20 Quantum Health Interview Questions and Answers

Quantum Health is a national leader in providing personalized care management and navigation services that improve the quality and experience of health care for patients, while reducing costs for employers, health plans, and providers.

If you’re interviewing for a job at Quantum Health, you can expect to be asked questions about your qualifications, work history, and availability. You may also be asked behavioral interview questions, which are designed to assess your ability to handle certain situations you may encounter in the workplace.

In this guide, we’ve compiled a list of sample Quantum Health interview questions and answers to help you prepare for your interview.

Quantum Health Interview Process

The interview process at Quantum Health can vary depending on the position you are applying for. However, most positions will require at least one phone interview and one in-person interview. For some positions, you may also be required to take assessments or a skills test. The overall experience is generally positive, with friendly staff and a relaxed atmosphere. However, some candidates have reported a lengthy hiring process that takes several months.

1. What are your thoughts on the current state of healthcare?

This question is a great way for the interviewer to get an idea of your passion and motivation for working in healthcare. Your answer should include what you think are the biggest issues facing healthcare today, as well as how you would like to see it improve.

Example: “I believe that one of the biggest problems with healthcare today is the lack of communication between patients and their doctors. Doctors have so much information at their fingertips, but many patients don’t know where to start when they’re looking for answers about their health. I’d love to work in a field where I can help bridge this gap by providing patients with easy-to-understand explanations of their conditions.”

2. What is your experience with customer service?

Quantum Health is a customer service-oriented company, so interviewers may ask this question to learn more about your experience with customers. Use your answer to highlight any specific skills you have that help you provide excellent customer service.

Example: “I’ve worked in customer service for the past five years, and I love it because I get to interact with people from all walks of life. In my last position, I was responsible for answering phones, emails and social media inquiries. I also helped clients find solutions to their problems by researching products and offering advice. My favorite part of working in customer service is helping others feel better.”

3. How would you handle a situation where a patient was upset about their diagnosis?

This question can help the interviewer assess your interpersonal skills and ability to communicate with patients. Your answer should demonstrate that you are able to empathize with patients, listen to their concerns and respond in a calm and professional manner.

Example: “I would first try to understand why they were upset about their diagnosis. I would explain to them that there is no such thing as a ‘good’ or ‘bad’ diagnosis, but rather how we react to it. I would also reassure them that I am here to support them throughout their treatment process and provide resources for additional information.”

4. Do you have any experience working in a call center?

This question is asked to determine if you have experience working in a customer service role. This can be an important part of the job, as you will often need to interact with customers and help them understand their health insurance options. If you do not have any call center experience, it’s important to highlight other relevant skills that may make you a good fit for this position.

Example: “I’ve never worked in a call center before, but I am very comfortable speaking on the phone. In my previous position, I was responsible for answering phones during lunch breaks and after hours. I also frequently interacted with clients over the phone when they needed assistance or had questions about our services.”

5. Are you comfortable working from home?

Working from home is a common practice in the healthcare industry. Employers ask this question to make sure you’re comfortable with working from your own home office. They want to know that you can be productive and professional while working on your own. In your answer, explain why you are comfortable working from home. Share any past experience you have doing so.

Example: “I am very comfortable working from home. I’ve been doing it for over five years now. I find that I’m much more productive when I work from home. I don’t get distracted by my coworkers or other things going on at the office. I also like being able to spend time with my family during the day. It’s nice to be able to take breaks throughout the day to check in with them.”

6. Tell me about a time when you had to deal with an angry patient.

This question can help an interviewer determine how you handle conflict and whether or not you have experience dealing with challenging patients. When answering this question, it can be helpful to mention a specific situation where you helped calm a patient down and resolved the issue.

Example: “I once had a patient who was very upset because they felt like I wasn’t listening to them. They were also frustrated that their symptoms weren’t improving as quickly as they wanted. After talking with them for a few minutes, I realized that they didn’t understand our treatment plan. I explained everything in more detail and answered all of their questions. By the end of our conversation, they seemed much calmer.”

7. Why do you want to work at Quantum Health?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Quantum Health or how much you enjoy working in the healthcare industry.

Example: “I want to work at Quantum Health because I am passionate about helping people live healthier lives. My mother has been a patient of Quantum Health for years, and she always speaks highly of her experiences here. She says that Quantum Health is one of the best places she’s ever gone for treatment, and I would love to be part of an organization that makes such a positive impact on patients’ lives.”

8. What is your experience with medical terminology?

This question is a great way to test your knowledge of medical terminology and how you use it. When answering this question, make sure to include the definition of any terms that are unfamiliar to you so the interviewer can see that you have an understanding of what they mean.

Example: “I’ve worked in healthcare for five years now, and I’m very familiar with most common medical terminology. However, if there’s ever a term I don’t know, I always look up its meaning or ask someone who knows more about it than me. In my last position, I was responsible for creating patient reports on their progress, which required me to learn new terminology regularly.”

9. Provide an example of a time that you went above and beyond for a client.

This question is a great way to show your interviewer that you are willing to go the extra mile for clients. It also shows them how much you care about their well-being and success. When answering this question, it can be helpful to think of a specific client or situation where you went above and beyond for someone.

Example: “I had a client who was struggling with her weight loss goals. She was working hard at home but wasn’t seeing results. I suggested she try a new diet plan and offered to help her create a meal plan based on her preferences. After doing some research, I found a diet plan that would work best for her lifestyle and budget. I helped her implement the diet plan into her life and provided support along the way. In just three months, she lost 20 pounds.”

