Resume

Receptionist Resume Example & Writing Guide

Use this Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

A receptionist is the first person a visitor meets when they step into an office. They’re the face of the organization, so it’s vital that they’re friendly, helpful, and able to handle a wide range of responsibilities with ease.

If you’re looking for a new job in the office space, or just looking for a way to break into the field, here are some tips to help you write a great receptionist resume that will get you noticed.

Michael Garcia
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Experienced receptionist with a proven track record of providing excellent customer service. Skilled in handling customer inquiries, managing schedules, and maintaining a professional front office environment. Eager to use skills and experience to support the team at a growing company.

Education
Carl Hayden Community High School Jun '08
High School Diploma
Experience
Company A, Receptionist Jan '17 – Current
  • Managed the front desk and assisted with scheduling, phone calls, emails, and other tasks as needed.
  • Provided administrative support to ensure that all office functions are carried out in a timely manner.
  • Maintained confidentiality of information pertaining to patients and staff members.
  • Assisted physicians with patient care by performing clerical duties such as copying documents or arranging travel arrangements for doctors when necessary.
  • Performed general receptionist duties including greeting visitors, answering phones, filing paperwork, etc..
Company B, Receptionist Jan '12 – Dec '16
  • Answered phone calls and transferred messages to appropriate personnel, resulting in a 35% decrease in voicemail message volume
  • Maintained calendar of appointments for executives and special clients; maintained confidentiality at all times
  • Prepared travel arrangements, including booking flights, hotels and rental cars for out-of-town guests
  • Managed incoming email correspondence (including spam), filtering legitimate messages from junk mail
  • Created daily itineraries based on client requests and available resources; coordinated with vendors as needed
Company C, File Clerk Jan '09 – Dec '11
  • Maintained and updated client files by accurately recording incoming documents, correspondence and memorandums within specified time frames;
  • Responded to inquiries from outside parties regarding current status of file content; organized material for review as necessary; prepared outgoing mail or courier packages as well as photocopying when needed; proofread letters, forms, pamphlets or other documentation for errors in spelling, grammar (e.g., punctuation) and content prior to distribution;
  • Operated computerized document control systems such as DMS/Document Manager software used to track the progress of each case through the system and printed materials using equipment such as a laser printer or photocopier where applicable;
Skills

Industry Knowledge: Phone Etiquette, Data Entry, Scheduling, Conferencing, Special Events, Word Processing, Data Mining, Data Analysis
Technical Skills: Microsoft Office Suite, Customer Relationship Management (CRM), SalesForce
Soft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

How to Write a Receptionist Resume

Here’s how to write a receptionist resume of your own.

Write Compelling Bullet Points

The best bullet points are the ones that are the most specific. Rather than saying you “provided customer service,” you could say you “provided customer service by answering phones, taking messages, and scheduling appointments for 10+ doctors and therapists in a busy medical office.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. It also provides a number to help quantify the level of responsibility and scale of the project.

Related: What Is a Receptionist? How to Become One

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by most companies to help manage the influx of resumes they receive. When you submit your resume, the ATS will scan it for certain keywords related to the job opening. If your resume doesn’t have enough of the right terms, the ATS might automatically reject your application.

The best way to make sure your resume makes it past the ATS is to include relevant keywords throughout all parts of your document. You can start by reading through each job posting and highlighting the skills, experience, and qualities that are essential to getting hired. Then, use those same words throughout your resume. Here are some common keywords used in receptionist job postings:

  • Receptionist Duties
  • Data Entry
  • Administrative Assistance
  • Administration
  • Clerical Skills
  • Office Administration
  • Microsoft Access
  • Phone Etiquette
  • Office Equipment
  • Customer Service
  • Time Management
  • Telephone Reception
  • Teamwork
  • Filing
  • Organization Skills
  • Healthcare
  • Telephone Handling
  • Hospitality
  • Communication
  • Customer Satisfaction
  • Research
  • Social Media
  • Team Spirit
  • Cardiopulmonary Resuscitation (CPR)
  • Public Speaking
  • Interpersonal Skills
  • Problem Solving
  • Leadership
  • Business Development
  • Adobe Photoshop

Showcase Your Technical Skills

Receptionists use a variety of technology in their work, from computers and phones to fax machines and scanners. They also need to be familiar with office software, such as Microsoft Office Suite and Google Suite. Additionally, many receptionists use social media platforms to communicate with customers, so experience with these platforms is also beneficial.

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