Career Development

What Does a Production Support Engineer Do?

Find out what a production support engineer does, how to get this job, and what it takes to succeed as a production support engineer.

Production support engineers are responsible for ensuring that the products and services produced by their company meet quality standards. They commonly work with production managers to identify areas of improvement, develop plans for implementing these improvements, and monitor progress toward this goal.

Production support engineers may also be tasked with identifying ways to improve efficiency or reduce costs associated with production processes. This might involve developing new technologies or equipment to replace older methods that are less efficient or costly.

Production Support Engineer Job Duties

Production support engineers have a wide range of responsibilities, which can include:

  • Supporting manufacturing operations by providing technical support and troubleshooting equipment problems
  • Performing preventative maintenance on production machinery to ensure optimal performance
  • Conducting research and development on new technologies related to production processes
  • Maintaining production equipment to ensure proper operation, including calibrating sensors and adjusting settings
  • Preparing reports on production metrics such as time between failures and machine uptime
  • Documenting production issues, such as errors made by workers or problems with machines
  • Coordinating with suppliers to ensure raw materials are available for production processes
  • Coordinating with other departments to schedule shipments of finished products to distributors or retailers
  • Providing guidance to other engineers on the use of production support software packages

Production Support Engineer Salary & Outlook

The salary of a production support engineer can vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $92,500 ($44.47/hour)
  • Top 10% Annual Salary: $145,000 ($69.71/hour)

The employment of production support engineers is expected to grow faster than average over the next decade.

Demand for these engineers will come from the need to improve productivity and efficiency in manufacturing plants. Production support engineers will be needed to help companies automate processes, increase throughput, and reduce costs.

Related: Production Support Engineer Interview Questions and Answers

Production Support Engineer Job Requirements

The following are some of the requirements for obtaining a position as a production support engineer:

Education: Production support engineers need a bachelor’s degree in a technical field, such as computer science, computer engineering or software engineering. These programs teach the fundamentals of computer programming, including data structures, algorithms and software design.

Training & Experience: Production support engineers typically receive on-the-job training after they are hired. This training may last for a few weeks to a month and may include shadowing an experienced production support engineer and performing duties under supervision until they are comfortable enough to complete tasks on their own.

Certifications & Licenses: Certifications can prove an individual’s qualifications to current and prospective employers. Production support engineers can earn certifications to gain more practical knowledge of their daily responsibilities, test their professional skills and advance their careers.

Production Support Engineer Skills

Production support engineers need the following skills in order to be successful:

Technical skills: Technical skills are the foundation of support engineers’ ability to troubleshoot and solve problems. Technical skills are the knowledge and experience that support engineers have in their field. Technical skills are the ability to understand and apply knowledge to solve problems.

Communication skills: Support engineers communicate with a variety of people, including other support engineers, managers, customers and vendors. Effective communication skills can help you to convey information clearly, ask questions and receive answers, resolve issues and build relationships.

Problem-solving skills: Problem-solving skills are essential for support engineers, as they often need to find solutions to technical issues. These professionals often need to think creatively to find solutions to problems, and they may need to research solutions and find ways to implement them.

Attention to detail: Support engineers often work with a variety of software and hardware systems, and they must be able to identify and understand the purpose of each component. Attention to detail is also important when documenting procedures and troubleshooting issues.

Ability to work as part of a team: Support engineers often work with other engineers and other members of a company’s IT team. They may also work with customer service representatives to help customers troubleshoot technical issues. Working as part of a team means being able to communicate effectively with others and being willing to help others.

Production Support Engineer Work Environment

Production support engineers work in a variety of settings, including office buildings, factories, and warehouses. They may be exposed to noise, dust, and fumes, and they may work in uncomfortable or cramped positions. They typically work a regular 40-hour week, but they may have to work overtime to meet deadlines or to respond to production problems. Production support engineers typically work on teams of engineers and technicians and must be able to communicate effectively with other team members. They must also be able to work independently when necessary.

Production Support Engineer Trends

Here are three trends influencing how production support engineers work. Production support engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for More Technical Talent

The need for more technical talent is a trend that is being felt across all industries, as businesses are increasingly relying on technology to run their operations. This has led to an increased demand for production support engineers who have the skills and experience needed to keep systems running smoothly.

Production support engineers can capitalize on this trend by becoming experts in the latest technologies. They can also focus on developing relationships with key stakeholders within their company, which will help them to be successful in their role.

More Automation of Production Processes

As automation becomes more prevalent in manufacturing processes, production support engineers will need to learn how to work with these systems.

This trend means that production support engineers will need to be familiar with the latest automation technologies in order to troubleshoot any issues that may arise. Additionally, they will need to be able to work effectively with other members of the team, such as engineers and managers, in order to ensure that production runs smoothly.

Greater Focus on Quality Control

As businesses become more reliant on technology, the need for quality control will continue to grow. This means that production support engineers will need to be well-versed in quality assurance procedures.

By understanding how to test products for defects before they reach the market, production support engineers can help to ensure that products meet the high standards set by their employers. In addition, they can also provide valuable feedback to product developers about what does and does not work.

How to Become a Production Support Engineer

A career as a production support engineer can be both rewarding and challenging. It’s important to consider what you want out of your career before starting down this path. Do you want to work in a creative environment? Do you want to be part of a team that produces something end-to-end? Do you want to learn new things every day? If so, then a career as a production support engineer may be right for you.

To get started on the path to becoming a production support engineer, it’s important to have a strong foundation in math and science. You should also have experience working with computers and software programs. Additionally, it’s helpful to have some knowledge of engineering and manufacturing processes.

Advancement Prospects

Production support engineers typically start out in entry-level positions and advance to positions of greater responsibility over time. As they gain experience, they may move into positions such as lead production support engineer or production support manager. In these positions, they may be responsible for a team of engineers and technicians and may have more input into the overall direction of the engineering department. With further experience, they may move into executive-level positions such as director of engineering or chief technology officer.

Production Support Engineer Job Description Example

At [CompanyX], we are looking for a Production Support Engineer to join our team. The Production Support Engineer will be responsible for providing technical support for our manufacturing operations. He or she will work closely with the production team to troubleshoot issues, identify process improvements, and implement solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently. He or she will also be able to effectively communicate with non-technical staff.

Duties & Responsibilities

  • Serve as the first point of contact for all production support issues, providing prompt and courteous customer service
  • Investigate, troubleshoot, and resolve technical problems related to software applications, hardware, and network infrastructure
  • Analyze data and system logs to identify trends and potential areas of improvement
  • Work closely with development teams to ensure timely resolution of production issues
  • Assist in the creation and maintenance of technical documentation
  • Monitor systems to proactively identify and prevent potential issues
  • Perform routine maintenance and updates on systems and software
  • Respond to after-hours emergencies in a timely and efficient manner
  • Adhere to all company policies and procedures
  • Keep abreast of new technologies and industry trends
  • Train and mentor junior staff members
  • Perform other duties as assigned

Required Skills and Qualifications

  • Bachelor’s degree in computer science or related field, or equivalent experience
  • 3+ years experience in a technical support role
  • Experience supporting web-based applications
  • Solid understanding of HTML, CSS, and JavaScript
  • Familiarity with relational databases (e.g., MySQL, Oracle, SQL Server)
  • Strong customer service orientation
  • Excellent written and verbal communication skills

Preferred Skills and Qualifications

  • Experience with Apache, NGINX, or IIS web servers
  • Experience with Linux/Unix operating systems
  • Experience with monitoring tools (e.g., Nagios, New Relic, AppDynamics)
  • Scripting experience (e.g., Bash, Perl, Python, Ruby)


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