pharmacy, let them know who referred you for the job.

Example: “I saw the job posting on the state’s website while searching for employment opportunities. I am looking for a career change because my current employer is closing its doors. I would love to find a place that offers great benefits and an enjoyable work environment.”

What are some of your best skills as a pharmacy technician?

Employers ask this question to learn more about your skills and abilities as a pharmacy technician. They want to know what you’re good at, so they can decide if you’d be the right fit for their company. When answering this question, think of two or three skills that you feel are your strongest. Make sure these skills align with the job description.

Example: “I have excellent customer service skills and am very detail-oriented. I also have strong organizational skills, which is why I’m always able to find things quickly in the back room. These skills make me an effective pharmacy technician because they allow me to provide quality care to patients while staying organized.”

What do you think is the most important quality for a pharmacy technician to have?

This question can help an interviewer determine if you have the qualities they look for in a pharmacy technician. When answering this question, it can be helpful to mention a specific quality and explain why you think it’s important.

Example: “I believe that the most important quality for a pharmacy technician is attention to detail. In my experience as a pharmacy technician, I’ve noticed that technicians who are good at paying attention to details tend to be more efficient and accurate when completing their work. This means they’re able to complete tasks like counting pills or entering information into the computer system faster than those who don’t pay attention to details.”

Do you have any questions about the position or our pharmacy?

Interviewers often ask this question to see if you have done your research on the company and position. They want to know that you are genuinely interested in working for them, so it’s important to come prepared with a few questions about their pharmacy or what they look for in an ideal candidate.

Example: “I was really impressed by how many awards your pharmacy has won over the years. I would love to learn more about how you maintain such high standards of customer service and quality care. Also, I noticed that you offer free flu shots every Tuesday. I think that is a great way to help our community members stay healthy during cold and flu season. I’m curious to hear more about your vaccination program.”

Tell me about a time where you had to use your problem-solving skills at work.

This question can help the interviewer get a better idea of how you approach challenges and solve problems. Use your answer to highlight your critical-thinking skills, ability to collaborate with others and problem-solving techniques.

Example: “At my previous job, I had to use my problem-solving skills when we were short-staffed on a busy day. The pharmacy was running low on several medications, so I had to work quickly to find solutions for each issue. In this situation, I used my organization skills to prioritize which patients needed their medication the most. Then, I worked alongside my coworkers to fill prescriptions as fast as possible.”

What would you say to a customer who tried to fill a prescription we don’t have in stock?

Interviewers may ask this question to see how you would handle a challenging situation. They want to know that you can communicate with customers and help them feel comfortable while they wait for the prescription to arrive. In your answer, try to show that you are empathetic and willing to do whatever it takes to make sure the customer is happy.

Example: “If I encountered this situation, I would first apologize to the customer and explain why we don’t have their medication in stock. Then, I would offer an alternative medication or suggest another pharmacy where they could get their prescription filled. If the customer was upset about the situation, I would call other pharmacies within a reasonable distance to find one that had the medication in stock.”

What brought you into pharmacy?

Employers ask this question to learn more about your background and why you chose pharmacy as a career. They want to know if you have experience in the field, so they can determine whether you are qualified for the position. When answering this question, share what inspired you to pursue a career in pharmacy. If you don’t have any personal experience, explain how you learned about the profession.

Example: “I’ve always been interested in science, so I decided to major in biology in college. While taking classes, I realized that pharmacists play an important role in helping patients manage their medications. I wanted to be part of a team that makes people’s lives better, so I started volunteering at my local pharmacy. The pharmacist there saw my passion for the job and offered me a paid internship.”

What experience do you have working with prescription medications?

This question can help the interviewer determine your level of experience with handling prescription medications. It can also show them how you might handle their pharmacy’s specific inventory. When answering this question, it can be helpful to mention a few types of medications that you have worked with in the past and what steps you took to ensure they were handled correctly.

Example: “In my previous role as a pharmacy technician, I was responsible for preparing prescriptions for customers. This included counting out pills, mixing liquids and labeling bottles. In my current position, I am still responsible for preparing prescriptions but now I also check customer IDs before handing over medication.”