10. Have you ever had to communicate difficult information to a patient, how did you handle it?

This question can help the interviewer understand how you handle difficult situations and whether or not you have experience with delivering bad news. When answering, it can be beneficial to mention a specific situation where you had to deliver bad news to a patient and how you helped them through that process.

Example: “In my previous role as a nurse, I worked with patients who were terminally ill. In these cases, I would always make sure to spend time talking with the patient about their diagnosis and what they could expect in the future. I would also encourage family members to attend our meetings so they could ask questions and learn more about the disease.”

11. What areas of nursing are you most interested in?

This question is a great way for the interviewer to learn more about your interests and passions. It also helps them understand what you might be most passionate about in this role. When answering, it can be helpful to list specific areas of nursing that interest you. You can also include any personal experiences or knowledge that led you to these areas.

Example: “I am very interested in holistic health care. I have always been fascinated by how our bodies work and how we can use natural methods to heal ourselves. In my previous position, I worked with patients who were looking for alternative treatments. I would often recommend supplements and other natural remedies to help support their treatment plan.”

12. Describe a time when you were able to use persuasion to successfully convince someone to see things your way.

This question is a great way to show your communication skills and ability to persuade others. When answering this question, it can be helpful to describe the situation in detail and explain how you used persuasion to convince someone of something.

Example: “When I was working as an assistant manager at my local grocery store, one of my employees had been late for work several times. Each time they were late, they would give me a different excuse. After talking with them about their tardiness, I learned that they didn’t have reliable transportation to get to work on time. I spoke with our human resources department, who helped us find a solution.”

13. What is your experience with software like Microsoft Office Suite and Salesforce?

Quantum Health uses Microsoft Office Suite and Salesforce, so the interviewer may ask you this question to see if you have experience with these programs. If you do, share your experience and how it helped you in previous roles. If you don’t have experience with either program, consider researching them before your interview to show that you are willing to learn new things.

Example: “I’ve used both Microsoft Office Suite and Salesforce throughout my career. I find that they’re great tools for organizing data and keeping track of important information. In my last role as a medical assistant, I used Microsoft Office Suite to create patient records and organize files. I also used Salesforce to enter patient information into the system.”

14. What is your availability?

Employers may ask this question to make sure you are available for the job. They want someone who can work full-time and be committed to the position. When answering, let them know your availability and what days of the week you are able to work. If you have a flexible schedule, mention that as well.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I also have some flexibility in my schedule, so if there is an emergency or need for me to work overtime, I would be happy to do so.”

15. What is your experience with insurance verification?

This question is a great way to determine how much experience you have with the insurance industry. If your background doesn’t include any experience in this area, it’s important to highlight other skills that can help you succeed in this role.

Example: “I’ve never worked directly with insurance companies before, but I do have some experience verifying information for clients who are applying for coverage. In my last position, I would verify client information and ensure they were providing accurate details so their claims could be processed correctly. This helped me develop strong communication and research skills that I think will benefit me as an underwriter.”

16. Do you consider yourself to be competitive?

This question is designed to determine your level of competitiveness. Employers want to know if you’re willing to compete with other employees for sales or customer service goals. They also want to make sure that you can work well with others and support their success. Your answer should show that you are a team player who wants to help the company succeed, but you also have an interest in personal achievement.

Example: “I am definitely competitive, but I think it’s important to balance this trait with collaboration. I enjoy working toward common goals and helping my colleagues achieve their best results. However, I do like to win and will push myself to be the top performer when possible.”

17. What is your experience with handling sensitive health information?

Quantum health is a field that requires you to handle sensitive information. Employers ask this question to make sure you have experience with handling confidential data and can do so in an ethical way. Use your answer to show the interviewer that you understand how important it is to keep patient information private. Explain that you will always maintain confidentiality when working with patients’ personal information.

Example: “I am very aware of the importance of maintaining privacy for my patients. I would never share any information about their treatment or medical history without getting permission first. In fact, I always encourage my patients to read over any documents before signing them. This helps ensure they know what information I’m collecting and how I plan to use it.”

18. Can you provide an example of a time when you had to adapt to a new environment or situation?

This question can help the interviewer get a better sense of how you adapt to new situations and challenges. Use examples from your previous work experience that highlight your ability to learn quickly, collaborate with others and solve problems.

Example: “When I first started working in healthcare, I was used to seeing patients who were experiencing symptoms or conditions that they had been living with for years. However, when I began working at Quantum Health, I saw many patients who were looking to reverse their chronic illnesses through natural methods. This change in my patient population required me to adjust my communication style and treatment plans to accommodate these individuals.”

19. How well do you manage your time?

Quantum health is a fast-paced industry, and employers want to make sure you can keep up with the demands of their company. When answering this question, be honest about your time management skills and how they apply to working in quantum health. If you have experience managing your time well, explain what strategies you use.

Example: “I am an organized person who prioritizes my tasks each day. I find that using a planner helps me stay on track throughout the day. In my previous role as a wellness coach, I used a planner to help clients set goals and monitor their progress. This helped me understand how important it is to plan ahead for work and personal life.”

20. Do you feel comfortable talking to patients over the phone?

This question is a way for the interviewer to assess your communication skills. It’s important that you can communicate clearly and effectively with patients over the phone, so it’s essential that you answer this question honestly.

Example: “I feel comfortable talking on the phone because I have experience doing so in my previous position as a customer service representative. In fact, I actually prefer communicating with patients over the phone because it allows me to focus more on their needs and concerns without distractions. This helps me provide better care to them.”