Quality Improvement Manager Resume Example & Writing Guide

Use this Quality Improvement Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

If you’re passionate about helping people and organizations grow, quality improvement might be the perfect role for you. As a quality improvement manager, you’ll work with teams to identify opportunities for improvement and implement solutions that will make your organization better.

Before you can make any meaningful improvements, however, you need to understand the current state of affairs. That means conducting research, analyzing data, and surveying customers, clients, and other stakeholders. It also means establishing a baseline for measuring future progress.

Here are some tips and an example resume example to help you write a quality improvement manager resume that hiring managers will love.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned quality improvement manager with over 10 years of experience in the medical device and pharmaceutical industries. Proven ability to improve processes, reduce defects, and increase customer satisfaction. Excels at collaborating with cross-functional teams to drive results.

Grand Canyon University Jun '10
M.B.A. in Healthcare Management
University of Phoenix Jun '06
B.S. in Healthcare Administration
Company A, Quality Improvement Manager Jan '17 – Current
  • Led the implementation of a new quality improvement system to improve patient safety and reduce adverse events by 20% in 6 months, resulting in an award for Best Quality Improvement Project.
  • Developed and implemented a comprehensive training program for all staff on the new QI system, increasing knowledge from 50% to 100%.
  • Identified opportunities for process improvements within multiple departments, including reducing medication administration errors by 25%, improving wait times at registration by 10 minutes per day, and decreasing length of stay by 1 hour per day.
  • Facilitated cross-functional team meetings with over 200 hospital employees to identify areas for improvement and develop action plans.
  • Created monthly reports summarizing progress against goals and presenting findings at weekly leadership meetings.
Company B, Quality Improvement Manager Jan '12 – Dec '16
  • Spearheaded the implementation of a new quality control system that reduced production errors by 40%
  • Conducted regular audits to ensure compliance with all regulations and standards, resulting in an 80% decrease in citations
  • Managed a team of 25 employees responsible for implementing company-wide initiatives designed to improve efficiency
  • Collaborated with upper management on strategic planning sessions to identify areas for improvement and growth potential
  • Implemented a comprehensive training program that improved employee retention rates by 15% over two years
Company C, Quality Control Inspector Jan '09 – Dec '11
  • Inspected products at various stages of the production process to ensure compliance with quality standards.
  • Conducted quality audits of finished products and documented findings.
  • Identified process improvements to reduce defects and improve overall efficiency of the quality control process.
  • ASQ Certified Manager of Quality/Organizational Excellence
  • Certified Quality Auditor
  • Certified Six Sigma Black Belt

Industry Knowledge: Lean, Six Sigma, Continuous Improvement
Technical Skills: Quality Improvement Tools, Statistical Data, Microsoft Office Suite
Soft Skills: Leadership, Communication, Teamwork, Problem Solving, Strategic Thinking, Critical Thinking

How to Write a Quality Improvement Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to simply list your responsibilities. But that’s not enough to make a strong impression. Instead, you should use your bullet points to demonstrate how you’ve contributed to the organization.

For example, rather than saying you “managed quality improvement projects,” you could say that you “led initiative to reduce patient wait times by 15%, resulting in increased patient satisfaction and reduced costs.”

The second bullet point paints a much clearer picture of what the project was, what the outcome was, and how it impacted the organization.

Identify and Include Relevant Keywords

If you’re applying for a quality improvement manager role, it’s likely that your resume will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs look for certain terms related to the job, like “quality control” or “process improvement” to determine whether your work experience is a match for the job you’ve applied to. If your resume doesn’t include enough of the right keywords, your application might not make it past the initial screening process.

To increase your chances of getting an interview, use this list of common quality improvement manager keywords as a starting point for creating or updating your resume:

  • Quality Management
  • Quality Assurance
  • Lean Manufacturing
  • Continuous Improvement
  • Quality Control
  • Six Sigma
  • Kaizen
  • Root Cause Analysis
  • Statistical Process Control (SPC)
  • Quality Improvement
  • Quality System
  • Defect Prevention
  • Corrective and Preventive Action (CAPA)
  • Manufacturing
  • 5S
  • Change Management
  • Inspection
  • 8D Problem Solving
  • Hospitals
  • Hospitals & Health Systems
  • Quality Management System
  • Six Sigma Black Belt
  • Defect Analysis
  • Lean Six Sigma
  • Process Improvement
  • ISO 13485
  • U.S. Food and Drug Administration (FDA)
  • Quality Leadership
  • ISO Standards
  • Corrective Action

Showcase Your Technical Skills

As a quality improvement manager, you need to be proficient in a variety of software programs and systems in order to effectively do your job. This might include quality management software, project management software, statistical analysis software, and process improvement tools. Additionally, you need to be familiar with quality standards, such as ISO 9001 and Six Sigma.

Listing your technical skills prominently on your resume will show that you are a valuable asset to any organization.


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