20 PSCU Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing with a specific company, it’s important to do your research and be prepared to answer questions about the company itself.

If you’re interviewing with PSCU, you’re in luck. We’ve compiled a list of some of the most common PSCU interview questions, along with sample answers to help you prepare for your interview.

From questions about PSCU’s history and culture to questions about the credit union industry, we’ve got you covered. So read on, and get ready to ace your PSCU interview.

PSCU Interview Process

The interview process at PSCU can vary depending on the position you are applying for. For some positions, like customer service representative or fraud detection specialist, you may be asked to do a video interview where you answer pre-recorded questions. For other positions, like account executive or manager, you may have an in-person interview with one or more managers. Overall, the interview process is fairly easy and straightforward, although it can be lengthy for some positions.

1. Are you comfortable working in a fast-paced environment?

PSCU is a fast-paced environment, and the interviewer wants to make sure you’re comfortable with that. If you have experience working in a similar environment, share your previous experiences. If not, explain how you would adapt to this type of work environment.

Example: “I’ve worked in a fast-paced environment before, and I’m very comfortable with it. In my last role, we had to process transactions quickly because our customers were constantly checking their accounts online. I learned how to multitask effectively so I could meet deadlines while still providing excellent customer service.”

2. How well do you handle change?

Credit unions are constantly changing to meet the needs of their members. The interviewer wants to know how you handle change and if you can adapt quickly. Show them that you’re a fast learner who’s willing to try new things.

Example: “I love change because it means I get to learn something new. In my last position, we had to make some major changes in our marketing strategy when one of our main competitors started offering lower interest rates on loans. We decided to start advertising online instead of through print media. It was challenging at first, but I learned so much about digital marketing and now feel confident working with social media.”

3. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest. When answering this question, think about what you’re good at and what you need to improve on. It can also be helpful to mention how you plan to overcome your weaknesses.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I’m also highly motivated and driven to succeed. However, sometimes I get so focused on the task at hand that I forget to ask for help when I need it. In my last role, I learned to delegate more tasks to my team members so I could focus on the most important things.”

4. Tell me about a time when you had a conflict with another employee, how did you resolve it?

This question can help the interviewer learn more about your interpersonal skills and how you resolve conflicts. When answering this question, it can be helpful to mention a specific example of a conflict with an employee and how you resolved it.

Example: “In my previous position as a financial advisor at a bank, I had a disagreement with one of my coworkers over who should have been assigned a client account. We both wanted to work with that particular client because they were a lucrative account for our department. After talking through the issue with my coworker, we decided to alternate working with the client every other month.”

5. Do you have any experience managing a team of employees?

This question can help the interviewer determine if you have leadership skills and how you might fit into their organization. If you don’t have experience managing a team, consider sharing an example of when you led a project or initiative that required collaboration with others to complete it successfully.

Example: “In my current role as a financial advisor at First Financial Credit Union, I manage a team of five advisors who work together to provide our members with comprehensive financial advice. We hold weekly meetings where we discuss new products and services, share client feedback and develop strategies for improving customer service. By encouraging my team members to contribute ideas during these meetings, I’ve been able to create a collaborative environment where everyone feels valued.”

6. Have you ever worked in the credit union industry before?

This question is a great way for the interviewer to learn more about your background and experience. If you have worked in this industry before, share what you learned from that job and how it prepared you for this one.

Example: “I’ve never worked specifically in credit unions, but I do have some experience working with financial institutions. In my last position as a bank teller, I learned valuable customer service skills and developed my ability to work under pressure. These skills are important to me because they help me provide excellent service to members of PSCU.”

7. In your opinion, what is the most important quality for someone to excel as a customer service representative?

This question is an opportunity to show your knowledge of the role and how you can use your skills to succeed. When answering, consider what qualities the interviewer looks for in their employees. You may also want to mention a specific quality that you possess.

Example: “The most important quality for someone to excel as a customer service representative is empathy. I believe it’s essential to understand the needs of our members and provide them with solutions that meet those needs. It’s also important to be able to communicate effectively so that we can relay information clearly to customers.”

8. Describe your experience handling money and operating a cash register.

This question is an opportunity to show your ability to handle money and perform basic accounting functions. It’s also a chance to demonstrate your attention to detail, as you’ll be responsible for counting cash and balancing the register at the end of each shift.

Example: “I have experience handling cash in my previous role as a barista. I was responsible for making change for customers and balancing the till at the end of every shift. I’m comfortable with performing these tasks, but I would welcome additional training if needed.”

9. What type of training would you need to be successful at this job?

This question is your opportunity to show the interviewer that you are willing to learn and grow in this position. You can answer by listing some of the skills or knowledge you would need to be successful at PSCU, such as:

Technical training
Credit union operations
Banking regulations
Example: “I have a bachelor’s degree in business administration with an emphasis on finance. I also completed several courses in credit union management through my university’s continuing education program. In addition, I am eager to learn more about how PSCU operates and what type of training you offer new employees.”

10. Which shift are you available to work?

This question is a way for the interviewer to learn more about your availability. They may ask this question to see if you are available during their peak hours or if you have any scheduling conflicts. When answering, be honest and consider what would work best for you while also considering the needs of the employer.

Example: “I am available to work all shifts, however I prefer working the morning shift because it’s when I’m at my most productive. I find that I can get through my tasks much faster in the mornings than later in the day.”

