25 Reference Librarian Interview Questions and Answers

Libraries are no longer just about books. In this age of digital information, librarians play a critical role in helping people find the information they need, whether it’s in a book, on the internet, or in a database. They also work with teachers to develop curriculum and help students with their research projects.

If you want to become a librarian, you’ll need to be prepared to answer some common interview questions. In this guide, you’ll find questions that library interviewers may ask you, along with suggested answers.

1. Are you familiar with the Dewey Decimal Classification System?

The Dewey Decimal Classification System is a classification system that libraries use to organize books by subject. The interviewer may ask this question to see if you have experience using the Dewey Decimal Classification System and how well you can apply it in your work. If you do not have any experience with the Dewey Decimal Classification System, consider explaining why you would be willing to learn about it.

Example: “Yes, I am very familiar with the Dewey Decimal Classification System. I have been using it for many years in my role as a Reference Librarian. During that time, I have become proficient in locating and organizing library materials according to this system. I understand how to use the numbers and letters associated with each subject area, which allows me to quickly locate items within the library collection. I also stay up-to-date on any changes or updates to the system so that I can provide patrons with accurate information. My experience has enabled me to help patrons find the resources they need efficiently and effectively.”

2. What are some of the most important qualities for a successful reference librarian?

This question can help interviewers understand your perspective on what it takes to be a successful reference librarian. When answering this question, you can discuss the qualities that are most important to you and how they relate to your own work ethic and values.

Example: “As a reference librarian, I believe the most important qualities are strong communication skills, an aptitude for research and technology, and an eagerness to help patrons.

Having strong communication skills is essential in order to effectively communicate with patrons and colleagues. As a reference librarian, it’s important to be able to explain complex information in a way that is easy to understand. It’s also important to have excellent listening skills so that you can accurately assess what the patron needs and provide them with the best resources available.

Research and technology skills are also key components of being a successful reference librarian. Being knowledgeable about library databases, online catalogs, and other digital tools will enable me to quickly locate relevant materials for patrons. I am confident in my ability to stay up-to-date on new technologies and trends in the library field.

Lastly, I think having an eagerness to help patrons is one of the most important qualities for a successful reference librarian. Patrons come to libraries seeking assistance and guidance, and it’s important for me to be patient and understanding when helping them find what they need. I take pride in providing quality customer service and strive to make sure each patron leaves feeling satisfied with their experience.”

3. How would you respond if a patron was looking for a book that you didn’t have in your library’s collection?

This question can help interviewers understand how you would handle a situation that may arise in your role as a reference librarian. In your answer, try to explain what steps you would take to find the book for the patron and how you would ensure they could access it.

Example: “If a patron was looking for a book that I didn’t have in my library’s collection, I would first thank them for coming to the library and express my appreciation for their interest. Then, I would ask questions to better understand what they are looking for so that I can provide an appropriate solution. Depending on the situation, I may suggest alternative resources such as interlibrary loan or digital resources like e-books. If those options are not available, I will use my reference skills to locate similar materials from other libraries. Finally, I will explain how to access these materials and offer any additional assistance if needed.”

4. What is your experience with using online databases and search engines to find information?

This question can help interviewers understand your experience with using technology to find information and how you use it in your daily work. Use examples from previous jobs or school projects to explain what databases and search engines you’ve used and the results of your research.

Example: “I have extensive experience with using online databases and search engines to find information. During my current role as a Reference Librarian, I have been responsible for helping patrons locate reliable sources of information on the internet. I am very familiar with popular search engines such as Google and Bing, as well as specialized databases like LexisNexis and EBSCOhost.

In addition, I have developed an in-depth understanding of how to effectively use keywords and Boolean operators to narrow down searches and get more accurate results. I also understand how to evaluate websites for accuracy and credibility before recommending them to patrons. Finally, I am comfortable teaching patrons how to use these tools so that they can become independent researchers.”

5. Provide an example of a time when you helped a student find resources to complete a research project.

Interviewers may ask this question to learn more about your research skills and how you can help students complete their projects. Use examples from your experience as a reference librarian or academic advisor to show the interviewer that you have the necessary skills to be successful in this role.

