Career Development

What Does a Planet Fitness General Manager Do?

Find out what a Planet Fitness General Manager does, how to get this job, and what it takes to succeed as a Planet Fitness General Manager.

Planet Fitness is a chain of fitness centers that offer a variety of exercise equipment and classes. They are known for their low-cost memberships and welcoming atmosphere.

A Planet Fitness General Manager is responsible for overseeing the day-to-day operations of a Planet Fitness location. This includes managing staff, ensuring customer satisfaction, and maintaining the facility. The General Manager must also ensure that all safety and security protocols are followed. They must also be able to motivate and lead their team to ensure that the location is running smoothly and efficiently.

Planet Fitness General Manager Job Duties

A Planet Fitness General Manager typically has a wide range of responsibilities, which can include:

  • Lead and motivate a team of fitness professionals to ensure the highest level of customer service is provided
  • Develop, implement, and monitor operational plans that support the company’s mission and objectives
  • Monitor daily operations to ensure compliance with safety regulations, policies, and procedures
  • Manage all aspects of membership sales, including developing strategies for increasing memberships and retention
  • Oversee staff scheduling, payroll, and training programs
  • Ensure proper maintenance of equipment and facilities
  • Create and maintain an environment that encourages member satisfaction and loyalty
  • Handle customer complaints in a professional manner
  • Analyze financial data to identify areas of improvement and develop cost-saving initiatives
  • Develop marketing campaigns to promote services and increase revenue
  • Establish and enforce standards of cleanliness and organization throughout the facility
  • Participate in community outreach activities to build relationships and brand awareness

Planet Fitness General Manager Salary

The salary for a General Manager at Planet Fitness is determined by a variety of factors, including the size of the gym, the location, the number of staff members, the amount of experience the General Manager has, and the performance of the gym. Additionally, the amount of responsibility the General Manager has, the amount of time they are expected to work, and the company’s overall budget can all play a role in the salary they receive.

  • Median Annual Salary: $78,984 ($37.97/hour)
  • Top 10% Annual Salary: $109,180 ($52.49/hour)

Planet Fitness General Manager Job Requirements

To be considered for the position of General Manager at Planet Fitness, applicants must have a minimum of a Bachelor’s degree in Business Administration, Management, or a related field. Previous experience in a managerial role is preferred, but not required. Applicants must also possess excellent communication and organizational skills, as well as the ability to motivate and lead a team. Additionally, applicants must have a valid driver’s license and be willing to travel as needed. Certification in CPR and First Aid is also preferred.

Planet Fitness General Manager Skills

Planet Fitness General Manager employees need the following skills in order to be successful:

Scheduling: Scheduling is the process of planning and organizing work shifts for employees. As a general manager, you may be responsible for scheduling staff members. This requires you to understand the needs of your employees and the needs of the business. For example, you may need to ensure that you have enough staff members working during peak hours and that you have enough staff members working during off-peak hours.

Inventory Control: A general manager oversees the financial aspects of a gym, including inventory control. This involves ordering and maintaining a sufficient supply of gym equipment, workout apparel and other products. It also involves ordering and maintaining a sufficient supply of food and drink for the gym’s cafe. A general manager oversees the ordering and receiving of products and ensures the company has the necessary funds to pay for them.

Safety Regulations: As a general manager, you are responsible for ensuring that all members of your staff follow all safety regulations. You can do this by providing them with the necessary training and by monitoring their work to ensure they are following all safety protocols. You can also ensure that your staff is following all safety regulations by conducting regular inspections of your gym.

Time Management Skills: As a general manager, you may have many responsibilities and tasks to complete each day. Having strong time management skills can help you prioritize your tasks and manage your time efficiently. This can help you complete all of your responsibilities and tasks on time, which can help you maintain a productive work environment.

Administrative Duties: General managers oversee the day-to-day operations of a gym, including managing employee schedules, payroll and other administrative duties. They may also be responsible for managing the budget for the gym and ensuring the gym is in compliance with all state and federal regulations.

Planet Fitness General Manager Work Environment

Planet Fitness General Managers are responsible for the day-to-day operations of the gym. They are expected to be on-site during all business hours and may be required to work additional hours to ensure the gym is running smoothly. General Managers must be able to handle a variety of tasks, from customer service to staff management to financial management. They must be able to work in a fast-paced environment and be able to handle stressful situations. General Managers must also be able to work with a variety of people, from members to staff to vendors. They must be able to communicate effectively and be able to motivate and inspire their team.

Planet Fitness General Manager Trends

Here are three trends influencing how Planet Fitness General Manager employees work.