Have you ever made a mistake at work? How did you handle it?

Employers ask this question to make sure you can admit your mistakes and learn from them. They also want to know how you handled the situation so they can decide if you’re someone who will be honest with them when something goes wrong at work. When answering, try to think of a time where you made a mistake but learned from it.

Example: “I once accidentally gave a customer the wrong medication. I realized my mistake right away and apologized to the customer. I then informed my manager about what happened and asked for help in finding the correct medication. My manager helped me find the right medication and we returned it to the pharmacy’s inventory. We also contacted the patient later that day to let them know they had the correct medication.”

Do you have any experience working with insurance companies?

Employers may ask this question to see if you have experience working with insurance companies and how you handled the situation. If you do not have any experience, you can explain that you are willing to learn about the process and gain experience in this area.

Example: “I have never worked directly with an insurance company before, but I am familiar with the process of submitting claims and would be happy to learn more about it. In my previous role as a pharmacy technician, I helped customers submit their insurance information when they were purchasing prescriptions. This gave me some insight into the process and made me eager to learn more.”

What would you do if you noticed an employee stealing medication?

This question can help an interviewer assess your ability to handle conflict and make ethical decisions. Your answer should show that you understand the importance of protecting patients’ privacy and ensuring medications are safe for use.

Example: “I would first try to resolve the situation by speaking with the employee in private. If I noticed they were stealing medication, I would report them to my supervisor immediately. In this case, I would also alert the patient so they could monitor their own medication supply. This is important because it helps prevent any further theft from occurring.”

What do you think is the most challenging part of being a pharmacy technician?

This question can help an interviewer get to know you as a person and understand what your thoughts are on the job. It can also show them how you might handle challenges that come up in your work. When answering this question, it can be helpful to think about some of the most challenging aspects of being a pharmacy technician and explain why they’re challenging for you or how you’ve overcome them in the past.

Example: “The most challenging part of being a pharmacy technician is when there’s a lot of customers at once. I find it challenging because I want to make sure everyone gets their medication quickly and efficiently. In my last position, we had a system where one tech would take care of the prescriptions while another helped customers with questions. This allowed us to keep up with all the orders.”

What are some safety procedures you’ve implemented in previous roles?

Employers ask this question to make sure you’re familiar with the safety procedures in a pharmacy. They want to know that you can follow their company’s policies and procedures, so it’s important to read through any job descriptions or applications to see what they include. In your answer, explain how you’ve implemented these procedures in the past and highlight any specific skills you have related to them.

Example: “In my last role, I was responsible for ensuring all of our medications were stored properly and safely. We had a lot of patients who would come in requesting refills on medications, so I made sure we always had enough stock to accommodate everyone. Another responsibility I had was checking IDs before filling prescriptions. I learned how to use the system at my previous job, so now I’m confident in my ability to check IDs and verify information.”

Describe a situation where you had to interact with a difficult customer.

Interviewers may ask this question to assess your customer service skills. They want to know how you handle conflict and whether or not you can resolve it quickly. In your answer, try to focus on the steps you took to solve the problem and highlight any interpersonal skills that helped you in the situation.

Example: “I once had a customer who was upset because they couldn’t find their medication on our shelves. I asked them what kind of medication it was and looked up all the medications we carried with those ingredients. After finding out there were two medications with similar ingredients, I explained to the customer that one of the medications was more expensive than the other. The customer understood and decided to purchase the more expensive medication.”

How would you handle a situation where you and an employee disagreed on how to handle a situation?

This question can help the interviewer assess your problem-solving skills and ability to work with others. Your answer should show that you are willing to collaborate with others, even if you disagree with their ideas.

Example: “I would first try to understand why they thought differently than me. I would then explain my reasoning for handling the situation a certain way. If we still disagreed on how to handle it, I would ask them what they would do in this situation. Then, I would implement their idea while also explaining why I was doing so. This shows respect for their opinion while also showing that I am confident in my own decision.”


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