Example: “I recently had the pleasure of helping a student complete a research project. She was looking for information on the history of women’s rights in the United States and needed to find reliable sources. I began by introducing her to some of the library’s primary resources, such as books, journals, and government documents related to the topic. We then discussed how to evaluate these sources for accuracy and relevance.

Next, we explored the library’s online databases and identified several articles that could be useful for her project. Finally, I showed her how to use citation management software to organize her references and create an accurate bibliography. Throughout the process, I provided guidance and support so she felt confident in her ability to locate and evaluate appropriate resources. In the end, she was able to successfully complete her research project with the help of the library’s resources.”

6. If a patron approached you and said, “I need a book on X,” how would you respond?

This question is a great way to assess how well you can help patrons find books and other resources. It also shows the interviewer your customer service skills, as you will be helping many people in this role. In your answer, try to show that you are empathetic and willing to help anyone who needs it.

Example: “I would start by asking the patron a few questions to get a better understanding of what they are looking for. I would ask them if they have any specific titles in mind, or if they know the author’s name. If not, I would then ask them more general questions such as what type of book they are looking for (fiction, non-fiction, etc.), and what topics they are interested in. This will help me narrow down their search and find the perfect book for them.

Once I have all the necessary information, I can begin searching for books that meet the patron’s criteria. I am familiar with many online databases and catalog systems, so I can quickly locate relevant materials. I also have experience using interlibrary loan services, which allows me to access books from other libraries if needed. Finally, I am knowledgeable about our library’s collection, so I can direct patrons to the appropriate section of the library.”

7. What would you do if you noticed a coworker spending a significant amount of time talking to a patron instead of helping other patrons who were waiting to be assisted?

This question is an opportunity to show your interpersonal skills and ability to work as part of a team. Your answer should demonstrate that you value the time of other patrons, respect your coworkers and are willing to help them manage their workloads.

Example: “If I noticed a coworker spending a significant amount of time talking to a patron instead of helping other patrons who were waiting to be assisted, my first step would be to politely approach the situation. I would start by asking the patron if they needed any additional help and then explain that there are other patrons who need assistance as well. If the patron is willing to take their conversation elsewhere, I would offer to direct them to an appropriate area in the library where they can continue their discussion.

If the patron refuses to move on, I would then ask the coworker if they could assist the other patrons while continuing the conversation with the current patron. This way, we can ensure that all patrons receive the same level of service without compromising the quality of the conversation. If this solution does not work, I would suggest that the coworker and patron schedule a follow-up meeting at another time so that the other patrons can be served in a timely manner.”

8. How well do you handle stressful situations?

As a reference librarian, you may encounter stressful situations. Employers ask this question to make sure you can handle stress well and remain calm when working with patrons. In your answer, try to show that you are able to stay positive in stressful situations. Explain how you use your problem-solving skills to resolve issues quickly.

Example: “I have extensive experience handling stressful situations in a library setting. I am able to remain calm and collected when faced with difficult patrons or challenging questions. I understand the importance of providing accurate information quickly and efficiently, so I use my knowledge and research skills to find answers as quickly as possible. I also prioritize tasks and delegate work when needed to ensure that all requests are handled in a timely manner. My ability to stay organized and focused helps me manage stress levels while still providing excellent customer service.”

9. Do you have any experience working with children?

Reference librarians often work with children and their parents to help them find the right book or other resource. Employers ask this question to make sure you have experience working with young people and can connect with them in a way that makes them feel comfortable asking questions. In your answer, share an example of how you helped a child find what they were looking for.

Example: “Yes, I have experience working with children. During my time as a Reference Librarian at my previous job, I was responsible for creating and delivering library programs to children of all ages. I worked closely with the youth services librarians to develop engaging activities that would help foster a love of reading and learning in our youngest patrons. I also created an after-school program for elementary school students which included book talks, story times, and other fun activities. My enthusiasm for helping young people discover the joys of reading was evident in every program I delivered.

I believe that my experience working with children makes me an ideal candidate for this position. I am passionate about providing quality library services to all members of the community, including children. I understand how important it is to create meaningful experiences for kids so they can explore their interests and develop a lifelong appreciation for libraries.”