11. If hired, how many hours per week could you commit to working?

Employers ask this question to make sure you’re willing to work the required number of hours. Before your interview, review the job description and determine how many hours per week the position requires. In your response, let the employer know that you can commit to working those hours. If you are unsure about the exact number of hours, explain that you would be able to work a similar amount of time as listed in the job description.

Example: “I am available to work 40 hours per week. I have been working full-time for the past three years, so I am comfortable with committing to that much time at my new job.”

12. Provide an example of a time when you dealt with a difficult or angry customer.

Interviewers may ask this question to assess your customer service skills. They want to know how you handle challenging situations and if you have any experience doing so. In your answer, try to describe the situation in detail and explain what steps you took to resolve it.

Example: “I once had a customer who was upset because they couldn’t get through on our phone lines. I listened to their concerns and apologized for the inconvenience. Then, I asked them to hold while I checked with my supervisor to see if there were any updates. After speaking with my supervisor, I learned that we were experiencing technical difficulties with our phones. I told the customer about the issue and assured them that we would fix it as soon as possible.”

13. Why do you want to work here?

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to highlight the aspects of PSCU that appeal to you and why you think they’re unique or interesting.

Example: “I’ve been a member of PSCU since I was a teenager, so I have always admired how much care and attention the credit union gives its members. After researching the organization, I learned that PSCU has an excellent reputation for providing quality customer service. I’m excited to join such a forward-thinking team that prioritizes its customers.”

14. Would you say that you are a self motivated person?

This question is a great way to determine how much initiative you take in your work. It’s important for employees of PSCU to be self-motivated because they are often working independently and without direct supervision. When answering this question, it can be helpful to mention specific instances where you have been motivated to complete tasks or projects on your own.

Example: “I would definitely say that I am a self-motivated person. In my last position as an IT specialist, I was responsible for maintaining the company’s entire network infrastructure. This required me to learn new software and hardware technologies regularly. To help myself stay motivated, I created a list of goals that I wanted to achieve each week. By setting these goals, I could hold myself accountable for completing them.”

15. Are you comfortable taking initiative without being told?

This question is a great way to determine how comfortable you are with taking on responsibility and acting independently. When answering this question, it can be helpful to mention a time when you took initiative without being told and the positive results that came from your actions.

Example: “Yes, I am very comfortable taking initiative without being told. In my last position as a teller at First National Bank, I noticed that our customers were having trouble finding certain products in our online store. I decided to create an easy-to-use search function for our website so customers could find what they were looking for more easily. The search function was well received by customers and helped increase sales.”

16. Tell us an instance where you had to overcome an obstacle to complete a task.

This question is a great way to learn more about your potential employer’s values and how they want their employees to overcome obstacles. When answering this question, it can be helpful to mention the steps you took to overcome the obstacle and what you learned from the experience.

Example: “When I was working as an assistant manager at my previous job, we had a large number of customers who were upset with our company because of a technical issue that caused them to lose money on their accounts. We worked hard to resolve these issues as quickly as possible, but there were still some customers who were unhappy with us. In this situation, I knew that the best thing for me to do was apologize and try to make things right. I spoke with each customer personally and tried to help them in any way I could.”

17. Have you ever been responsible for completing a project on time?

This question is an opportunity to show your ability to work under pressure and meet deadlines. When answering, it can be helpful to mention a specific time you met a deadline or how you managed to complete a project on time.

Example: “In my previous role as a marketing manager, I was responsible for creating the company’s annual report. This task required me to coordinate with several departments within the organization to ensure all of our information was accurate. In the past, this process took us two months to complete, but I wanted to reduce that time so we could release the report earlier in the year. I worked with each department to create a timeline and delegated tasks to different employees. We were able to produce the report in one month.”

18. How would you describe your problem solving skills?

This question is an opportunity to show the interviewer your ability to solve problems and make decisions. Describe a time when you solved a problem or helped someone else solve a problem.

Example: “I have always been good at solving problems, but I learned how to do it more efficiently in my last position as a PSCU specialist. My manager asked me to help one of our members who was having trouble with their online banking system. After talking with the member on the phone for about 20 minutes, I realized that they were trying to use the wrong password. Once I figured out what the issue was, I reset their password and got them back up and running.”

19. Provide an example of a time when you had to make an important decision quickly.

This question can help the interviewer learn more about your decision-making skills and how you make them. Use examples from previous jobs or experiences to explain how you made a quick, but effective, choice.

Example: “In my last position as a loan officer, I had to approve loans quickly while still making sure they were accurate. One time, I was working on a client’s loan application when another client came in asking for an immediate approval. I told him that I couldn’t give him an answer right away because I was already working on one loan. He became upset and said he would take his business elsewhere if I didn’t have an answer for him by the end of the day.

I decided to work on both applications at once so I could get both clients their answers before the end of the day. I worked through lunch to finish both applications and submit them to the underwriters.”

20. What is your availability during the holidays?

The interviewer may ask this question to determine your availability during the holidays. This is because many credit unions have a high volume of transactions during this time, and they need employees who can work overtime if necessary. In your answer, be honest about your availability during the holidays. If you are willing to work extra hours, let them know that as well.

Example: “I am available for all shifts during the holiday season. I understand that there will be more transactions than usual, so I am prepared to stay late or come in early if needed.”