Shifting to a Customer-Centric Perspective

As the fitness industry continues to evolve, Planet Fitness General Managers must shift their focus from a product-centric perspective to a customer-centric one. This means understanding customers’ needs and preferences in order to create an experience that meets them.

General Managers should use data analytics to gain insights into customer behavior and preferences. They can then use this information to develop strategies for improving customer service, increasing membership retention, and creating loyalty programs. Additionally, they should leverage technology such as mobile apps and virtual classes to provide members with more convenient access to services. By taking a customer-centric approach, Planet Fitness General Managers will be better equipped to meet the changing demands of the fitness industry.

Emphasizing a Mentality of Continuous Improvement

Planet Fitness General Managers are increasingly emphasizing a mentality of continuous improvement in their operations. This means that they are constantly looking for ways to improve the customer experience, increase efficiency, and reduce costs.

To do this, Planet Fitness General Managers are utilizing data-driven decision making, leveraging technology such as AI and machine learning, and encouraging employees to think outside the box when it comes to problem solving. By focusing on continuous improvement, Planet Fitness General Managers can ensure that their business is always adapting to changing market conditions and staying ahead of the competition.

Creating New Forms of Leadership Development

As the fitness industry continues to evolve, Planet Fitness General Managers must stay ahead of the curve. One way they can do this is by creating new forms of leadership development that focus on developing their team’s skills and knowledge. This could include providing training opportunities for employees, such as seminars or workshops, or offering mentorship programs to help them grow in their roles.

General Managers should also look into ways to create a culture of learning within their organization. This could involve encouraging employees to take part in online courses or webinars, or even setting up an internal library where staff can access books and other resources related to their job. By investing in their team’s growth, General Managers will be able to ensure that their business remains competitive and successful in the future.

Advancement Prospects

Planet Fitness General Managers are responsible for the day-to-day operations of the gym. As they gain experience, they may be promoted to higher-level positions such as Regional Manager or District Manager. These positions involve overseeing multiple gyms and managing a larger staff. With additional experience, General Managers may also be promoted to Corporate positions, such as Director of Operations or Vice President of Operations. These positions involve overseeing the operations of multiple gyms and developing strategies to improve the efficiency and profitability of the organization.

Interview Questions

Here are five common Planet Fitness General Manager interview questions and answers.

1. Tell me about a time when you had to resolve a conflict between two workers, how did you approach it?

General managers often have to resolve conflicts between employees. This question helps the interviewer assess your conflict resolution skills and how you work with others. Use examples from your experience where you helped two coworkers resolve a disagreement or problem.

Example: “In my last role as general manager, I had an employee who was consistently late for their shift. The employee would call in sick on days they were scheduled to work, which made it difficult for us to find coverage. After talking with the employee about the issue, we decided that they would take one day off per week instead of calling in sick. This allowed them to still get some time off while also allowing us to cover our shifts.”

2. Describe your management style.

This question can help interviewers understand how you would lead a team of employees at Planet Fitness. Your management style is unique to you, but it’s important to be able to explain your approach and why you use it. When answering this question, try to describe your management style in detail and provide an example of when you used it successfully.

Example: “My management style is collaborative. I believe that everyone on the team should have a voice and contribute ideas for improvement or new ways to do things. I also think it’s important to give my staff members autonomy over their work so they feel confident making decisions and solving problems without needing me to intervene. In my last role as general manager, I had a team of five sales associates who all worked together to increase sales by 10%.”

3. We like our managers to lead by example. Give us an example of a time where you led by example.

This question is a great way to show your leadership skills and how you can motivate others. When answering this question, it’s important to highlight the positive results of your actions or behaviors.

Example: “When I first started working at Planet Fitness, I was in charge of my own training group. One day, we were doing some cardio exercises when one of our members fell off their treadmill. I immediately stopped what I was doing and went over to help them up. After helping them get back on the treadmill, I made sure they were okay before returning to my training session.”

4. Do you have reliable transportation?

If you are interviewing for a position that requires you to travel, the interviewer may ask this question to learn about your transportation options. If you do not have reliable transportation, explain what other methods you would use to get to work on time.

Example: “I have my own vehicle and I am comfortable driving long distances. In fact, I enjoy road trips and find them quite relaxing. However, if I were hired as a general manager at Planet Fitness, I would be willing to take public transportation or carpool with other employees.”

5. What times of day are you available to work?

Employers ask this question to make sure you’re available for the hours they need. If you have a full-time job, be honest about your availability and explain that you can work some evenings or weekends if needed. If you are looking for a part-time position, let them know what days you’re available to work.

Example: “I’m available from 9 a.m. to 5 p.m., Monday through Friday. I am also available on Saturdays from 10 a.m. to 2 p.m. I would be willing to work some evening shifts if necessary.”


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