10. When is it appropriate to give a reference citation instead of an in-depth explanation?

Interviewers may ask this question to understand your knowledge of the reference process and how you apply it. Use examples from past experiences to explain when you would use a citation versus an in-depth explanation.

Example: “When it comes to providing reference citations, I believe it is important to consider the context and purpose of the request. If a patron is looking for an in-depth explanation on a particular topic, then it would be appropriate to provide them with more than just a citation. However, if a patron simply needs a quick answer or confirmation that their understanding of a concept is correct, then a reference citation can be very helpful.

In my experience as a Reference Librarian, I have found that patrons are often overwhelmed by too much information. Providing a concise reference citation allows them to quickly access the source material without being overloaded. It also helps them verify the accuracy of their own research. As such, I believe that giving a reference citation instead of an in-depth explanation is appropriate when the patron only requires a brief answer or verification.”

11. We want to increase the number of patrons who use our online catalog. How would you encourage people to use the online catalog instead of asking librarians for help?

This question helps interviewers understand your customer service skills and how you would help patrons use the library’s resources. Use examples from previous experiences to show that you can provide excellent customer service while helping patrons learn about the library’s catalog.

Example: “I understand the importance of increasing the number of patrons who use our online catalog. To encourage people to use it, I would first make sure that they are aware of its existence and how to access it. This could be done through library newsletters, social media posts, or even in-person events where librarians can explain the benefits of using the online catalog.

Once patrons know about the online catalog, I would ensure that it is easy to use by providing tutorials and other helpful resources. For example, I would create step-by-step instructions on how to search for materials, as well as videos demonstrating the process. I would also provide a list of frequently asked questions so that patrons have quick answers to their queries.

In addition, I would work with staff members to promote the online catalog whenever possible. We could do this by suggesting the online catalog when patrons ask for help at the reference desk, or by adding links to the online catalog in emails sent out to patrons. Finally, I would track usage metrics to measure the success of our efforts and adjust our strategies accordingly.”

12. Describe your experience with using reference management software.

This question can help interviewers understand your experience with using reference management software and how you might use it in their library. Use examples from previous work to describe the types of software you’ve used, what you liked about them and any challenges you faced while using them.

Example: “I have extensive experience with using reference management software. I am proficient in the use of EndNote, Zotero, and Mendeley. I have used these programs to organize citations for research projects, create bibliographies, and store PDFs for easy access.

I also understand how to use these programs to collaborate with other librarians on shared projects. For example, I recently worked with a team of librarians to develop an annotated bibliography using Zotero. We were able to easily share our work and make edits quickly and efficiently.”

13. What makes you an ideal candidate for a reference librarian position?

Employers ask this question to learn more about your qualifications for the position. They want to know what makes you a good fit for their library and how you can help them achieve their goals. Before your interview, make a list of all the skills and experiences that qualify you for this role. Think about which ones are most important for this job and highlight those in your answer.

Example: “I believe I am an ideal candidate for a reference librarian position because of my extensive experience in the field. I have been working as a reference librarian for over five years and have developed strong skills in research, customer service, and technology. During this time, I have worked with patrons from all walks of life to help them find the information they need. My ability to quickly assess their needs and provide accurate and helpful resources is one of my greatest strengths.

In addition to my professional experience, I also hold a Master’s degree in Library Science which has provided me with a deep understanding of library principles and practices. This knowledge helps me stay up-to-date on new technologies and trends in the field so that I can better serve my patrons. Finally, I am passionate about helping people access the information they need and strive to make sure every patron leaves satisfied.”

14. Which reference databases do you use the most often?

This question can help interviewers understand your experience with the library’s resources. It can also show them which ones you’re most familiar with and how often you use them. When answering this question, it can be helpful to list the databases you’ve used in the past and why they were useful.

Example: “I have extensive experience using a variety of reference databases. My go-to database is EBSCOhost, which I use to search for journal articles and other scholarly materials. I also frequently use ProQuest, which provides access to thousands of newspapers, magazines, and journals. Finally, I often use LexisNexis Academic when researching legal topics.”

15. What do you think is the most important thing that reference librarians can do to support the mission of their library?

This question can help interviewers understand your commitment to the library and its mission. It also helps them see how you might contribute to their organization’s goals. When answering this question, it can be helpful to think about what you’ve seen in your previous libraries. Consider what they do well and what you would like to see change or improve.

