20 PharMerica Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

If you’re interviewing for a position with PharMerica Corporation, you may be asked questions about the company’s history, its pharmacy services, and its institutional clients. You may also be asked about your experience working with institutional pharmacy clients and your goals for the position.

Preparing for company-specific interview questions can help you make a good impression on the interviewer and increase your chances of getting the job. To help you prepare, we’ve compiled a list of sample questions and answers for you to use.

PharMerica Interview Process

The interview process at PharMerica can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. The length of the hiring process can also vary, but it is typically not longer than a few weeks.

Overall, the interview process is generally positive. Interviewers are typically friendly and professional. However, some applicants have reported that the interviews can be somewhat disorganized. Additionally, some positions may require multiple rounds of interviews.

1. How would you go about entering a prescription into the system?

This question is a great way to assess your technical skills and how you interact with the computer. It also allows the interviewer to see if you have any experience using PharMerica’s software, which can be helpful for them when making their decision.

Example: “I would first enter my patient’s name into the system, then I’d type in the prescription number or scan it. Next, I’d enter the date of service, along with the time and the doctor’s information. Then I’d enter the medication name, dosage amount and route of administration. Finally, I’d click ‘enter’ and the system would process the order.”

2. Do you have any experience working with insurance companies?

PharMerica works with insurance companies to provide prescription services for patients. The company wants to know if you have experience working with these types of organizations and how you can help them achieve their goals.

Example: “I worked as a pharmacist at a small community hospital where I was responsible for managing the pharmacy’s budget. We had to work closely with our state’s Medicaid program to ensure we were providing the best care possible while staying within our budget. This required me to be familiar with all aspects of the process, including submitting claims on time and ensuring that my staff members were following proper procedures.”

3. What do you think is important when communicating with customers?

PharMerica is a company that provides pharmacy services to hospitals and other healthcare facilities. As such, it has many customers who rely on the company for its services. The interviewer may ask this question to see if you understand how important customer service is in your role as a pharmacist. Use examples from your experience to show that you know what good communication looks like.

Example: “I think it’s very important when communicating with customers to be clear about what I’m saying and to make sure they understand me. It’s also important to listen to their concerns and answer any questions they have. When I was working at my previous job, I had a patient who was having trouble understanding her medication instructions. She asked me to explain them again, so I did using simple language and visuals. By the end of our conversation, she felt more confident about taking her medication.”

4. Are you willing to work overtime if needed?

This question is a common one in many industries, and PharMerica is no exception. Employers ask this to make sure you’re willing to work extra hours when they need them. They also want to know if you can handle the physical demands of working overtime.

Example: “Yes, I am willing to work overtime if needed. In my last position, I worked an additional two hours every day after my regular shift was over. This allowed me to get all of my work done before leaving for the day. It also gave me time to complete any other tasks that were given to me by my supervisor.”

5. Can you describe your experience as a pharmacy technician?

This question is a great way to show your interviewer that you have experience in the field. You can use this opportunity to highlight any skills or abilities you’ve developed while working as a pharmacy technician, such as customer service, time management and organizational skills.

Example: “I worked as a pharmacy technician for five years at a local hospital. During my time there, I learned how to manage multiple tasks at once and prioritize when necessary. I also became very familiar with the computer systems used by pharmacies and gained valuable knowledge about medications and their uses.”

6. Why are you interested in working at PharMerica?

This question is a great way to show your interviewer that you have done some research on the company. It also gives them insight into what motivates you and why you are interested in working for this specific organization. When preparing for this question, make sure to read through PharMerica’s website or any other information you can find about the company.

Example: “I am very passionate about helping others, so I would love to work at an organization like PharMerica where I could help patients receive their medications. I know that PharMerica has a lot of opportunities for growth, which makes me excited to learn more about the company.”

7. Tell me about a time where you had to deal with a difficult customer or situation.

This question can help the interviewer get a better idea of how you handle conflict and challenging situations. Use examples from your previous experience to highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “In my last position as a pharmacist, I had a customer who was upset because they didn’t receive their medication on time. They were very rude when speaking with me, but I remained calm and explained that there was an issue with their prescription and it would be delayed for one day. The next day, the patient came back in and apologized for being so rude. They said they understood why the delay occurred and thanked me for working with them.”

8. Do you have any experience billing Medicare Part D claims?

This question is a great way to determine if you have experience with the Medicare Part D program. This program allows patients to receive prescription drugs from private companies, and PharMerica has extensive knowledge of this process. If you do not have any experience billing Medicare Part D claims, it’s important to explain why in your answer.

Example: “I’ve never had the opportunity to bill Medicare Part D claims, but I am familiar with how the program works. In my previous role as an administrative assistant, I worked closely with several physicians who billed Medicare Part B claims. I learned about the different types of insurance plans that are available through Medicare and how to navigate the system.”

9. Describe your experience working with Epic and/or EHR systems.

PharMerica is a large healthcare company that uses Epic and EHR systems. If you’re interviewing for an IT position, it’s likely you’ll be working with these systems. Use your answer to show the interviewer how well you understand them.

Example: “I have worked with both Epic and EHR systems in my previous positions. I find that they are very similar when it comes to their functionality. However, there are some differences between the two. For example, Epic has more features than EHRs. Also, Epic is much more expensive than EHRs. In my last role, we used Epic because of its advanced functionality.”

10. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may also want to know if you have any experience working nights or weekends. In your answer, be honest about which shifts you are available to work and explain why those are your preferred times.

