25 Real Estate Manager Interview Questions and Answers

Real estate managers are responsible for the daily operations of a real estate office. They handle the leasing or sale of property, as well as the financial and administrative tasks associated with the business. Before you can manage a real estate office, you’ll need to be able to answer some tough questions in an interview.

In this guide, you’ll find questions and answers for real estate manager interviews. We’ve also included tips on how to dress for your interview, what to bring, and how to follow up after the meeting.

1. Are you familiar with property management software?

This question can help the interviewer determine your level of experience with property management software. If you have used this type of software in a previous role, share what you liked about it and how it helped you perform your job more efficiently. If you haven’t worked with property management software before, explain that you are open to learning new systems.

Example: “Yes, I am very familiar with property management software. In my current role as a Real Estate Manager, I have been using various types of property management software for the past five years. I understand how to set up and maintain databases, manage tenant information, create reports, and generate invoices. I also have experience in troubleshooting any technical issues that may arise.”

2. What are some of the most important qualities for a successful real estate manager?

This question can help the interviewer determine if you have the qualities they’re looking for in a real estate manager. When answering this question, it can be helpful to mention some of the skills and traits that are listed on your resume or cover letter. This can show the interviewer that you possess these skills and can use them to succeed in this role.

Example: “Successful real estate managers must possess a variety of qualities to be successful. First and foremost, they must have excellent communication skills in order to effectively communicate with clients, tenants, vendors, and other stakeholders. They must also be organized and detail-oriented in order to keep track of all the necessary paperwork and transactions involved in managing properties. Furthermore, strong problem-solving and analytical skills are essential for making sound decisions when it comes to budgeting, marketing, and tenant relations. Finally, real estate managers should have an understanding of local laws and regulations related to property management so that they can ensure compliance.”

3. How would you handle a situation where an agent was not meeting sales goals?

This question can help the interviewer determine how you handle conflict and whether you have experience with managing a team. In your answer, try to highlight your problem-solving skills and ability to motivate others.

Example: “If an agent was not meeting sales goals, I would first take the time to understand why. It could be due to a lack of resources or training, or it could be because they are having difficulty with certain aspects of their job. Once I have identified the root cause of the issue, I can then work with the agent to develop a plan for improvement. This might include additional training, providing more support and guidance, or setting up specific goals that the agent should strive for.

I also believe in being proactive when it comes to managing agents. Regular check-ins and feedback sessions can help ensure that everyone is on track and working towards achieving their goals. Finally, I am always open to suggestions from my team members and will do what I can to make sure they have the necessary tools and resources to succeed.”

4. What is your experience with creating and implementing marketing plans?

Marketing is an important part of a real estate manager’s job. The interviewer may ask this question to learn about your experience with marketing plans and how you use them to help the team achieve its goals. Use examples from previous jobs to explain what steps you took to create a marketing plan, who you worked with on it and what results you achieved.

Example: “I have extensive experience creating and implementing marketing plans. During my time as a Real Estate Manager, I was responsible for developing comprehensive marketing strategies to promote properties in the area. My approach included researching local markets, identifying target audiences, and crafting effective messaging that resonated with potential buyers.

In addition, I created detailed budgets for each campaign and tracked progress against goals. This allowed me to adjust tactics if needed and ensure we were getting the most out of our investments. Finally, I monitored analytics closely to measure success and report back to stakeholders on performance.”

5. Provide an example of a time when you had to negotiate a contract on behalf of your employer.

An employer may ask this question to learn more about your negotiation skills. This is because real estate managers often have to negotiate contracts with clients and other agents. When answering this question, it can be helpful to provide an example of a time when you successfully negotiated a contract on behalf of your employer.

Example: “I have extensive experience negotiating contracts on behalf of my employer. One example that stands out to me is when I was working as a Real Estate Manager for a large real estate firm. We were in the process of acquiring a new property and needed to negotiate the terms of the contract with the seller.

I worked closely with our legal team to ensure that all of the details of the contract were accurate, fair, and beneficial to both parties. During the negotiation process, I used my expertise in the field to identify areas where we could get better terms or more favorable conditions. I also ensured that any potential risks associated with the deal were addressed and minimized.

