20 Quest Diagnostics Interview Questions and Answers

Quest Diagnostics is a leading provider of diagnostic testing, information, and services. They offer a wide range of tests, including those for cancer, heart disease, and infectious diseases. They also provide a variety of services, such as health screenings and blood tests.

If you’re interviewing for a position at Quest Diagnostics, you can expect to be asked a variety of questions about your skills and experience. You may also be asked some company-specific questions. To help you prepare, we’ve compiled a list of some common Quest Diagnostics interview questions and answers.

Quest Diagnostics Interview Process

The interview process at Quest Diagnostics is relatively straightforward. After submitting an online application, qualified candidates will be contacted by a recruiter to schedule a phone screen. If the phone screen goes well, the next step is usually an in-person interview with a panel of managers.

Overall, the interview process is not overly difficult, but candidates should be prepared to answer questions about their experience and qualifications. The hiring process can take several weeks, so patience is important.

Overall, the interview experience at Quest Diagnostics is positive. Candidates report feeling respected and valued throughout the process. The company is known for its excellent benefits and competitive salaries, making it a great place to work.

1. How do you think Quest Diagnostics can improve?

This question is a great way to show your leadership skills and how you can contribute to the company’s success. When answering this question, it can be helpful to think about what you like about Quest Diagnostics and what you would change if you were in charge of the company.

Example: “Quest Diagnostics has an excellent reputation for providing quality healthcare services. I believe that one area where Quest could improve is by offering more flexible scheduling options for employees. For example, some companies offer four-day work weeks or telecommuting options. These types of policies can help employees feel less stressed and may even increase productivity.”

2. What would you say to a patient who asked what their lab results mean?

This question is a great way to test your knowledge of medical terminology and procedures. It also shows the interviewer how you would interact with patients, which can be an important part of the job. When answering this question, try to use specific terms that show you understand what they mean.

Example: “I would first explain that lab results are only one piece of information used to diagnose a patient’s condition. I would then go on to explain each result in detail, using plain language so the patient understands it. If there are any questions, I would answer them as best I could.”

3. Are you comfortable handling blood and other bodily fluids?

This question is a way for the interviewer to assess your comfort level with working in this type of environment. It’s important to be honest about your feelings and how you would handle these situations if they arise.

Example: “I am comfortable handling blood and other bodily fluids, but I understand that it can be an unpleasant experience for some people. If I were faced with this situation at work, I would make sure to use proper safety precautions and follow all company policies regarding disposal. I would also try to keep my emotions in check so as not to alarm patients or coworkers.”

4. Do you have any medical certifications?

Employers may ask this question to see if you have any certifications that can help them with their company’s needs. If you do, share the certification and what it means. If you don’t have any medical certifications, explain why you don’t and how your experience makes up for it.

Example: “I am certified in phlebotomy by the American Society of Phlebotomy Technicians. This certification shows I know how to draw blood safely and efficiently. It also shows my commitment to continuing education in the field.”

5. Tell me about a time you had to make an important decision without the advice of your manager or supervisor.

This question can give the interviewer insight into your decision-making skills and how you use them to solve problems. Use examples from your past experience that highlight your critical thinking, problem-solving or analytical skills.

Example: “In my last position as a medical technologist, I was responsible for testing blood samples for various diseases. One day, I had two patients with similar symptoms who both needed their results within 24 hours. I knew if I tested one patient first, I wouldn’t have enough time to test the second patient before they needed their results. So, I decided to test both patients at the same time so I could get both results back in time.”

6. Describe a situation where you were able to overcome a challenge through brainstorming with others.

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to describe a specific situation where you were able to overcome a challenge by working with others.

Example: “At my previous job, I was responsible for managing the company’s social media accounts. One day, I noticed that our Instagram account had been hacked. The hacker changed all of our posts to say something offensive about our company. I immediately notified my supervisor so we could take action. We worked together to change the password on the account and delete the offensive content. Then, we posted new content to replace what had been deleted.”

7. What is your experience working in a laboratory environment?

This question is an opportunity to share your experience with the interviewer. If you have no prior laboratory experience, you can talk about a time when you worked in a fast-paced environment and how it prepared you for this role.

Example: “I’ve never worked in a lab before, but I do have experience working in a busy call center where we had to answer multiple calls at once. This taught me how to multitask and prioritize my work so that I could get through all of my tasks on time. I also learned how to communicate effectively with customers while still being able to complete my other tasks.”

8. Why do you want to work for Quest Diagnostics?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about Quest Diagnostics and why you are excited to work there. To answer this question, think of two or three things that drew you to apply for this position. Consider mentioning something specific about the company culture, how they treat employees or some unique aspect of the business.

Example: “I applied for this position because I was drawn to Quest’s mission statement. Your company strives to provide quality healthcare services while also being environmentally friendly. I am passionate about these values and would love to be part of a team that shares them. Another reason I applied here is because of the employee benefits. I have heard so many good things about the 401k program and paid maternity leave.”

9. What are your career goals, long term and short term?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. It also helps employers see if you are a good fit for their company, as it shows that you have plans to stay with the organization for some time. When answering this question, be sure to mention your short-term goals along with your long-term ones.

Example: “My first goal is to become an expert in my field. I want to make sure that I am always learning new things and improving my skills. In five years, I would like to be working toward becoming a manager or supervisor of a team. My ultimate goal is to one day own my own medical facility.”

