Career Development

16 Receiving Associate Skills for Your Career and Resume

Learn about the most important Receiving Associate skills, how you can utilize them in the workplace, and what to list on your resume.

Receiving associates are responsible for unloading merchandise from trucks, checking the merchandise for damage and stocking it on shelves or in the back room. They need to have a strong attention to detail and be able to lift heavy objects. If you are interested in becoming a receiving associate, learning the necessary skills can help you succeed in this position.

RF Scanner Operation

Receiving associates use radio frequency scanners to track inventory and ensure that the correct items are delivered to customers. This technology is often proprietary, so it’s important for receiving associates to be familiar with their company’s system. Receiving associates should also know how to operate the equipment safely and efficiently.

Physical Stamina

Receiving associates often work long shifts and may be required to lift heavy objects. Physical stamina is the ability to perform tasks for an extended period of time, so it’s important that you’re able to maintain your energy throughout a shift. You can practice physical stamina by exercising regularly or taking breaks when needed.


Communication skills are necessary for any customer service position, including a receiving associate. You should be able to communicate with customers clearly and concisely so they understand the information you provide them. This is especially important when explaining policies or procedures that may affect their experience at your company.

Communication also includes listening to and understanding what customers say. For example, if a customer asks about a product’s availability, you should listen carefully to determine which product they’re referring to. Then, you can explain where it’s located in the store or how long it will take to receive more of those products.

Data Entry

Data entry is the process of entering information into a computer system. Receiving associates use data entry skills to record customer orders, enter product information and track inventory levels. This involves typing text on a keyboard and using software programs like Microsoft Excel or Google Sheets. It’s important for receiving associates to be accurate when recording information so that customers can easily find their order history and employees can find products quickly.


Flexibility is the ability to adapt to changing circumstances. As a receiving associate, you may need to change your duties or shift your schedule if necessary. For example, if an order arrives at the warehouse before it’s been processed by production, you might be asked to help with shipping and handling instead of working in inventory. Being flexible can allow you to take advantage of opportunities that arise unexpectedly.

Shipping & Receiving

Shipping and receiving is a large part of the duties of a receiving associate. They must be able to identify incoming shipments, check them in and store them correctly. Receiving associates also need to know how to handle outgoing shipments so that they can be delivered safely. This includes knowing where items are going, packing them up and sending them out.

Forklift Operation

Receiving associates may need to use forklifts to move large shipments into storage. This can include moving pallets of product from the delivery truck and stacking them in storage areas. It’s important for receiving associates to know how to operate these machines safely so they don’t injure themselves or others. You may also be responsible for maintaining the equipment, which requires knowing how to repair it if something breaks.

Time Management

Time management is the ability to plan and execute tasks in a way that ensures you meet your work obligations. As a receiving associate, time management skills are important because they allow you to complete all of your duties on time. This can help you maintain a positive reputation with your employer and ensure you receive regular raises or bonuses. It also allows you to take advantage of opportunities for advancement within the company.

Customer Service

Customer service skills are important for any position in a retail environment. Receiving and customer service positions often work closely together, so it’s helpful to be able to provide excellent customer service while also learning from your colleagues. Customer service involves greeting customers, answering their questions and resolving issues they may have with products or services.

Load Building

Receiving associates need to be able to load and unload trucks, shelves or other storage areas. This involves knowing how to operate machinery like forklifts and pallet jacks as well as loading and unloading procedures for the company you work for. You may also have to move large items such as furniture on your own so it’s important to know how to lift heavy objects safely.


Packaging is the process of preparing items for shipment. Receiving associates with strong packaging skills can prepare shipments quickly and accurately, which helps them meet production deadlines and customer expectations. Packaging also ensures that products arrive safely at their destination. Strong packaging skills include knowing how to use a variety of shipping materials and methods as well as identifying potential hazards during the packing process.

Safety Procedures

Safety procedures are the rules and regulations that help ensure a safe work environment. Receiving associates should be familiar with safety protocols for their workplace, including how to handle spills, electrical hazards and other potential risks. Safety procedures also include knowing what actions to take in case of an emergency.

Order Picking

Order picking is the process of locating and retrieving items from storage to fulfill customer orders. Receiving associates who are skilled at order picking can quickly locate products, which helps them reduce wait times for customers and increase sales by meeting customer demand. Order picking also requires attention to detail as you ensure that each item is accounted for when fulfilling an order.

Attention to Detail

Attention to detail is a skill that can help you perform your job well. As a receiving associate, it’s important for you to be precise when entering data into the company’s inventory system and accurately recording incoming shipments of products. This ensures that the company has accurate records of their stock and reduces the risk of sending customers incorrect orders. It also helps ensure that outgoing shipments are sent with all necessary documents and materials.


Organization is the ability to keep track of files, records and other information. As a receiving associate, you may be responsible for maintaining inventory records or tracking incoming shipments. Strong organizational skills can help you perform your duties efficiently and ensure that customers receive accurate information when they inquire about their orders.

Inventory Management

Inventory management is the ability to track and maintain an organization’s supply of materials. Receiving associates use this skill when they receive shipments, as they must ensure that all incoming products are accounted for. This also includes tracking inventory levels in storage areas so employees can restock items before they run out.

How Can I Learn These Receiving Associate Skills?

There are a few ways that you can learn the necessary skills for a receiving associate position. Many community colleges offer certification programs or courses in logistics and supply chain management that can give you the basic skills needed for the job. Alternatively, you can learn on the job by working as a warehouse associate or material handler and then moving into a receiving associate role. Many employers also require their receiving associates to have forklift certification, which can be obtained through a variety of training programs.


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