Product Support Specialist Resume Example & Writing Guide

Use this Product Support Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a product support specialist, you’re the first point of contact for customers who have questions, complaints, or issues with the products and services you support. You help customers resolve issues quickly and efficiently so they can continue to enjoy your company’s products or services.

If you love interacting with people and solving problems, this could be the perfect role for you. Here’s some tips and an example to help you write a great product support specialist resume that hiring managers will love.

David Moore
Phoenix, AZ | (123) 456-7891 | [email protected]

Experienced product support specialist with a passion for helping customers and resolving issues. Proven ability to provide exceptional customer service and technical support through troubleshooting, training, and problem solving. seeks a position that will allow me to utilize my skills and knowledge to make a positive impact on the company.

Arizona State University Jun '10
B.S. in Information Technology
Company A, Product Support Specialist Jan '17 – Current
  • Supported the implementation of new products and services, including technical training for customers.
  • Provided product support to internal and external customers via phone, email, chat or in person regarding issues with existing products/services.
  • Assisted with testing of new features before release to ensure quality standards are met.
  • Participated in projects that enhance current processes within the department as well as across departments.
  • Maintained knowledge of all company policies and procedures related to their job function and participated in professional development activities such as attending trainings or reading industry publications.
Company B, Product Support Specialist Jan '12 – Dec '16
  • Responded to emails and phone calls from customers regarding product issues, questions or concerns; resolved ~90% of these inquiries
  • Assisted with the development of new products by providing feedback on existing ones through surveys and focus groups
  • Maintained a comprehensive knowledge base for all company products in order to answer customer questions accurately
  • Created detailed documentation for each product that included instructions, safety precautions and troubleshooting tips
  • Achieved an average satisfaction rating of 95% among surveyed customers after implementing improved support processes
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered inbound customer service calls and provided assistance with account inquiries, product questions, and general concerns.
  • Resolved customer complaints in a professional and efficient manner.
  • Escalated customer service issues to supervisors when necessary.
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Certified Solutions Expert (MCSE): Server Infrastructure

Industry Knowledge: Facebook, Twitter, Instagram, YouTube, Snapchat, Apple, Google, Microsoft, Samsung, LG, Sony, Motorola, HTC, HP, Dell, Amazon, eBay, PayPal, Square, PayPal, Stripe
Technical Skills: Google Chrome, Safari, Internet Explorer, Mozilla Firefox, Mozilla Thunderbird, Microsoft Office Suite, QuickBooks, QuickBooks Online, Xero,, Freshbooks, MailChimp, Zendesk, Salesforce, Shopify, Google Analytics, Google AdWords, Google AdWords Editor, Google Docs, Google Sheets, Google Slides, Google Hangouts, Google Drive, Dropbox, Evernote, Salesforce Analytics, Mailchimp, Slack, Trello, Asana, SurveyMonkey, Wufoo, WordPress, Typeform, SurveyGiz

How to Write a Product Support Specialist Resume

Here’s how to write a product support specialist resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They use clear, concise language to describe what you did and the results of your work.

For example, rather than saying you “provided customer support,” you could say that you “provided customer support for 24/7 call center, resulting in a 98% satisfaction rate among customers.”

The second bullet point is much stronger because it provides specific details about the project, the outcome, and the impact of your work. It also includes a quantifiable result—a 98% satisfaction rate!

Identify and Include Relevant Keywords

When you apply for a product support specialist role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on how many of the desired keywords are found within the applicant’s resume. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

The best way to make sure your resume includes the right keywords is to carefully read through each job posting and take note of the terms and phrases that are used most frequently. You can then use those same terms in your resume to increase your chances of getting an interview.

Here are some of the most common keywords for product support specialist roles:

  • Technical Support
  • Troubleshooting
  • Windows
  • Customer Support
  • Active Directory
  • Software Documentation
  • Microsoft SQL Server
  • Networking
  • Microsoft Access
  • Computer Hardware
  • Windows 7
  • Windows 10
  • SQL
  • Operating Systems
  • Software Development
  • Servers
  • System Administration
  • Office 365
  • SQL Server Reporting Services (SSRS)
  • Inventory Management
  • Logistics Management
  • Manufacturing
  • Materials Management
  • Inventory Control
  • Supply Chain Management
  • SAP Products
  • Product Support
  • Teamwork
  • Microsoft Access SQL
  • Customer Service

Showcase Your Technical Skills

As a product support specialist, you need to be proficient in the use of technology in order to effectively do your job. This might include familiarity with customer support software, ticketing systems, and live chat platforms. Additionally, you need to be able to use a variety of productivity tools, such as Microsoft Office Suite and Google Suite, to complete your work.

Recruiters are also looking for product support specialists who are comfortable with technology and are willing to embrace new ways of working. For example, many companies are now using live chat and chatbots to provide customer support, so experience with these technologies will be a valuable asset.


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