Resume

Relationship Manager Resume Example & Writing Guide

Use this Relationship Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Relationship managers are responsible for building and maintaining relationships with clients or customers. They’re the glue that holds companies together—they coordinate projects, help stakeholders make decisions, and facilitate collaboration between departments.

If you’re interested in a career in which you can make a tangible impact on the success of your organization, then a role as a relationship manager might be right for you. Here are some tips and an example to help you write a compelling relationship manager resume that will get you noticed by hiring managers everywhere.

David Moore
Chicago, IL | (123) 456-7891 | [email protected]
Summary

Relationship-focused banker with over 10 years of experience in the consumer and small business lending industries. Proven success in developing and managing customer relationships, identifying and resolving customer concerns, and driving loan approvals. Seeking a role in a forward-thinking financial institution where I can continue to build lasting customer relationships.

Education
DePaul University Jun '10
B.A. in Business Administration
Experience
Company A, Relationship Manager Jan '17 – Current
  • Managed a portfolio of 20+ clients, including Fortune 500 companies and startups in the healthcare, financial services, technology, media & entertainment industries.
  • Developed and executed marketing plans to increase client awareness and visibility within their target markets.
  • Provided strategic counsel on all aspects of digital marketing strategy from SEO/SEM through paid advertising channels (Facebook Ads, Google AdWords).
  • Created content for web pages, blogs, social media platforms as well as email campaigns that drive engagement with targeted audiences.
  • Collaborated closely with internal teams across departments to ensure projects are completed on time and within budget while maintaining high quality standards.
Company B, Relationship Manager Jan '12 – Dec '16
  • Developed a strong working relationship with clients and their families, which led to an increase in client satisfaction ratings of over 20%
  • Provided care for individuals with Alzheimer’s disease and other forms of dementia through the end-of-life process
  • Managed all aspects of the business including marketing, sales, customer service and operations
  • Collaborated with physicians on treatment plans that best met each patient’s needs and preferences
  • Conducted comprehensive assessments to determine patients’ needs and goals; created individualized care plans based on these findings
Company C, Customer Service Representative Jan '09 – Dec '11
  • Worked closely with the Operations Manager to ensure daily operations ran smoothly and completed all tasks on time.
  • Managed phone calls, emails, and walk-in customer service requests in a timely manner and ensured any follow up or escalation was handled quickly.
  • Provided outstanding customer service by exhibiting professionalism at all times both internally and externally.
Certifications
  • Certified Relationship Manager
  • Certified Financial Planner
  • Chartered Life Underwriter
Skills

Industry Knowledge: Banks, Mortgages, Credit Cards, Auto Loans, Loans, Lending
Technical Skills: Microsoft Office Suite, Google Apps, Salesforce.com
Soft Skills: Leadership, Sales, Customer Service, Negotiation, Problem Solving, Communication, Conflict Resolution

How to Write a Relationship Manager Resume

Here’s how to write a relationship manager resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. But rather than simply listing your responsibilities, you can make your bullet points much more interesting and compelling by using them to tell a story about your work.

For example, rather than saying you “managed relationships with clients,” you could say that you “increased client retention rate by 15% by developing new referral partnerships with local businesses and implementing new customer retention strategies.”

The second bullet point is much more interesting and provides a lot more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

Applicant tracking systems (ATS) are used by many companies to manage the recruiting process. ATS programs scan resumes for specific job-related terms, like “relationship building” or “client retention.” If your resume doesn’t include enough relevant keywords, the ATS might filter out your application.

The best way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. You can find a list of common relationship manager keywords below:

  • Banking
  • Credit
  • Loans
  • Commercial Banking
  • Retail Banking
  • Financial Services
  • Portfolio Management
  • Credit Analysis
  • Consumer Lending
  • Finance
  • Risk Management
  • Financial Analysis
  • Commercial Lending
  • Commercial Banking Relationship Management
  • Retail Banking Relationship Management
  • Credit Risk
  • Mortgage Lending
  • Small Business Lending
  • Asset Management
  • Capital Markets
  • Corporate Finance
  • Investment Banking
  • Relationship Building
  • Business Relationship Management
  • Underwriting
  • Financial Markets
  • Securities
  • Risk Assessment
  • Business Development
  • Investment Management

Showcase Your Technical Skills

Just as with any other profession, technology is becoming increasingly important in the world of relationship management. Relationship managers need to be proficient in the use of CRM software, email marketing software, and social media platforms. Additionally, they should be well-versed in the principles of digital marketing, and understand how to use data to drive their marketing efforts.

So if you have experience with any of these programs or platforms, be sure to list them on your resume. And if you’re not familiar with them, now is the time to learn them!

Previous

IT Support Resume Example & Writing Guide

Back to Resume
Next

Nail Technician Resume Example & Writing Guide