20 PNC Financial Services Group Interview Questions and Answers

When it comes to interviews, every company has their own unique set of questions that they like to ask. PNC Financial Services Group is no different.

If you’re interviewing for a job at PNC, you can expect to be asked about your experience working with clients, your knowledge of banking products and services, and your ability to handle difficult situations.

To help you prepare for your interview, we’ve compiled a list of some of the most common questions that PNC Financial Services Group likes to ask, along with sample answers to help you craft your own.

PNC Financial Services Group Interview Process

The interview process at PNC Financial Services Group can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The interviews are usually conducted by a recruiter, hiring manager, or other members of the PNC team. The questions asked during the interviews are typically about your experience, customer service skills, and ability to detect fraud.

1. Which bank do you use? Why do you like them?

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to show that you’re familiar with the company and its products. If you already have a bank account, it’s important to be honest when answering this question. You don’t want to risk losing your current banking relationship by mentioning another bank.

Example: “I currently use Bank of America because I like their online services. However, I’m always looking for ways to improve my financial situation. PNC seems like a great option for me since they offer so many different types of accounts.”

2. Tell me about a time when you had to deal with an upset customer, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a situation where you have to calm an upset client and make them feel better. Try to think of a specific example from your previous job, if possible.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I asked the customer what kind of computer they were using and whether they had any other accounts with PNC. The customer said they did not, so I told them that we could help them access their account by phone. We called the customer’s cell phone number and helped them log into their account.”

3. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three strengths you have that are relevant to the position and explain how they help you succeed. Then, think of one weakness you have and explain what steps you’ve taken to improve it.

Example: “I am an excellent communicator with strong interpersonal skills. I find that my ability to communicate clearly and effectively helps me build relationships with customers and coworkers alike. My customer service skills also make me a great problem solver who can work well under pressure.

One thing I’m working on improving is my time management skills. While I am usually able to meet deadlines, sometimes I feel overwhelmed by the amount of work I have to do. To combat this, I set realistic goals for myself each day and prioritize tasks based on their importance.”

4. Have you ever worked in a fast-paced environment before?

This question is a great way to determine how well you can adapt to change and perform under pressure. When answering this question, it’s important to highlight your ability to multitask and prioritize tasks effectively.

Example: “I have worked in a fast-paced environment before at my previous job where I was responsible for processing customer transactions within the first hour of business. This required me to work quickly but efficiently to ensure all customers were served as soon as possible. In addition, I had to balance multiple phone calls with customers while also monitoring other employees’ progress.”

5. Describe a time where you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to describe the situation in detail and explain how you helped the customer.

Example: “When I worked at my previous job as a bank teller, one of my customers came into the branch with a large sum of money that they needed to deposit. They were unsure about which account to put the money in, so I offered to stay after work to help them make their decision. After going through all of their options, we decided on an investment account that would grow their money over time.”

6. Do you have any experience working with cash and operating a cash register or ATM?

This question is asked to determine your experience with cash and how you would handle working in a bank. If you have no experience, explain what other types of work you’ve done that are similar.

Example: “I worked as a barista for two years at a local coffee shop where I was responsible for operating the register and making change for customers. This required me to be familiar with handling large amounts of cash and balancing my drawer at the end of each shift.”

7. If a customer was unhappy with their purchase, how would you handle the situation?

This question is an opportunity to show your customer service skills and how you would handle a challenging situation. When answering this question, it can be helpful to provide specific examples of past experiences where you helped customers resolve their issues or complaints.

Example: “If a customer was unhappy with their purchase, I would first apologize for the inconvenience and offer them a refund if they were unsatisfied with their product. If they declined the refund, I would ask what could be done to make things right. In my experience, most customers are looking for a solution rather than just a refund.”

8. Can you tell us why we should hire you over other candidates?

This question is a great opportunity to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your most relevant skills or experiences that relate to the job description.

Example: “I am confident I would make an excellent addition to the PNC team because of my ability to work well with others and solve problems. Throughout my career, I have developed strong communication and problem-solving skills that allow me to collaborate effectively with my colleagues and customers. In fact, in my last role as a customer service representative, I was able to resolve over 90% of customer issues within five minutes.”

9. How well do you work in a team environment?

Working in a team environment is an important part of working at PNC. The interviewer may ask this question to learn more about your teamwork skills and how you interact with others. To answer, think about a time when you worked well as part of a team. Explain what made the experience successful for you.

Example: “I have always enjoyed working in a team environment because it allows me to collaborate with other professionals who can help me solve problems and find solutions. In my last role, I was part of a small team that helped customers resolve their issues over the phone. We each had different strengths and knowledge, which we used to provide excellent customer service.”

10. What is your experience as a branch manager?

PNC is looking for a branch manager who can lead and inspire their team to achieve goals. Your answer should show your leadership skills, ability to motivate others and commitment to achieving results.

Example: “I have been a branch manager at my current company for the past five years. In this role, I am responsible for hiring new employees, training staff members and developing strategies to increase sales. My previous experience as a branch manager has prepared me for this opportunity with PNC because it has given me valuable management experience that I can apply in this position.”

11. Have you had any experience managing others?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight any experience you have managing others or projects that required you to delegate tasks to other employees.

