20 Regal Interview Questions and Answers

When it comes to interviewing for a job at Regal, you can expect to be asked questions about your customer service skills, your ability to handle difficult situations, and your knowledge of the movie industry. While these are all important topics to prepare for, there are also some specific Regal interview questions you should be prepared to answer.

To help you out, we’ve compiled a list of sample Regal interview questions and answers that you can use to develop your own responses. With these, you’ll be able to show that you’re the perfect candidate for the job.

Regal Interview Process

The interview process at Regal is generally quick and easy. Most prospective employees will only have to go through one round of interviews, which usually lasts no more than 30 minutes. The questions asked during the interview are typically general and easy to answer. In some cases, applicants may be asked to run through a customer scenario to demonstrate their people skills. Overall, the interview experience is generally positive and relaxed.

1. How would you handle an agitated customer?

This question can help interviewers assess your customer service skills. They may ask you this to see how you would handle a situation that could arise in the workplace. To answer, think of a time when you had to diffuse an upset customer and explain what steps you took to make them feel better.

Example: “I once worked at a movie theater where we sold tickets online. One night, I received an email from a customer who said they couldn’t find their ticket after purchasing it online. I replied to the customer explaining that I would look into the issue and get back to them as soon as possible. After looking through our records, I found that the customer purchased two tickets instead of one. I apologized for the inconvenience and offered them free tickets to another show.”

2. Have you ever had to deal with a difficult or angry coworker before?

This question can help an interviewer understand how you handle conflict and whether or not you have experience resolving it. When answering, try to focus on your ability to resolve the situation in a positive way while also highlighting your interpersonal skills.

Example: “In my last position as a manager at a restaurant, I had a coworker who was often late for work. This made it difficult for our team to complete all of our tasks during service hours. After talking with them about their tardiness, they informed me that they were having some personal issues that were causing them to be late. We came up with a plan where they would arrive 15 minutes early each day to make up for their absences.”

3. Would you be comfortable working in the concession stand?

The interviewer may ask this question to see if you have experience working in a concession stand. If you don’t, they may want to know how comfortable you would be learning the job and performing it well. In your answer, explain that you are willing to learn new skills and perform any necessary tasks for the position.

Example: “I’ve worked in a movie theater before, so I am familiar with what goes on behind the scenes. However, I haven’t specifically worked in the concession stand. I’m happy to learn anything new, though, and I think I could do a great job selling popcorn and candy.”

4. Do you have any experience dealing with large amounts of money?

This question is a good way to determine how comfortable you are with handling money and whether or not you have experience working in a cash-based business. If you do, the interviewer may ask you more questions about your experiences.

Example: “I worked as a teller at my local bank for two years while I was going to school. During that time, I learned how to count large amounts of money quickly and efficiently. I also developed strong customer service skills because I had to interact with customers who were upset about their accounts. In this role, I learned how to diffuse situations and provide excellent customer service.”

5. What is your favorite movie genre?

This question is a great way to learn more about your potential coworker’s interests and preferences. It can also help you determine if they have similar tastes in movies as the patrons of Regal theaters.

Example: “My favorite movie genre is action, but I enjoy all kinds of movies. I think it’s important to be able to relate to our customers’ movie-going experiences. For example, when I worked at AMC Theatres, I saw that many people enjoyed superhero movies. So, I made sure to watch some of them so I could talk with customers about their favorite characters.”

6. Are you able to work on weekends and evenings?

The interviewer may ask this question to see if you are willing to work outside of typical business hours. If you have experience working evenings and weekends, explain why you’re comfortable doing so. If you don’t have experience working these hours, explain that you would be open to it.

Example: “I am able to work on weekends and evenings because I enjoy interacting with customers during those times. In my previous position as a cashier at a grocery store, I worked the evening shift for two years. During that time, I learned how to interact with customers who were in a rush or looking for specific items. This helped me develop customer service skills.”

7. Tell me about a time when you worked as part of a team, how did it go?

This question is a great way to learn more about your potential colleague’s ability to work with others. When answering this question, it can be helpful to mention how you helped the team succeed and what skills you used to do so.

Example: “I worked as part of a team at my previous job where we had to come up with new ideas for our company every month. I was in charge of coming up with marketing ideas, which included social media campaigns and advertising strategies. My team members were responsible for coming up with ways to improve customer service and increase sales. We all met once a week to discuss our progress and bounce ideas off each other.”

8. If hired, what type of schedule are you looking for?

This question is a way for the interviewer to understand your availability and how you plan your time. When answering this question, be honest about what type of schedule you’re looking for and why.

Example: “I’m hoping to work full-time hours with weekends off. I have two children at home that I would like to spend more time with while they are young. My husband works during the week, so we can manage childcare if needed.”

9. Why do you want to work at Regal?

This question can help the interviewer determine your interest in working for Regal. Use this opportunity to show that you have done some research on the company and are excited about what it has to offer.

Example: “I want to work at Regal because I am a movie fanatic, and I love going to the theater. I know how important it is to provide an enjoyable experience for customers, so I would love to be part of a team that does just that. I also think that Regal’s commitment to customer service makes it a great place to work.”