In the end, we were able to successfully negotiate a contract that met the needs of both parties. This successful negotiation was due in part to my ability to effectively communicate and collaborate with the other party while still advocating for the best interests of my employer.”

6. If an agent was having difficulty closing a sale, how would you provide support?

This question can help the interviewer understand how you might support your team members and provide guidance when needed. Use examples from past experiences where you helped an agent overcome challenges to close a sale, or describe what steps you would take if you were working with an agent who was new to closing sales.

Example: “If an agent was having difficulty closing a sale, I would provide support by first understanding the situation. I would ask questions to get more information about why they are having difficulty and what steps have already been taken to resolve it. From there, I would offer my expertise in helping them identify potential solutions. This could include providing additional resources such as market research or suggesting different strategies for negotiating with buyers. Finally, I would make sure to follow up with the agent to ensure that their issue is resolved and that they feel supported throughout the process. My goal is always to empower agents to be successful in their roles, so I strive to provide guidance without taking away from their autonomy.”

7. What would you do if you noticed that an agent was violating company policies regarding property showings?

This question can help the interviewer determine how you handle conflict and whether you’re willing to enforce policies. In your answer, describe a situation in which you noticed an agent violating company policy and what steps you took to resolve it.

Example: “If I noticed that an agent was violating company policies regarding property showings, my first step would be to address the issue directly with the agent. I believe in open communication and providing clear expectations so that everyone is on the same page. I would explain why their actions were not compliant with our policies and provide them with a timeline for when they need to make changes.

At the same time, I would document the incident and any conversations that took place. This way, if the situation does not improve or the agent continues to violate policy, I have evidence of what happened and can take further action as needed. Finally, I would review our policies with all agents to ensure that everyone understands the rules and regulations surrounding property showings.”

8. How well do you understand local zoning laws and real estate regulations?

Understanding local zoning laws and regulations is an important part of being a real estate manager. The interviewer may ask this question to see if you have the necessary knowledge to help your team members stay compliant with these rules. In your answer, try to show that you understand how these rules affect the job and can help your team members navigate them.

Example: “I have a thorough understanding of local zoning laws and real estate regulations. I stay up to date on changes in the industry by attending seminars, reading professional publications, and networking with other professionals in the field. In my current role as Real Estate Manager, I am responsible for ensuring that all properties are compliant with applicable laws and regulations. This includes researching local ordinances, obtaining necessary permits, and keeping abreast of any updates or changes.

Additionally, I have experience working with city officials and local government agencies to ensure that projects meet all requirements and adhere to established guidelines. My ability to navigate through complex legal documents and interpret them accurately has been an invaluable asset when it comes to managing real estate transactions. Finally, I have a strong background in contract negotiation and dispute resolution, which is essential for successful real estate management.”

9. Do you have experience managing a budget for a real estate firm?

This question can help the interviewer determine your experience with financial management. Use examples from previous positions to highlight your budgeting skills and how you used them to benefit your company.

Example: “Yes, I have extensive experience managing a budget for a real estate firm. During my previous role as Real Estate Manager at ABC Company, I was responsible for overseeing the entire budgeting process. This included creating and managing budgets for all of our properties, tracking expenses, and ensuring that we stayed within our allocated budget. My team and I were able to successfully manage the budget while also meeting our financial goals.

I am confident in my ability to do the same for your company. With my knowledge of the industry and my strong organizational skills, I can ensure that your real estate firm is operating efficiently and cost-effectively. I am well-versed in the latest software and technology used to track and monitor spending, and I understand how to create accurate forecasts and projections.”

10. When is the best time to start looking for a new property?

This question can help the interviewer determine your level of commitment to your current employer. Your answer should show that you are dedicated to your job and want to stay with your company for a long time. You can also use this opportunity to showcase your negotiation skills by explaining how you convinced your previous employer to give you more vacation days or other benefits.

Example: “The best time to start looking for a new property depends on the individual’s needs and goals. If you are looking for an investment property, it is important to research the local market trends to determine when prices may be lower or higher than average. It is also important to consider your budget and timeline when deciding when to begin searching.

