Remote Customer Service Representative Resume Example & Writing Guide

Use this Remote Customer Service Representative resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Remote customer service reps are the backbone of many companies, providing support to customers via phone, email, or chat. You’re the first line of defense when a customer has an issue with your company’s product or service, so it’s important to be friendly, knowledgeable, and capable of resolving problems quickly.

Remote customer service reps also play a role in building relationships with customers, which can lead to repeat business and new opportunities down the road. If you’re looking for a role that offers plenty of opportunities for growth, plus a chance to interact with people from all over the world, consider applying for a remote customer service job.

Here are some tips to help you write a great remote customer service resume that will get you noticed by hiring managers everywhere.

David Moore
New York City, NY | (123) 456-7891 | [email protected]

Seasoned customer service representative with over 10 years of experience providing support to customers via phone and email. Proven track record of delighting customers with timely, accurate, and personable service. Seeking a remote customer service position that will allow me to work from home.

Abraham Lincoln High School Jun '08
High School Diploma
Company A, Remote Customer Service Representative Jan '17 – Current
  • Managed a team of remote customer service representatives to provide exceptional customer service and support for our customers.
  • Provided training, coaching, and feedback on performance to ensure the highest level of quality in all interactions with customers.
  • Assisted with onboarding new hires by providing guidance on company policies and procedures as well as job expectations.
  • Participated in weekly meetings to discuss current issues/concerns within the department or any other relevant topics related to the work environment.
  • Maintained regular communication with management regarding any escalations from customers or internal processes that may hinder productivity during the day.
Company B, Remote Customer Service Representative Jan '12 – Dec '16
  • Responded to emails and phone calls from customers regarding billing, account information, and general inquiries
  • Resolved customer issues by researching company policies and procedures for a wide range of topics
  • Maintained positive relationships with customers through effective communication skills and problem-solving abilities
  • Answered inbound calls within 3 rings; transferred urgent or complex cases to management as needed
  • Achieved 95% call closure rate (answered vs transferred) over the course of 6 months
Company C, Customer Service Representative Jan '09 – Dec '11
  • Answered inbound customer service calls and provided requested information or routed calls to the appropriate department.
  • Resolved customer complaints and concerns in a professional and courteous manner.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.

Industry Knowledge: Customer Service, Sales, E-Commerce, Online Ordering, Product Knowledge
Technical Skills: Microsoft Office Suite, Typing, Excel, Google Chrome
Soft Skills: Communication, Customer Service, Phone Etiquette, Attention to Detail, Conflict Resolution

How to Write a Remote Customer Service Representative Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best bullet points are specific and descriptive. They should include details about the projects you’ve worked on, the results of your work, and the skills and tools you used to get the job done.

For example, rather than saying you “assisted customers over the phone,” you could say that you “provided customer support for 24/7 call center, handling more than 500 calls per day on average, and achieving 98% first-call resolution rate.”

The second bullet point is much stronger because it provides specific details about the project, the outcome, and the impact of your work. It also includes a quantifiable metric—98% first-call resolution rate—that demonstrates your value as an employee.

Identify and Include Relevant Keywords

When you apply for a remote customer service role, your resume is likely to go through an applicant tracking system (ATS). This system will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that keep popping up. Then, you can try to use those same terms in your resume. Here are some commonly used remote customer service keywords:

  • Technical Support
  • Customer Satisfaction
  • Customer Service
  • Troubleshooting
  • Sales
  • Telecommunications
  • Windows
  • Remote Access
  • Account Management
  • Active Directory
  • Customer Relationship Management (CRM)
  • Customer Support
  • Information Technology
  • Software as a Service (SaaS)
  • Networking
  • Windows 7
  • Windows 10
  • Operating Systems
  • IT Hardware Support
  • Enterprise Software
  • Microsoft Access
  • Teamwork
  • Social Media
  • Microsoft SQL Server
  • Communication
  • Time Management
  • Contact Centers
  • Social Media Marketing
  • Banking

Showcase Your Technical Skills

As a remote customer service representative, you will need to be proficient in the use of various customer service software programs and systems. These might include programs like Zendesk, Freshdesk, or Helpscout. Additionally, you will need to be familiar with the various types of customer service software that are available, such as live chat, email, and phone support.


Medicare Sales Agent Resume Example & Writing Guide

Back to Resume

Special Education Director Resume Example & Writing Guide