10. Describe a time that you felt like you went above and beyond the call of duty at work.

This question is a great way to show your interviewer that you are willing to go the extra mile for your employer. When answering this question, it can be helpful to think of an example from your previous job or one that you would do if you were hired at Regal.

Example: “At my current job, I am responsible for making sure all of our social media accounts are up-to-date and engaging with followers. One day, I noticed that we had not posted any new content in over two weeks. I brought this to my supervisor’s attention, and she told me that she was aware of the situation but did not have time to post anything herself. I volunteered to create some new content for her so that she could focus on other aspects of her job.”

11. What’s your availability?

This question is a great way to determine if you’re available for the position. Employers ask this question because they want to know when you can work and how often you can work. When answering, be sure to provide your availability in terms of days, times and shifts.

Example: “I am available Monday through Friday from 9 a.m. to 5 p.m. I also have some weekend availability on Saturdays and Sundays.”

12. What do you think are the most important qualities for someone who works at Regal?

This question can help the interviewer determine if you have the qualities they look for in their employees. When answering, it can be helpful to mention a few of the most important qualities and how you possess them yourself.

Example: “I think that the most important quality for someone who works at Regal is customer service. I am always looking for ways to make my customers’ movie-going experience more enjoyable. For example, when I worked as a cashier at a grocery store, I noticed many people would forget to buy certain items while shopping. So, I started offering to ring up any forgotten items with their groceries. This helped save time for both me and the customers.”

13. The position requires some heavy lifting. Are you comfortable with this?

The interviewer may ask this question to determine if you’re physically capable of performing the job’s duties. If you have any physical limitations, it’s important to be honest about them and explain how you can overcome them.

Example: “I’m comfortable with heavy lifting as long as I take breaks in between. In my last position, I was responsible for moving large boxes from one location to another. I would lift a box, walk to its destination and then return to get another box. This allowed me to rest in between lifts.”

14. What does good customer service mean to you?

This question is a great way to show your potential employer that you understand what good customer service looks like. When answering this question, it can be helpful to give an example of how you provide excellent customer service in your current role or another job you’ve held.

Example: “Good customer service means making sure the customers I’m serving are happy and satisfied with their experience. For instance, when I worked at my previous job as a barista, I always made sure to greet every customer who came into the coffee shop. If they needed anything, I would get it for them right away so they could enjoy their coffee while it was still hot.”

15. Do you enjoy working with people?

This question is a good way to determine if you’re going to be able to work with the other employees at Regal. The company has many locations, so it’s important that you can get along with your coworkers and enjoy working in a team environment.

Example: “I love working with people because I find it motivating to see how others are doing and what they have to say. It makes me feel like we’re all part of something bigger than ourselves. I also think it’s important to listen to my coworkers’ opinions and ideas because sometimes they can help solve problems or come up with new ways to do things.”

16. How would you rate yourself on a scale from 1-10 in terms of customer service skills?

Interviewers ask this question to gauge your confidence level and determine if you’re qualified for the position. If you have previous customer service experience, use it as a reference point when answering this question.

Example: “I would rate myself an eight in terms of my customer service skills. I’ve worked in retail before, so I’m familiar with how to interact with customers and solve their problems. However, I know that there’s always room for improvement, which is why I’m excited about this opportunity.”

17. What was the best job you’ve ever had?

This question is a great way to learn more about your potential new coworker. It’s also an opportunity for you to share what makes you passionate about the movie theater industry and why you’re excited to work at Regal.

Example: “My favorite job was working as a projectionist in my hometown. I got to know all of the employees, including the manager, and we worked together to ensure that every movie screening went smoothly. We were always on time with our showtimes, and it made me feel good knowing that people enjoyed coming to see movies there.”

18. What was the worst job you’ve ever had?

This question is a common one in interviews, and it’s used to learn more about your work history. When answering this question, be honest and explain why you think the job was so bad. Try to use the experience as a learning opportunity that helped you grow professionally.

Example: “The worst job I’ve ever had was when I worked at a movie theater. The pay wasn’t great, and there were no opportunities for advancement. It was also very difficult to get time off because we were always short-staffed. However, working there taught me how important it is to find a company with a good culture and values.”

19. Is there anything else you’d like us to know?

This question is your opportunity to show the interviewer that you’re passionate about working for Regal and have a genuine interest in the company. If you’ve done research on the company, mention something specific about its history or values.

Example: “I’m very excited to work for such an innovative company like Regal. I read that you were one of the first movie theaters to offer online ticketing services, which was a big step forward for the industry. I think it’s important to stay ahead of the curve when it comes to technology, so I’d love to be part of this team.”

20. We will be conducting a background check. Is there anything we should know?

This question is a way for the interviewer to learn more about your past and how it may affect your ability to work at Regal. If you have any criminal history, make sure to explain what happened in detail.

Example: “I was arrested for shoplifting when I was 16 years old. My parents were going through a divorce and my mom had no money to buy me clothes. I stole some clothing from a department store because I didn’t want to go to school without anything to wear. The police caught me and I spent two nights in juvenile detention. Since then, I’ve never committed another crime.”