If you are looking for a primary residence, timing can be more flexible. However, it is still important to factor in seasonal changes that could affect pricing and availability of properties. For example, if you are looking for a home during the summer months, there may be more competition due to increased demand from families with children who want to move before the school year begins.”

11. We want to increase our presence in the local community. What strategies would you use to promote our brand?

This question is an opportunity to show your creativity and how you can use it to benefit the company. Your answer should include a few ideas that you would implement if hired, such as:

Holding community events Posting on social media Creating advertisements

Example: “I understand the importance of increasing our presence in the local community. To achieve this, I would employ a variety of strategies to promote our brand.

Firstly, I would create an effective marketing plan that includes both online and offline tactics. This could include leveraging social media platforms such as Facebook, Twitter, and Instagram to reach out to potential customers. It could also involve attending local events, such as trade shows or open houses, to network with people in the area and spread awareness about our services.

Secondly, I would focus on building relationships with local businesses and organizations. This could be done by sponsoring local events, offering discounts for their members, or providing educational seminars related to real estate. By forming partnerships with these groups, we can increase our visibility within the community while also gaining access to new leads.

Lastly, I would look into developing a referral program to encourage existing clients to refer us to their friends and family. This is a great way to get more word-of-mouth referrals and build trust among potential customers.”

12. Describe your process for reviewing and approving loan applications.

This question can help the interviewer understand how you use your decision-making skills to review and approve loan applications. Use examples from past experiences where you used critical thinking, problem solving or conflict resolution skills to make decisions about approving loans.

Example: “My process for reviewing and approving loan applications begins with a thorough review of the applicant’s credit history. I look at their past payment histories, current debt levels, and other financial indicators to get an understanding of their overall financial situation. After that, I analyze the property they are looking to purchase and assess its value in comparison to the requested loan amount. Finally, I review any additional documents provided by the applicant such as tax returns or bank statements. Once all this information has been gathered, I make a decision on whether to approve or deny the loan application.

I understand the importance of making accurate decisions when it comes to approving loans and take my time to ensure that each application is thoroughly reviewed. My goal is to provide applicants with fair and unbiased decisions based on their individual circumstances.”

13. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. Before your interview, make a list of three things that make you unique from other candidates. These could be skills or experiences that relate to the job description. Share these with your interviewer so they know what makes you an ideal candidate for the role.

Example: “I believe my experience and qualifications make me an ideal candidate for this position. I have over 10 years of experience in real estate management, including managing residential and commercial properties. My background includes developing strategies to maximize rental income, negotiating leases, and overseeing tenant relations.

In addition, I am well-versed in the legal aspects of real estate management, such as understanding zoning regulations and local laws. I also possess excellent communication skills that enable me to effectively communicate with tenants, landlords, and other stakeholders. Finally, I’m highly organized and detail-oriented, which allows me to stay on top of all tasks related to property management.”

14. Which computer programs do you use most frequently in your work?

This question can help the interviewer determine your computer skills and how comfortable you are with technology. You should list the programs you use most often, but if you’re not familiar with any of them, it’s okay to say so. In this case, you can mention a program that is similar to the one you don’t know.

Example: “I use a variety of computer programs in my work as a Real Estate Manager. My most frequently used programs are Microsoft Office Suite, QuickBooks, and Adobe Acrobat Pro. I have extensive experience using these programs to create documents, manage financials, and generate reports.

I also have experience with specialized real estate software such as Yardi Voyager, AppFolio Property Manager, and MRI Software. These programs allow me to track leases, collect rent payments, and manage tenant information. I am confident that I can quickly learn any new software that is required for the job.”

15. What do you think is the most important aspect of customer service?

Customer service is an important part of any business, and real estate is no exception. Employers ask this question to make sure you understand the importance of customer service in your role as a real estate manager. In your answer, explain what you think makes for good customer service. Explain how you would apply that principle to your work as a real estate manager.

Example: “I believe the most important aspect of customer service is to ensure that customers feel heard and respected. It’s essential to listen carefully to their needs and provide them with accurate information in a timely manner. As a Real Estate Manager, I understand how critical it is to build trust and maintain relationships with clients. That’s why I always strive to be attentive and responsive to their inquiries.