10. If you suspect that a coworker is stealing from the company, how would you handle it?

This question is designed to assess your integrity and ability to handle a challenging situation. Your answer should show that you are honest, but also willing to report wrongdoing when necessary.

Example: “I would first try to talk with the coworker in private to see if there was an explanation for their actions. If I still suspected theft, I would report it to my supervisor immediately so they could investigate further. I would not want to be responsible for allowing someone to steal from our company.”

11. Which customers have you had the most success with?

This question is a great way to show your interpersonal skills and ability to work with others. When answering this question, it can be helpful to mention customers you have helped or who were especially grateful for the service you provided.

Example: “I’ve had the most success working with patients who are experiencing symptoms that could indicate cancer. I find that these patients are usually very nervous about their diagnosis and appreciate my calm demeanor when explaining test results. In fact, one of my favorite parts of my job is being able to help people understand what’s going on in their bodies and how we can treat it.”

12. What is your previous experience in phlebotomy?

This question is a great way to show your knowledge of the field and how you can apply it in this role. If you have previous experience, describe what you did and why it was important. If you don’t have any phlebotomy experience, talk about your medical background and how that could be applied to this position.

Example: “I worked as a phlebotomist for five years at my local hospital. I started out working with patients who were on an outpatient basis, but eventually moved up to assisting nurses with more complicated procedures. This helped me develop my skills and learn from other professionals.”

13. Have you ever been in a position where you had to deal with difficult co-workers? How did you resolve the situation?

This question can help the interviewer gain insight into how you handle conflict and whether or not you have any experience resolving it. When answering, try to focus on your ability to resolve conflicts in a positive way while also highlighting your interpersonal skills.

Example: “In my previous role as an office manager, I had two employees who were constantly arguing with each other. The situation was affecting their work performance, so I scheduled a meeting with both of them to discuss the issue. After talking with them individually, I learned that they were having issues outside of work that were causing tension at work. We came up with a plan where they would meet weekly to talk about anything going on in their lives that may be affecting their work performance.”

14. What qualifications do you think will help you be successful at Quest Diagnostics?

This question is your opportunity to show the interviewer that you have what it takes to succeed in this role. Use examples from your experience and education to highlight your qualifications for this position.

Example: “I think my ability to work well with others, problem-solve and communicate effectively will help me be successful at Quest Diagnostics. I am a team player who enjoys collaborating with others to find solutions to problems. My communication skills are strong, which means I can clearly explain complex issues to patients and colleagues alike.”

15. How would you describe your problem solving skills?

This question is an opportunity to show your interviewer that you have the skills and abilities needed for this role. When answering, it can be helpful to describe a time when you solved a problem in your previous position or how you would approach solving a problem if one were to arise at Quest Diagnostics.

Example: “I believe my problem-solving skills are some of my greatest strengths as a candidate for this role. I am always looking for ways to improve processes within my department and throughout the company. For example, I noticed that our lab technicians weren’t able to access patient information while on site. This was causing them to enter data twice, which led to errors. I worked with IT to create a system where technicians could access patient records remotely.”

16. How would you explain why it is necessary to follow proper procedure when drawing blood?

Quest Diagnostics is a medical laboratory that provides diagnostic testing services. The interviewer may ask this question to assess your knowledge of the importance of following proper procedures when drawing blood and other aspects of patient care. Use your answer to highlight your understanding of how important it is to follow procedure, as well as the consequences of not doing so.

Example: “Proper procedure is essential for maintaining quality control in the lab. If I don’t follow procedure, then my results could be inaccurate or incomplete. This would mean that patients might not receive the treatment they need or their doctors might prescribe medications that are ineffective. It’s also important to follow procedure because it ensures patient safety. For example, if I draw blood from an arm but forget to sanitize the area afterward, then the patient could contract an infection.”

17. Can you tell us about a time when you had to build a relationship with someone who was not initially receptive?

This question can help the interviewer understand how you interact with others and build relationships. Use examples from your past that show you have strong interpersonal skills, such as active listening, problem-solving and conflict resolution.

Example: “In my previous role, I had to work with a team of people who were not used to working together. They all had different personalities and communication styles, which made it difficult for them to collaborate on projects. I started by getting to know each person better and learning about their strengths and weaknesses. Then, I created a plan to teach everyone how to communicate more effectively and resolve conflicts. After implementing these changes, we were able to complete our projects successfully.”

18. What steps would you take if there was a major mistake on a report?

This question is an opportunity to show your problem-solving skills and ability to learn from mistakes. When answering this question, it can be helpful to mention a specific mistake you made in the past and how you fixed it.

Example: “When I was working as a phlebotomist at my previous job, there was a patient who had been diagnosed with cancer but their test results came back negative for the disease. After speaking with the doctor, we realized that the lab technician had misread the report and the patient did have cancer. We immediately contacted the patient and explained what happened. The patient understood and appreciated our honesty.”

19. What are some things you look for when hiring new employees?

This question can help the interviewer understand your hiring process and how you evaluate potential employees. Use this opportunity to explain what skills, qualifications or personality traits you look for in new hires.

Example: “I look for candidates who are eager to learn and have a positive attitude. I also want to make sure they’re willing to work as part of a team and that they have good communication skills. In my experience, these qualities are essential for success at any company.”

20. Tell me about a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or went above and beyond for a customer.

Example: “When I worked at my previous job, we had a customer who called us multiple times with questions about their test results. They were very nervous because they didn’t understand what the results meant, so I offered to meet with them in person to explain everything. After explaining the results, I gave them some tips on how to better manage their health moving forward.”