Example: “I believe the most important thing that reference librarians can do to support the mission of their library is to provide patrons with access to accurate and reliable information. Reference librarians should be knowledgeable about a variety of topics, including current events, literature, history, and more. They should also have an understanding of how to use different types of resources, such as databases, print materials, and online sources. By helping patrons find the right source for their needs, reference librarians are able to ensure that they receive the best possible information.

In addition, reference librarians should strive to create a welcoming environment where patrons feel comfortable asking questions and seeking assistance. This includes providing friendly customer service and being patient when answering questions. Finally, reference librarians should stay up-to-date on new technologies and trends in order to better serve their patrons. By doing so, they will be able to offer the latest resources and services to meet the changing needs of their patrons.”

16. How often do you update your reference materials?

This question can help interviewers understand how you keep up with the latest information in your field. It can also show them how often you update your own research and publications, which can be an important part of a reference librarian’s job. When answering this question, it can be helpful to mention specific resources or journals that you use regularly.

Example: “As a Reference Librarian, I understand the importance of staying up to date with reference materials. To ensure that my library patrons have access to accurate and current information, I make sure to update our reference materials on a regular basis. I typically review our collection at least once every three months, but if there are any major changes in the field or new publications released, I will adjust accordingly.

I also stay informed about new developments in the library world through professional organizations, conferences, and online resources. This helps me identify potential new sources for our reference materials, as well as keep tabs on existing ones. Finally, I am always open to suggestions from library patrons and staff members on what they would like to see added to our collection.”

17. There is a patron waiting for you, but you are busy doing inventory. What will you do?

This question is a test of your ability to prioritize tasks and manage time. It also shows the interviewer how you will interact with patrons while working on other tasks. In your answer, explain that you would apologize to the patron for the wait and let them know when you expect to be available. You can also offer to help them find what they need in the meantime.

Example: “I understand the importance of providing excellent customer service, and I would prioritize attending to the patron over completing inventory. First, I would apologize for any inconvenience caused by the wait and let them know that I am available to help. Then, I would ask if they need immediate assistance or if it is possible to take a few moments to finish my task before helping them. If they require immediate assistance, I would explain the situation and offer to have another librarian assist them while I finish up. This way, both tasks can be completed in a timely manner and the patron’s needs are met.”

18. Describe a time when you had to deal with a difficult patron.

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional in challenging situations. In your answer, try to focus on the steps you took to resolve the situation.

Example: “I had a situation recently where I was working with a patron who was very frustrated. They were trying to find information on a specific topic and weren’t having any luck. I could tell they were getting increasingly frustrated, so I took the time to sit down with them and talk through their research needs. We discussed different strategies for finding the information they needed and I showed them how to use some of our library resources. After we talked, they seemed much more relaxed and confident in their ability to find what they needed. In the end, they found the information they were looking for and thanked me for my help. It was really rewarding to be able to make a difference in someone’s day by helping them out.”

19. Are you comfortable using social media to promote library services?

Social media is a popular way to connect with people and share information. Employers ask this question to make sure you’re comfortable using social media platforms like Facebook, Twitter and Instagram. Use your answer to explain that you are familiar with these sites and how they can be used for marketing purposes. Share an example of how you’ve used social media in the past to promote library services or events.

Example: “Absolutely! I have extensive experience using social media to promote library services. In my current role as a Reference Librarian, I have used Twitter and Facebook to advertise new services, events, and resources available at the library. I also created an Instagram account for our library that has been successful in engaging with our community and highlighting our unique collections. I am comfortable working with all forms of social media and understand how important it is to use these platforms to reach out to potential patrons. Furthermore, I am familiar with analytics tools which allow me to track engagement and adjust our strategy accordingly.”

20. How do you stay up-to-date on new reference materials and resources?

This question can help interviewers understand how you stay motivated and interested in your work. They may want to know that you are committed to learning new things, which can be an important part of this role. Use examples from your past experience to show the interviewer that you have a passion for staying on top of trends and developments in your field.

