20 Rent The Runway Interview Questions and Answers

When it comes to interviewing for a job at Rent the Runway, you can expect to be asked questions that are specific to the company and the role you’re applying for.

Rent the Runway is all about providing women with access to designer apparel and accessories, so you can expect questions that will assess your knowledge of fashion and the rental industry. You’ll also be asked about your customer service skills and your ability to work in a fast-paced environment.

To help you prepare, we’ve compiled a list of sample Rent the Runway interview questions and answers.

Rent The Runway Interview Process

The interview process at Rent The Runway can vary depending on the position you are applying for. However, most positions will require at least two rounds of interviews, one of which is usually a phone screening. For some positions, like customer service representative or customer experience associate, you may also be asked to complete a written assessment or recorded video interview. Overall, the interview process is relatively quick and efficient, taking only a few weeks from start to finish.

1. When you think of Rent the Runway, what qualities come to mind?

This question is a great way to assess your knowledge of the company and its culture. When answering, it can be helpful to mention qualities that you share with Rent the Runway, such as creativity or innovation.

Example: “When I think of Rent the Runway, I think of an innovative company that’s always looking for new ways to improve their customer experience. For example, when I was working at my last job, we were tasked with finding new ways to increase sales by 10%. We came up with several ideas, but one idea in particular stood out to me. We decided to create a Rent the Runway discount code that would allow customers to save 20% on all orders. This ended up being a huge success, and our sales increased by 15%.”

2. Tell me about a time when you had an unhappy customer and how you handled it.

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would handle a situation where a client was unhappy with their order or the quality of the product they received. In your answer, try to emphasize your ability to solve problems and make customers happy.

Example: “I once had a customer who ordered a dress for an event but it arrived two days before the event. She called me in a panic because she didn’t have time to return the dress and get another one. I apologized profusely and offered her a discount on her next purchase. We agreed that she could keep the dress and wear it to the event. She was so relieved and said she would definitely shop at Rent the Runway again.”

3. What would your approach be in making sure our customers are satisfied with their experience?

This question is a great way to show your customer service skills and how you would help the company achieve its goals. When answering this question, it can be helpful to think about what makes you happy as a consumer and how that relates to Rent The Runway’s business model.

Example: “I believe in making sure customers are satisfied with their experience because I know that if they’re happy, then we’ll have more repeat customers. If I were working at Rent The Runway, I would make sure that all of my interactions with customers were positive and friendly. I would also do everything I could to ensure that the products our customers receive are exactly what they expect.”

4. Describe a time where you went above and beyond for one of your customers.

This question is a great way to show your potential employer that you are willing to go the extra mile for their company. When answering this question, it can be helpful to think of a time when you helped solve a customer’s problem or made them feel special.

Example: “When I worked at my previous job, we had a customer who was looking for a specific dress for her daughter’s wedding. She called our store and asked if we could order the dress in her size, but unfortunately, we didn’t have any dresses in her size. I offered to call other stores in the area to see if they had the dress in stock. After calling several stores, I found one that had the dress in her size. I ordered the dress and shipped it overnight so she would have plenty of time to get ready for the wedding.”

5. How do you feel about giving feedback and receiving feedback?

This question can help an interviewer determine how you feel about receiving constructive criticism and how you give it. This is important because your manager may need to provide feedback on occasion, and they want to know that you’ll be receptive to their input.

Example: “I think it’s important to receive feedback from my manager so I can improve my performance at work. In the past, when I’ve received feedback, I’ve always appreciated hearing what my coworkers or managers have to say. I take all of the feedback I receive seriously and use it as motivation to do better in my job.”

6. Do you have any experience working at a startup?

If you’re applying for a position at Rent the Runway, it’s likely that you have some experience working in a startup environment. This question is an opportunity to show your interviewer that you understand what it means to work at a startup and how you can contribute to their company.

Example: “I worked as a marketing intern at a startup last summer. The company was just starting out, so we had limited resources. I learned how to be resourceful with my time and money while still creating effective marketing campaigns. I think this skill will help me succeed at Rent the Runway.”

7. If you were hired as a software engineer, which languages or technologies would you like to work with?

This question is a great way to determine if the company you’re interviewing with uses specific software or languages. If they use one of the same technologies that you have experience with, it can be an indication that your skills will be valued and utilized in this role.

Example: “I would love to work with Python and Ruby on Rails. I’ve been working with these two languages for over five years now, so I’m very comfortable using them. I also enjoy JavaScript, which I used extensively when building my website.”

8. What interests you most about this internship position?

This question is a great way to show your interviewer that you have done some research on the company and its internship program. When answering this question, make sure to mention something specific about Rent The Runway’s mission or values.

Example: “I am most interested in working for an e-commerce company like Rent The Runway because I love helping customers find exactly what they are looking for online. In my last internship at a local boutique, I was able to help many women find the perfect dress for their special occasion. I think being part of a larger company would allow me to expand my customer service skills even more.”

9. Are you comfortable communicating with people via email, phone calls, text messages and social media?

This question is a great way to determine how comfortable you are with technology and communicating online. If the company uses email, phone calls or text messages as their primary form of communication, it’s important that you’re able to use these methods effectively.

Example: “I am very comfortable using all forms of communication. I have been working in retail for five years now, so I’ve become accustomed to answering customer questions via email, phone calls and text messages. I also enjoy social media because it allows me to connect with customers on a more personal level.”

