Resume

Ramp Agent Resume Example & Writing Guide

Use this Ramp Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Ramp agents are warehouse workers who transport cargo from airplanes to trucks or trains. They unload shipments from incoming planes and load outgoing shipments onto planes. They also handle customs paperwork and coordinate with customs agents and other warehouse staff to ensure that all shipments are processed in a timely manner.

If you love logistics, working with your hands, and keeping things organized, then being a ramp agent might be the perfect job for you. Here’s some tips and an example resume to help you write a compelling ramp agent resume that lands you interviews.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Hardworking and reliable ramp agent with more than five years of experience in the airline industry. Proven track record in providing excellent customer service and ensuring the safety and security of passengers and crew. Eager to use skills and experience to help an airline achieve its goals.

Education
William Rainey Harper High School Jun '08
High School Diploma
Experience
Company A, Ramp Agent Jan '17 – Current
  • Assisted with the loading and unloading of product onto trailers, forklift operation, and assisted in maintaining a clean work environment.
  • Maintained safety standards by following all company procedures and regulations regarding lifting practices, electrical hazards, confined space entry, etc.
  • Communicated effectively with management to ensure proper training is received for each task assigned as well as adhering to safe job site practices at all times.
  • Followed instructions from supervisors on daily tasks such as cleaning equipment after use or performing other duties that may be required throughout the day.
  • Performed other duties related to warehouse operations when needed including sorting products into inventory locations or assisting customers during store hours
Company B, Ramp Agent Jan '12 – Dec '16
  • Checked in and out customers, ensuring that all necessary paperwork was completed before allowing them to board the aircraft
  • Operated forklift safely and efficiently, following proper safety procedures at all times
  • Maintained a clean work environment by sweeping floors and washing windows as needed
  • Answered customer questions about flights or other services offered by company (e.g., catering)
  • Greeted passengers upon arrival and directed them to appropriate personnel for check-in process
Company C, Ticket Agent Jan '09 – Dec '11
  • Assisted customers with the purchase of tickets and other transactions such as will-call pick-up, ticket upgrades, and ticket exchanges.
  • Provided information to customers regarding ticket availability, venue information, and event details.
  • Resolved customer complaints and concerns in a professional and timely manner.
Skills

Industry Knowledge: Cargo Handling, Aircraft Loading and Unloading, Cargo Loading and Unloading
Technical Skills: Cargo Handling Equipment, Forklifts, Industrial Tractors, Power Tools
Soft Skills: Teamwork, Communication, Customer Service, Attention to Detail, Conflict Resolution, Leadership

How to Write a Ramp Agent Resume

Here’s how to write a ramp agent resume of your own.

Write Compelling Bullet Points

Bullet points are the most common way to showcase your experience on a resume, but they don’t have to be boring or generic. In fact, the more specific and detailed you can be, the better.

For example, rather than saying you “assisted customers,” you could say that you “assisted 20+ customers daily with luggage and provided customer service for all inquiries.”

The second bullet point is much stronger because it provides specific details about the project and the results. It also provides a quantifiable number, which makes it easy for the reader to understand the scale of the project.

Identify and Include Relevant Keywords

When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain words and phrases that are relevant to the job you’re applying for. If your resume doesn’t have enough of the right terms, the ATS might not rank it high enough to be seen by a recruiter.

One way to make sure your resume makes it through the ATS is to include relevant keywords throughout all sections of your application. Here are some common keywords for ramp agent positions:

  • Forklift Operation
  • Logistics Management
  • Warehouse Operations
  • Heavy Equipment
  • Transportation
  • LTL Shipping
  • Trucking
  • Warehouse Management Systems
  • International Logistics
  • Truckload Shipping
  • Freight
  • Operations Management
  • Inventory Management
  • Inventory Control
  • Transportation Management
  • Manufacturing
  • Negotiation
  • Customer Service
  • Dispatching
  • Customer Satisfaction
  • Team Building
  • Supervisory Skills
  • Microsoft Access
  • Strategic Planning
  • Management
  • Leadership
  • 5S
  • SAP Products
  • Continuous Improvement
  • Project Management
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