Example: “Staying up-to-date on new reference materials and resources is an important part of being a successful Reference Librarian. I make sure to stay abreast of the latest trends in library science by reading professional journals, attending conferences, and networking with other librarians. I also take advantage of online resources such as webinars, podcasts, and blogs that provide updates about new reference materials and resources. Finally, I am always open to learning from my colleagues and taking their advice when it comes to staying current. By doing all these things, I ensure that I have the most accurate and up-to-date information available for patrons.”

21. What strategies have you used in the past to help patrons find the information they are looking for?

This question can help interviewers understand how you approach your work and the strategies you use to help patrons find information. Use examples from past experiences to highlight your ability to provide excellent customer service and help others find what they need.

Example: “I have a variety of strategies I use to assist patrons in finding the information they need. First, I always take time to listen and understand what their research needs are. This helps me determine which resources may be most helpful for them.

Next, I provide guidance on how to search for and access the materials they need. For example, I might suggest specific databases or websites that could help them find relevant sources. I also explain how to use library catalogs and other tools to locate books, articles, and other materials.

Additionally, I am knowledgeable about copyright laws and can advise patrons on how to properly cite sources. Finally, I am familiar with many online and print reference materials, so I can quickly point patrons to reliable sources when needed.”

22. Do you have any experience teaching classes or workshops related to research skills?

Reference librarians often teach classes or workshops to help students learn how to conduct research and use library resources. Employers ask this question to make sure you have experience teaching others about research skills, which is an important part of the job. In your answer, share any past experiences you’ve had with teaching. Explain what kind of content you taught and what methods you used.

Example: “Yes, I have experience teaching classes and workshops related to research skills. During my time as a Reference Librarian at my previous job, I taught several classes on how to effectively use the library’s resources for research. These classes included topics such as conducting literature reviews, using databases, and finding reliable sources. I also created and led workshops that focused on developing research strategies and evaluating information sources. My goal was always to help students become more confident in their ability to conduct research and find the information they needed.”

23. What is your experience providing instruction in the use of electronic databases?

Reference librarians often provide instruction to patrons on how to use electronic databases. This question helps the interviewer understand your experience with this process and whether you have any special skills or training in this area. If you have previous experience providing instruction, describe what you did. If you don’t have direct experience, explain that you are willing to learn how to do so if hired for the position.

Example: “I have extensive experience providing instruction in the use of electronic databases. I have been a Reference Librarian for over five years and during that time, I have provided instruction to patrons on how to access and utilize various types of electronic databases. My approach is to provide tailored instruction based on the patron’s needs and interests. For example, if a patron is interested in researching a particular topic, I will help them identify which database would be most helpful for their research and then walk them through the process of accessing and navigating the database. I also take the time to explain the features available within the database so that the patron can make the best use of it. In addition, I am familiar with many different types of electronic databases, including those related to health sciences, business, and social science topics.”

24. Have you ever worked with special collections, such as rare books or archives?

This question can help interviewers understand your experience with a specific type of library. If you have worked with special collections, describe the types of materials you cataloged and organized. If you haven’t worked with special collections before, explain what you would do if you were given this responsibility.

Example: “Yes, I have worked with special collections. In my current position as a Reference Librarian at the University of California Library, I am responsible for managing and curating our rare book collection. I also assist patrons in locating materials from this collection. My experience includes cataloging new acquisitions to ensure they are properly classified and indexed according to library standards. Furthermore, I have developed an online guide that provides detailed information about the rare books we own and how to access them. Finally, I have experience working with archives and have created several exhibits featuring archival materials.”

25. Describe how you would go about helping a student who needs assistance doing research for a paper.

Interviewers may ask this question to see how you would interact with students and help them find information. Use your answer to highlight your interpersonal skills, communication abilities and research skills.

Example: “When helping a student with research for a paper, I would first ask them what their topic is and the scope of their project. This helps me to understand the type of resources they need and how much assistance they require.

Next, I would provide an overview of the library’s resources and services that are available to help them find the information they need. Depending on the complexity of the project, I may suggest specific databases or other sources of information that could be useful.

I also like to discuss search strategies with students so that they can become more independent researchers in the future. For example, I might explain the importance of using keywords and Boolean operators when searching online.

Lastly, I always make sure to provide follow-up support if needed. If the student has any questions about their research, I am happy to answer them via email or in person.”