In addition, I think it’s important to go above and beyond for customers by providing helpful advice or resources when needed. For example, if a client is looking for a specific property type, I can offer suggestions on neighborhoods or amenities that may meet their criteria. This shows that I’m invested in helping them find the perfect home.”

16. How often should you perform maintenance on a property?

This question can help the interviewer determine your level of experience with maintenance and repairs. If you have little to no experience, you can explain what steps you would take to learn about performing maintenance on a property.

Example: “As a Real Estate Manager, it is important to ensure that all properties under my management are properly maintained. To ensure this, I typically perform maintenance on each property at least once every three months. This allows me to identify any potential issues and address them before they become more serious problems.

I also like to stay in contact with the tenants of the property so that I can be aware of any concerns or complaints they may have about the condition of the property. By doing this, I am able to take action quickly if there is an issue that needs to be addressed. Finally, I make sure to keep up with local laws and regulations regarding rental properties so that I can ensure that all properties under my management are compliant.”

17. There is a bug infestation in one of the properties you manage. What is your reaction?

Bugs can be a common problem in homes, and the interviewer wants to know how you would handle this situation. Your answer should show that you are proactive and will take action to solve the issue as soon as possible.

Example: “My first reaction to a bug infestation in one of the properties I manage would be to assess the situation and determine the best course of action. In order to do this, I would need to identify what type of bugs are present and their source. Once I have identified the source, I can then take steps to address the issue. This could include contacting an exterminator or taking other preventative measures such as sealing off entry points and removing any potential food sources.

I also understand that it is important to keep tenants informed about the issue and provide them with updates on progress. As part of my role as Real Estate Manager, I am committed to providing excellent customer service and ensuring tenant satisfaction.”

18. How do you handle difficult conversations with tenants?

As a real estate manager, you may need to have difficult conversations with tenants from time to time. An interviewer might ask this question to learn more about your conflict resolution skills and how you handle challenging situations. In your answer, try to explain that you are empathetic and can remain calm in tense situations.

Example: “I understand that difficult conversations with tenants can be challenging, but I’m confident in my ability to handle them. My approach is to remain professional and respectful while also being firm. I always try to listen carefully to the tenant’s concerns and address their issues in a timely manner. I also make sure to explain any policies or regulations clearly so that everyone is on the same page. Finally, I strive to come up with mutually beneficial solutions that are fair for both parties.”

19. Describe a time when you had to think on your feet and come up with an innovative solution.

This question can help the interviewer get a better sense of your problem-solving skills and ability to adapt to new situations. Use examples from previous roles that highlight your creativity, flexibility and willingness to take on challenges.

Example: “I recently had to think on my feet and come up with an innovative solution when managing a large real estate portfolio. The portfolio was comprised of several properties that were in need of renovations, but the budget for the project was limited. In order to maximize our resources, I developed a plan that allowed us to complete all the necessary repairs while staying within the allotted budget.

To do this, I identified which areas needed the most attention and prioritized them based on their importance. Then, I worked with contractors to negotiate lower prices on materials and labor costs. Finally, I implemented a system of staggered payments so that we could spread out the cost over time. This allowed us to get the job done without having to dip into other parts of the budget.”

20. What strategies have you used in the past to attract new clients?

As a real estate manager, you may be responsible for attracting new clients to the company. Employers ask this question to learn about your marketing strategies and how you can help their business grow. In your answer, share two or three ways that you attracted new clients in the past. Explain what motivated these people to work with you.

Example: “I have used a variety of strategies to attract new clients in the past. One of my most successful approaches has been leveraging digital marketing tools such as social media and email campaigns. I also use traditional methods like print advertising, direct mailers, and networking events to reach potential customers.

Additionally, I believe that providing excellent customer service is key when it comes to attracting new clients. I make sure that all inquiries are answered promptly and professionally, and I strive to provide an exceptional experience for each client. Finally, I am always looking for ways to improve my services and stay up-to-date with industry trends so that I can offer the best possible solutions to my clients.”