Example: “In my previous role as an assistant manager at a local restaurant, I was responsible for delegating tasks to servers and bartenders. For example, I would assign servers tables based on their availability and which ones they were most comfortable with. I also assigned specific drinks to bartenders so they could prepare them before customers arrived.”

12. Provide examples of times that you have exceeded expectations on projects.

This question is a great way to show your potential employer that you are capable of working independently and can complete tasks with minimal supervision. When answering this question, it’s important to highlight the skills you have that make you an asset to the company.

Example: “In my previous role as a customer service representative for a bank, I was tasked with handling all incoming calls from customers who had questions about their accounts. One day, I received over 50 calls in one hour from customers asking about their account balances. I knew if I answered each call individually, it would take me hours to get through them all. Instead, I used my computer to create a spreadsheet that listed each caller by name and phone number. Then, I created another spreadsheet that showed each caller’s balance. Using these spreadsheets, I was able to answer every call within five minutes.”

13. What made you interested in this position at PNC Bank?

This question is a great way for employers to learn more about your interest in their company. When preparing for this interview, make sure you read the job description and highlight any aspects that are of particular interest to you. This will help you answer this question with confidence and enthusiasm.

Example: “I am interested in working at PNC Bank because I have heard so many positive things about the company culture. In my research, I learned that PNC has an open-door policy where employees can feel comfortable asking questions or expressing concerns. I think this would be a great opportunity for me to grow as a professional.”

14. When were you most satisfied in your job?

This question is a great way to learn more about the candidate’s values and what they find important in their work. It can also help you understand how they might fit into your company culture. When answering this question, it can be helpful to think of an example from your current or previous job that highlights one of your core values.

Example: “I am most satisfied when I feel like I’m making a positive impact on my community. In my last role as a teller at a local bank, I was able to help many customers with their financial needs. One day, I helped a customer who had lost her debit card. She didn’t have any other form of identification, so I asked her questions about where she lived and worked to try to figure out which account the card could belong to. After asking several questions, we figured out which account the card belonged to and she was able to access her funds.”

15. What do you think are the most important qualities for a successful financial sales consultant?

This question is an opportunity to show the interviewer that you have the skills and abilities needed for success in this role. When answering, it can be helpful to list several qualities and explain why they are important.

Example: “I think one of the most important qualities for a successful financial sales consultant is communication skills. I believe being able to communicate clearly with clients about their options and how our products and services can help them achieve their goals is essential to building trust and establishing relationships. Another quality I think is important is empathy. Being empathetic toward clients helps me understand their needs and concerns so I can provide solutions that meet their unique situations.”

16. Do you have any experience working in the banking industry?

This question is a great way to learn more about your potential colleague’s background and experience. If you have banking experience, share what you learned from the role and how it prepared you for this opportunity. If you don’t have any banking experience, you can talk about other experiences that are relevant to this position.

Example: “I worked as a teller at my local bank for two years before I started working in customer service. While working as a teller, I learned how to interact with customers and resolve their issues. This helped me develop strong communication skills and problem-solving abilities. Working in customer service taught me how to work with different personalities and manage stress.”

17. Tell me about a time when you had to make decisions about a process without consulting your direct manager.

This question can help the interviewer understand your ability to make independent decisions and how you approach problem-solving. Use examples from previous work experiences where you had to take on more responsibility than usual, or highlight a time when you helped your manager solve a problem.

Example: “In my last role as an IT specialist, I was responsible for maintaining our company’s servers and making sure they were running smoothly. One day, one of our servers crashed and we lost some important data. My manager wasn’t available at the time, so I took it upon myself to fix the server and restore the data. It took me several hours, but I eventually got everything back up and running.”

18. Tell me about a time when you had to solve a problem that wasn’t straightforward. How did you approach the problem?

This question is a great way to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to provide an example of a time when you had to solve a complex problem that required critical thinking and attention to detail.

Example: “When I was working as a teller at my local bank, there were times when customers would come in with questions about their accounts or transactions. In these situations, I always made sure to listen carefully to the customer’s concerns so I could fully understand what they were asking. Then, I would use my knowledge of the company’s policies and procedures to find the best solution for the customer.”

19. How would you describe your customer service style?

This question is an opportunity to show the interviewer your customer service skills and how you would apply them in this role. You can describe a situation where you provided excellent customer service, or you can talk about what makes you a good customer service representative.

Example: “I believe that providing great customer service starts with having genuine interest in my customers’ needs. I am always looking for ways to help people solve their problems and provide solutions. When I was working at a local bank, I had a client who needed some financial advice on saving money. I spent time researching different options for her and helped her create a budget plan that she could follow.”

20. Tell me about a time when you had to be very strategic in order to meet all your top priorities.

This question is a great way to show your problem-solving skills and ability to prioritize. When answering this question, it can be helpful to give an example of how you managed multiple priorities at once and the steps you took to complete them all successfully.

Example: “In my previous role as a financial advisor, I had many different clients with varying needs. Some needed more one-on-one attention while others were happy to receive their advice over email or phone calls. In order to meet everyone’s needs, I created a system where I would check in on each client every two weeks by phone call or email. This allowed me to provide individualized care for those who wanted it while also saving time for those who didn’t.”