20 Protective Life Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing for a position at Protective Life, you’ll want to be prepared to answer questions about the company, its history, and its products and services.

To help you out, we’ve compiled a list of sample Protective Life interview questions and answers that you can use to develop your own responses. With these questions and answers in hand, you’ll be ready to impress your interviewer and land the job.

Protective Life Interview Process

The interview process at Protective Life can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. The interviews are generally cordial and informative, with questions aimed at getting to know your thought process on how to solve problems. For some positions, you may be asked to do a skills assessment or take a test. Overall, the interview process is relatively quick and straightforward.

1. Tell me about a time you had to work with an angry customer. How did it go?

This question can help an interviewer understand how you handle conflict and whether you have the ability to diffuse a situation. Use your answer to highlight your communication skills, problem-solving abilities and customer service orientation.

Example: “I once had a client who was upset because they didn’t receive their monthly statement on time. I apologized for the inconvenience and explained that we were experiencing technical issues with our system. The client accepted my apology and agreed to wait until the next month’s statement arrived before deciding if they wanted to close their account.”

2. Can you explain the difference between Whole Life and Universal Life products?

This question is a great way to test your knowledge of the company’s products. It also shows that you have experience with these types of policies and can explain them in detail. When answering this question, make sure to include specific details about each type of policy.

Example: “Whole Life and Universal Life are both permanent life insurance policies. The main difference between the two is how they accumulate cash value. With Whole Life, the cash value builds up over time as long as you pay premiums. You can use this cash value for any purpose, including withdrawing it or borrowing against it. With Universal Life, the cash value doesn’t build up until you start paying premiums. Then, you can withdraw it or borrow against it.”

3. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to prepare for it. When answering this question, you should be honest about your strengths and weaknesses while also focusing on the positive aspects of each.

Example: “My biggest strength is my attention to detail. I am very thorough when working on projects, which helps me ensure that all tasks are completed correctly. My weakness is that sometimes I get so focused on work that I forget to take breaks. This can lead to me feeling overwhelmed at times, but I’ve learned how to manage my time better.”

4. Describe a project that you worked on where you were required to manage multiple tasks at once.

This question is a great way to show your ability to multitask and prioritize tasks. When answering this question, it can be helpful to describe the project in detail and highlight how you managed multiple projects at once.

Example: “In my previous role as an IT manager, I was responsible for managing several different projects at once. One of these projects involved updating our company’s software while also ensuring that all employees were able to access their computers during the update process. To accomplish both of these tasks, I scheduled two separate times when we could perform the updates and ensured that there would be enough staff available to handle any issues that may have arisen.”

5. We have many different departments here at Protective, which one do you think would be best for you?

This question is a great way for the interviewer to get an idea of your personality and how you would fit in with their team. When answering this question, it can be helpful to mention one or two departments that you are most interested in working in and why.

Example: “I think I would enjoy working in the customer service department the most because I love helping people solve problems and find solutions. In my last job, I was often tasked with assisting customers who had questions about our products. I found that I really enjoyed being able to help them understand what they were looking for and finding the best solution for them.”

6. Why do you want to work at Protective?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Protective or what attracted you to apply for this role.

Example: “I want to work at Protective because I am passionate about providing financial services to people who need it most. My father was in an accident when I was young, and he lost his job as a result of his injuries. He had no life insurance, so my family struggled financially while he recovered. If he had been insured, we would have been able to afford our bills and expenses without having to worry about how we were going to pay them.”

7. How would you deal with an unhappy client who wanted to cancel their policy?

This question can help the interviewer understand how you handle customer service issues. Use examples from your previous experience to show that you have strong problem-solving and interpersonal skills.

Example: “In my last role, I had a client who wanted to cancel their policy after only two months of coverage. When I asked why they were canceling, they said it was because they didn’t feel like we cared about them as customers. I apologized for any inconvenience or misunderstanding and explained our cancellation policy. Then, I offered to waive the rest of their premium if they stayed with us for another year. They agreed, and I helped them file a claim when they got into an accident.”

8. In what ways can we improve our customer service?

Interviewers may ask this question to gauge your customer service skills and how you can improve the company’s current practices. To answer, think about what you’ve experienced with Protective Life’s customer service in the past. Consider if there are any ways that you would like to see the company change its policies or procedures.

Example: “I have had a positive experience with Protective Life’s customer service department. However, I do believe there is always room for improvement. For example, I once called Protective Life’s customer service line because my debit card was declined at a store. The representative who answered the phone asked me several questions to determine why my card wasn’t working. After asking me some security questions, they determined it was likely due to fraud. They then canceled my card and issued me a new one.”

9. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer in an unexpected way or provided them with exceptional service.

Example: “When I worked at my previous job, we had a client who was having trouble accessing their account online. They called our company and asked if there was anything we could do to help them access their account. I offered to call them back after work so they would have better cell phone reception. After calling them back, I walked them through how to access their account and answered any questions they had.”