21. How would you go about resolving a dispute between two different parties?

As a real estate manager, you may be responsible for resolving disputes between clients and other parties. Employers ask this question to make sure you have the skills necessary to resolve conflicts in a fair way. In your answer, explain how you would approach this situation. Explain that you would try to remain as unbiased as possible while still being empathetic to both sides.

Example: “When it comes to resolving disputes between two different parties, I believe that communication is key. My approach would be to first listen to both sides of the dispute and understand their perspectives. Then, I would try to identify common ground between the two parties and work towards a mutually beneficial solution. I would also ensure that both parties are aware of any legal implications or potential risks associated with the dispute. Finally, I would strive to create an environment where all parties feel respected and heard so they can come to an agreement in a timely manner.

My experience as a Real Estate Manager has taught me how to navigate complex situations like this one. I am confident that my ability to effectively communicate and negotiate will help resolve disputes quickly and efficiently.”

22. Are you familiar with local housing market trends?

The interviewer may ask this question to see if you have the knowledge and experience necessary to be a successful real estate manager. They want to know that you can help your team members understand local housing trends, which can help them make more informed decisions about their marketing strategies. In your answer, try to show that you are familiar with local housing market trends by mentioning some of the most recent statistics or facts you’ve learned about in your research.

Example: “Yes, I am very familiar with local housing market trends. I have been working in the real estate industry for over 10 years and have developed a deep understanding of the local markets. I stay up-to-date on current trends by attending seminars, reading industry publications, and networking with other professionals in the field. In addition to this, I also use data analysis tools to gain insight into the most recent market conditions. This helps me make informed decisions when it comes to managing properties and helping clients find the best investment opportunities.”

23. What is the most important thing you learned from working as a real estate manager?

This question can help the interviewer get to know you better and understand what skills you gained from your previous experience. When answering this question, it can be beneficial to highlight a skill or quality that helped you succeed in your role as a real estate manager.

Example: “As a real estate manager, I have learned the importance of understanding the needs and goals of my clients. My primary focus is to ensure that their investments are well managed and profitable. To do this, I must be able to assess market conditions, analyze financial data, negotiate deals, and develop strategies for success.

I also understand the importance of building relationships with tenants and vendors in order to create a successful environment. It’s important to me to maintain open communication and provide excellent customer service. I strive to make sure all parties involved are satisfied with the outcome of any transaction or agreement.”

24. Have you ever dealt with any legal issues related to property management?

This question can help the interviewer understand how you handle conflict and whether you have any experience with legal issues. Use your answer to highlight your problem-solving skills, ability to stay calm under pressure and willingness to learn new information.

Example: “Yes, I have dealt with legal issues related to property management. In my current role as a Real Estate Manager, I am responsible for ensuring that all leases and contracts are in compliance with local laws and regulations. This includes researching zoning ordinances, understanding fair housing laws, and staying up-to-date on any changes to the law. I also review tenant applications and ensure that they meet the criteria set forth by the landlord or property owner. Finally, I handle any disputes between tenants and landlords, working to resolve them quickly and efficiently while adhering to the applicable laws. My experience has given me the knowledge and skills necessary to effectively manage real estate properties and their associated legal matters.”

25. Describe a time that you successfully managed a large project within a tight deadline.

Real estate managers often have to manage large projects with tight deadlines. An interviewer may ask this question to learn more about your ability to work under pressure and meet important deadlines. In your answer, try to describe a specific project you managed that had a challenging deadline. Explain how you organized the project and what steps you took to ensure it was completed on time.

Example: “I recently managed a large real estate project that had to be completed within a tight deadline. The project involved the purchase of several properties and their subsequent renovation. I was responsible for overseeing all aspects of the project, from finding suitable properties to coordinating contractors and ensuring that the renovations were completed on time and within budget.

To ensure success, I developed a detailed timeline and assigned tasks to team members according to their strengths and availability. I also worked closely with the contractors to make sure they stayed on track and met deadlines. Finally, I kept in close contact with the clients throughout the process to ensure that their needs were being met.

Thanks to my careful planning and management, we were able to complete the project ahead of schedule and under budget. My client was extremely pleased with the results, which made me proud of the work I had done. This experience has given me confidence that I can successfully manage any project, no matter how complex or challenging it may be.”