Product Support Specialist Resume Example & Writing Guide
Use this Product Support Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
As a product support specialist, you’re the first point of contact for customers who have questions, complaints, or issues with the products and services you support. You help customers resolve issues quickly and efficiently so they can continue to enjoy your company’s products or services.
If you love interacting with people and solving problems, this could be the perfect role for you. Here’s some tips and an example to help you write a great product support specialist resume that hiring managers will love.
How to Write a Product Support Specialist Resume
Here’s how to write a product support specialist resume of your own.
Write Compelling Bullet Points
The best bullet points are specific and descriptive. They use clear, concise language to describe what you did and the results of your work.
For example, rather than saying you “provided customer support,” you could say that you “provided customer support for 24/7 call center, resulting in a 98% satisfaction rate among customers.”
The second bullet point is much stronger because it provides specific details about the project, the outcome, and the impact of your work. It also includes a quantifiable result—a 98% satisfaction rate!
Identify and Include Relevant Keywords
When you apply for a product support specialist role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on how many of the desired keywords are found within the applicant’s resume. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.
The best way to make sure your resume includes the right keywords is to carefully read through each job posting and take note of the terms and phrases that are used most frequently. You can then use those same terms in your resume to increase your chances of getting an interview.
Here are some of the most common keywords for product support specialist roles:
- Technical Support
- Troubleshooting
- Windows
- Customer Support
- Active Directory
- Software Documentation
- Microsoft SQL Server
- Networking
- Microsoft Access
- Computer Hardware
- Windows 7
- Windows 10
- SQL
- Operating Systems
- Software Development
- Servers
- System Administration
- Office 365
- SQL Server Reporting Services (SSRS)
- Inventory Management
- Logistics Management
- Manufacturing
- Materials Management
- Inventory Control
- Supply Chain Management
- SAP Products
- Product Support
- Teamwork
- Microsoft Access SQL
- Customer Service
Showcase Your Technical Skills
As a product support specialist, you need to be proficient in the use of technology in order to effectively do your job. This might include familiarity with customer support software, ticketing systems, and live chat platforms. Additionally, you need to be able to use a variety of productivity tools, such as Microsoft Office Suite and Google Suite, to complete your work.
Recruiters are also looking for product support specialists who are comfortable with technology and are willing to embrace new ways of working. For example, many companies are now using live chat and chatbots to provide customer support, so experience with these technologies will be a valuable asset.