Example: “I am available to work all three of PharMerica’s shifts. I prefer the day shift because it allows me to spend time with my family in the evenings. However, I am willing to work whatever hours are needed to ensure that patients receive the best care.”

11. Would you be comfortable answering phone calls from patients?

PharMerica is a company that provides pharmacy services to hospitals and other healthcare facilities. As such, they often receive calls from patients who have questions about their prescriptions or medical conditions. The interviewer wants to make sure you are comfortable with this aspect of the job.

Example: “I am happy to answer any questions patients may have regarding their medications or medical conditions. I feel it’s important for patients to understand what they’re taking and why. In my last position, I was responsible for answering patient phone calls and emails. I found that most patients were very grateful for the extra attention.”

12. When was the last time you provided excellent customer service to a patient?

This question can help the interviewer get a better idea of your customer service skills. It can also show them how you interact with patients and what kind of interpersonal skills you have. When answering this question, it can be helpful to provide an example that shows your ability to communicate effectively with others.

Example: “When I was working at my previous job, I had a patient who came in for their regularly scheduled medication refill. They were having some issues remembering when they needed to take their medications, so I offered to set up a reminder system through our pharmacy software. The patient agreed, and we set up a system where they could receive text message reminders about when to take their medications. This helped them remember when to take their medications more easily.”

13. What kind of experience do you have calling insurance companies?

PharMerica is a pharmaceutical company that provides pharmacy services to hospitals and other healthcare facilities. As such, you may be required to call insurance companies on behalf of PharMerica’s clients in order to ensure they receive the medications they need. An interviewer may ask this question to determine whether you have experience doing so. In your answer, try to describe how you would approach this task if it were part of your job responsibilities.

Example: “I’ve called insurance companies before when working for my previous employer. I usually start by reading off the patient’s name and birth date to verify their identity. Then, I explain why we are requesting the medication or treatment. If there is any confusion about what kind of coverage the patient has, I will provide them with all relevant information regarding their plan. This helps me avoid any misunderstandings between the insurance company and our client.”

14. What would you do if a patient came in looking for a drug that you know is not covered by their insurance company, but they want it anyway?

This question is a great way to see how you would handle conflict. It’s important that the interviewer knows that you can be assertive and direct with patients, but also compassionate.

Example: “I would first explain to them why their insurance doesn’t cover this drug and then offer alternative medications that are covered by their plan. If they still insist on getting the medication, I would tell them that we cannot fill it at our pharmacy and refer them to another location where they could get it.”

15. What do you think is most important when dealing with customers?

PharMerica is a customer-focused company, so the interviewer may ask this question to see if you have experience interacting with customers. Use your answer to highlight your customer service skills and how they can benefit PharMerica.

Example: “I think it’s most important when dealing with customers to be empathetic and understanding of their needs. I try to make sure that my customers feel comfortable talking to me about any concerns or questions they might have. In my last position, I helped a patient who was having trouble getting in touch with her doctor. She felt nervous about contacting the office again, but I assured her that I would help her get in contact with the right person.”

16. Is there anything else we should know about you that would make you a good fit for this job?

This question is your opportunity to show the interviewer that you are a well-rounded person and have more to offer than just your experience in pharmacy. You can use this time to talk about any unique skills, hobbies or volunteer work that makes you an interesting candidate for the position.

Example: “I am also a certified scuba diver, which I think would be useful when working with patients who need to take medications while traveling. In my last job, I helped a patient plan their trip to Hawaii by creating a medication schedule that worked best for them while they were on vacation.”

17. PharMerica has great benefits such as free lunches on Fridays, what other things do you think we could offer our employees?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to be honest about what you would like to see from PharMerica but also consider what they may already offer.

Example: “I think that offering more opportunities for professional development would be beneficial to employees. I’ve noticed that many of my colleagues are looking for ways to advance their careers, so I think providing training courses or seminars on topics such as leadership or customer service could help with that.”

18. What type of computer programs are you familiar with?

PharMerica is a large company that requires employees to use computer programs for various tasks. The interviewer may ask this question to see if you have experience using similar programs in your current or past job. If you don’t have any experience with the specific program they use, explain what other types of programs you are familiar with and how you would learn the new one.

Example: “I am very comfortable using Microsoft Office programs like Word, Excel and PowerPoint. I also have some experience using Salesforce as an order manager at my previous job. While I’m not yet proficient with it, I can learn PharMerica’s system quickly.”

19. How often do you feel you need to communicate with your manager while working on a project?

This question can help the interviewer determine how much you need supervision and guidance while working on a project. Your answer should show that you are self-motivated, but also willing to ask for help when needed.

Example: “I feel it’s important to communicate with my manager regularly so they know what I’m working on and if I have any questions or concerns about a project. However, I am usually able to complete projects without needing much guidance from my manager. I prefer to work independently as long as possible before asking for help.”

20. Have you ever worked directly with doctors before?

PharMerica is a company that works with doctors and other medical professionals to provide pharmacy services. The interviewer may ask this question to learn more about your experience working in healthcare settings. If you have worked directly with doctors, describe the type of work you did and how it helped them. If you haven’t worked directly with doctors before, explain what you would do if you were hired by PharMerica.

Example: “I’ve worked as a pharmacist for over ten years now. During my career, I’ve worked at several hospitals and clinics where I provided direct care to patients and their doctors. In these roles, I learned how to communicate effectively with doctors and understand their needs. I also developed strong interpersonal skills that help me collaborate with others.”