10. Which shift are you available to work?

This question is a great way to determine if the company has multiple shifts and which one you would be working. It also gives you an idea of what your schedule might look like as an employee. When answering this question, it’s important to consider how many shifts the company offers and when they are available. If there are only two or three options, make sure you choose one that best fits your availability.

Example: “I am available for all shifts, however I prefer evening hours because I have school during the day. I know that some days may require me to work later than usual, but I’m happy to do so.”

11. Can you tell us about a time when you worked on a team that was struggling? What did you do to turn things around?

This question can help an interviewer understand how you handle challenges and work with others. Use your answer to highlight your communication skills, problem-solving abilities and teamwork skills.

Example: “In my last role as a marketing manager, I worked on a team of five people who were all responsible for different aspects of the company’s social media presence. One day, we realized that we had forgotten to post something important on our Instagram account. We all panicked because it was late in the evening and we didn’t have time to create new content.

I took charge of the situation and told everyone to relax. Then, I asked each person what they could contribute to the situation. One person suggested we use one of their old posts from another platform. Another person said she would write a short caption. The other two members of the team agreed to take photos using their phones. Together, we created a post within 10 minutes.”

12. Why is Rent the Runway so important to young women today?

This question is a great way to show your passion for the company and its mission. When answering, it can be helpful to mention how Rent the Runway has helped you in the past or how you would use the company’s services if hired.

Example: “Rent the Runway is so important because it allows women of all ages to feel confident and beautiful by wearing designer clothing without having to spend hundreds of dollars on an outfit they may only wear once. I have used Rent the Runway many times over the years, and each time I am able to find something that fits my style and budget.”

13. We want to create a fun and exciting environment for our employees. What kind of activities and events would you like to see at Rent the Runway?

This question helps the interviewer get a sense of your personality and how you would fit in with their team. It also allows them to see if there are any activities or events that you have already implemented at previous companies.

Example: “I think it’s important for employees to feel like they’re part of a community, so I’d love to see Rent the Runway host regular happy hours and other social gatherings. I’ve seen this done before by another company where we all got together once a month for drinks and snacks after work. It was a great way to connect with my coworkers outside of the office.”

14. What does success look like to you?

This question is a great way to learn more about the candidate’s goals and aspirations. It can also help you determine if they are a good fit for Rent The Runway, as it allows you to see what their expectations are of the position.

Example: “Success looks like being able to provide excellent customer service while maintaining an organized workspace. I want to be able to make customers feel valued and appreciated by helping them find the perfect item for any occasion. I also want to ensure that my coworkers have everything they need to do their jobs well.”

15. How would you describe yourself on social media?

Social media is an important part of the job, and it’s a good idea to show your interviewer that you’re aware of this. You can answer by describing how you use social media in a professional way.

Example: “I would describe myself as someone who is passionate about fashion and loves sharing my outfits with others on Instagram. I always make sure to tag Rent The Runway so people know where I got my clothes from. I also like to share inspirational quotes and photos of places I visit.”

16. What qualities make someone a good leader? A bad leader?

Interviewers may ask this question to learn more about your leadership skills and how you would apply them in a new role. When answering, think of the qualities that make a good leader and what makes a bad leader.

Example: “A good leader is someone who can motivate their team members while also being empathetic to their needs. A bad leader is someone who doesn’t listen to their employees or take their opinions into account when making decisions. I believe it’s important for leaders to be open-minded and willing to change their minds if they’re wrong.”

17. As an intern, what kinds of projects would you hope to work on?

This question can help the interviewer get a sense of your goals and ambitions. It’s important to show that you’re eager to learn, so it’s helpful to mention some specific skills or tasks you’d like to work on in this role.

Example: “I’m hoping to gain experience with customer service and social media marketing. I’ve been active on Instagram for years, and I think my knowledge of fashion trends would be an asset to Rent the Runway. I also have a background in customer service, so I hope to use those skills to help customers find the perfect dress.”

18. Do you have any plans to continue your education while working here?

This question is a great way to determine if the company you’re interviewing with supports continuing education. If they do, it’s likely that they offer tuition reimbursement or other educational benefits.

Example: “I’m currently enrolled in an online program for fashion design. I’ve always been interested in designing my own clothing and accessories, so this program seemed like a natural fit. Rent The Runway has such a unique business model, so I think working here would be a great opportunity to learn more about how to apply my knowledge of fashion to create new designs.”

19. Being a part of a fashion brand requires being creative and innovative. How would you use these skills if you were hired?

This question allows you to show the interviewer your creativity and how you would apply it to this role. You can use examples from previous jobs or talk about what inspires you in your life.

Example: “I’ve always been inspired by fashion, so I started my own blog where I share my style tips and outfit ideas. This helped me develop my personal style and learn more about different brands and designers. I also have a Pinterest account where I collect inspirational images for my outfits.”

20. How do you deal with stress?

Working in retail can be stressful, so employers ask this question to make sure you have the right personality for the job. They want someone who is friendly and outgoing but also organized and detail-oriented.

Example: “I find that I am most productive when I manage my stress levels well. To do this, I take a few deep breaths before starting work each day. I also try to get enough sleep every night and eat healthy meals regularly. When I’m feeling stressed at work, I step away from the register or counter to call a friend or family member. This helps me feel better and refocus on my tasks.”