10. Are you familiar with the Affordable Care Act?

The Affordable Care Act, also known as Obamacare, is a healthcare law that requires employers to provide health insurance for their employees. The ACA has been in the news since its inception and continues to be an important topic of discussion. If you are interviewing with Protective Life, it’s likely they will ask this question to ensure you understand how the ACA affects them as a company.

Example: “Yes, I am familiar with the Affordable Care Act. In fact, my last employer was required to offer health insurance under the ACA. As such, we had to find a plan that would work for our employees while staying within the guidelines set forth by the ACA.”

11. Do you have any experience working in insurance?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have experience in insurance, share what you did and why you’re qualified for this position. If you don’t have experience in insurance, explain that you are eager to learn more about the industry.

Example: “I worked as an underwriter at my previous job, where I evaluated applications for life insurance policies. This required me to review medical records and other documentation to determine whether applicants were eligible for coverage. It was important to me to make sure all of our customers received fair treatment, so I always made sure to thoroughly research each case.”

12. If hired, how would you handle a conflict between two coworkers?

This question can help interviewers assess your conflict resolution skills. Use examples from past experiences to show how you would handle a similar situation in the future.

Example: “In my last position, I had two coworkers who were constantly arguing about their work responsibilities. They both wanted to be the lead on a project and disagreed over which one of them should get the opportunity. After talking with each of them separately, I learned that they both felt like they deserved the promotion more than the other person. I decided to give them both the opportunity to lead the project together. This way, neither of them felt slighted by not getting the job alone.”

13. Have you ever been in a situation where you had to work with someone difficult? How did you handle it?

This question can help the interviewer understand how you handle conflict and whether you have any strategies for resolving it. Use examples from your previous experience to show that you can work with others, even if they’re difficult.

Example: “In my last role as a financial advisor, I worked with a client who was very demanding. He would call me several times a day asking questions about his investments and wanted immediate answers. It was challenging at first, but I learned to set aside time each day to answer his questions so I could focus on other clients during the rest of the day.”

14. Explain how reinsurance works.

The interviewer may ask this question to assess your knowledge of the financial industry and how it works. This is because reinsurance is a major part of Protective’s business model. Your answer should include an explanation of what reinsurance is, as well as its purpose and function in the insurance industry.

Example: “Reinsurance is a type of insurance that protects insurers from large losses. It does this by transferring some or all of the risk of a policyholder to another insurer. In my last role, I worked with a team of underwriters who evaluated clients’ risks and determined which ones were appropriate for reinsurance. Then we would find a company willing to take on those risks.”

15. What is your experience with computers and software applications?

The interviewer may ask this question to learn more about your computer skills and how you use them in your daily work. If you have experience with the company’s software, mention it along with any other relevant applications or programs.

Example: “I’ve used Microsoft Office for years, so I’m familiar with Excel, Word and PowerPoint. In my last job, I also learned how to use a database program called Access. This helped me organize data and information that I needed to access quickly. I can also use Google Docs and Gmail.”

16. What is your experience with data analytics?

Protective Life uses data analytics to help them make decisions about their customers. The company wants to know if you have experience with this process and how it can benefit the organization. Use your answer to explain what data analytics is and why it’s important in a financial setting.

Example: “I’ve used data analytics for my previous employer, where I was responsible for analyzing customer data. This helped me understand who our customers were and what they wanted from us. It also allowed me to identify trends within the data that could be useful for making business decisions. For example, we noticed that many of our customers were using our website to research life insurance policies. We decided to create an online application so people could apply for coverage without having to call or visit our office.”

17. Give us an example of a time when you set goals or objectives and didn’t achieve them. What happened?

This question is a great way to show your ability to learn from mistakes and how you can use them as opportunities for growth.

Example: “I once set a goal of getting 100% customer satisfaction on all my calls, but I didn’t achieve it. Instead of being discouraged, I used the feedback I received to improve my communication skills with customers. After several weeks of practicing active listening techniques and asking open-ended questions, I was able to get back up to 90% customer satisfaction.”

18. At times, this job will require you to lift heavy boxes. Would you be able to do that?

The interviewer is trying to determine if you are physically capable of doing the job. If you have any physical limitations, be honest about them and explain how they will not affect your ability to do this job well.

Example: “I am in excellent shape and can lift heavy boxes without issue. However, I understand that there may be times when a coworker needs help with lifting something. I would be happy to assist as needed.”

19. Give us an example of a time when you showed excellent communication skills.

This question is a great way to show your potential employer that you can communicate effectively with others. When answering this question, it’s important to provide an example of how you used communication skills to solve a problem or help someone else.

Example: “In my previous role as a financial advisor, I had a client who was having trouble understanding the basics of investing. He would often call me and ask questions about different aspects of his portfolio. One day, he called me asking for advice on what stocks to buy. I explained to him that while I could give him some advice, he should do his own research before making any investments. After our conversation, he told me that he understood why I couldn’t give him investment advice anymore.”

20. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also emphasize how Protective can help you achieve them.

Example: “I plan on working my way up the ladder at Protective until I become a regional manager. In five years, I hope to have achieved that position and am leading a team of my own. I know that Protective has an excellent training program, so I’m excited to start here and learn everything I need to get there.”