25 Restaurant Cashier Interview Questions and Answers
Learn what skills and qualities interviewers are looking for from a restaurant cashier, what questions you can expect, and how you should go about answering them.
Learn what skills and qualities interviewers are looking for from a restaurant cashier, what questions you can expect, and how you should go about answering them.
Working as a restaurant cashier is a great way to start your career in the food service industry. As a cashier, you are the first person customers see when they walk into the restaurant, and you are the last person they talk to before leaving. This means you need to be able to provide great customer service and have a good understanding of the menu.
You will also be responsible for taking orders, handling money, and preparing food. This can be a lot of responsibility, but it is also a great way to learn the ropes of the food service industry.
If you are looking for a job as a restaurant cashier, you will likely have to go through a job interview. In this interview, you will be asked a variety of questions about your customer service skills, your knowledge of the menu, and your experience in the food service industry.
To help you prepare for your interview, we have put together a list of questions and answers that you may be asked.
Working as a cashier in a restaurant can be quite busy, especially during peak hours. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the ability to multitask. In your answer, explain how you feel about working in a high-pressure situation and what steps you take to stay organized and focused.
Example: “Absolutely! I have been working as a Restaurant Cashier for the past five years, and I am very comfortable in fast-paced environments. I understand that customer service is key in this role, and I’m able to stay calm and collected while dealing with multiple customers at once. I also have experience using various POS systems which allows me to quickly process payments and handle transactions efficiently. My ability to multi-task and prioritize tasks will help ensure that all customers are served promptly and accurately. Finally, my friendly demeanor and great communication skills make it easy for me to build relationships with both customers and colleagues.”
Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, think of a few strengths that relate to the job description or the restaurant’s mission statement.
Example: “As a restaurant cashier, I have many strengths that make me an excellent candidate for the position. Firstly, I am highly organized and efficient when it comes to handling money transactions. I am able to quickly process payments, provide accurate change, and balance my register at the end of each shift. Secondly, I possess strong customer service skills. I always greet customers with a friendly smile and take the time to answer any questions they may have. Finally, I am very knowledgeable about food safety regulations and procedures. This ensures that all orders are prepared correctly and in accordance with health standards.”
This question can help interviewers understand how you handle customer complaints and challenges. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.
Example: “If a customer is unhappy with their food or drink order, I would handle the situation by first apologizing for any inconvenience and then asking them what the issue is. I believe it’s important to listen carefully to customers and take their feedback seriously in order to provide excellent service. After understanding the problem, I would offer a solution that best meets their needs. This could be anything from offering a replacement dish or beverage, providing a discount on their next purchase, or even refunding their money if necessary. Finally, I would thank the customer for bringing the issue to my attention so that I can make sure all future orders are up to standard.”
Employers ask this question to learn more about your experience and skills. They want to know if you have any unique or interesting experiences that can help them understand what type of employee you are. When answering, think about the most important aspects of your previous job and how they relate to the position you’re applying for.
Example: “I have over five years of experience working in the food and beverage industry, primarily as a restaurant cashier. I have worked at several different restaurants, both large and small, and am familiar with all aspects of the job. My duties have included taking orders, processing payments, handling customer inquiries, and managing inventory.
I take pride in providing excellent customer service, and always strive to ensure that customers are satisfied with their experience. I’m also very organized and detail-oriented, which helps me keep track of orders and transactions quickly and accurately. In addition, I’m comfortable using various point-of-sale systems and can learn new ones quickly.”
This question can help interviewers understand how you manage your time and prioritize tasks. Use examples from previous work experiences to explain how you managed multiple tasks at once, which can show the interviewer that you have experience with multitasking.
Example: “I recently had a shift where I was responsible for managing the cash register, taking orders from customers, and helping out with restocking items. To ensure that all tasks were completed in a timely manner, I prioritized my tasks based on urgency.
For example, when customers came to the counter, I made sure to take their orders first before attending to other tasks. This allowed me to provide excellent customer service while also ensuring that the orders were taken care of quickly. After taking the orders, I then switched my focus to restocking items and managing the cash register. By doing this, I was able to complete all tasks within the allotted time frame.”
This question can help the interviewer understand how you might interact with customers and encourage them to try new dishes. Use your answer to highlight your customer service skills, communication abilities and ability to make recommendations.
Example: “I understand that customers may be hesitant to try something new, so I always take the time to explain the dish and its ingredients. I like to emphasize how it is prepared, as well as any unique flavors or textures they can expect. If a customer still isn’t sure, I’ll offer them a sample of the dish so they can get an idea of what it tastes like before committing to ordering it. I think this approach helps build trust with the customer and encourages them to try something new without feeling pressured.”
This question can help interviewers understand how you would handle a challenging situation at work. When answering, it can be helpful to mention that you would report the incident and provide evidence if possible.
Example: “If I noticed a coworker stealing money from the register, my first priority would be to ensure customer safety and satisfaction. I would immediately alert a manager or supervisor so that they could take appropriate action. Depending on the situation, I may also need to step in and handle the situation myself. For example, if the theft was occurring while customers were present, I would discreetly stop the transaction and call for assistance.
I understand the importance of maintaining an ethical workplace environment, which is why I would not hesitate to report any suspicious activity. My experience as a restaurant cashier has taught me how to remain calm and professional in difficult situations, so I am confident that I can handle this type of situation with integrity.”
This question can help interviewers determine your level of experience with handling credit card payments. If you have previous cashiering experience, discuss the steps involved in processing a credit card payment and how you ensure customers receive accurate receipts. If you don’t have any prior experience, explain what you would do if you were faced with this task at work.
Example: “I understand the process of processing credit card payments very well. I have worked as a restaurant cashier for over five years and during that time, I have become highly proficient in handling all types of payment methods.
I am familiar with the different types of credit cards and debit cards on the market today, including Visa, Mastercard, American Express, Discover, and more. I know how to accurately enter customer information into the point-of-sale system, verify the accuracy of the data entered, and process the transaction quickly and securely. I also understand the importance of following security protocols when it comes to accepting credit cards, such as verifying the customer’s identity and ensuring the card is not expired or stolen.
In addition, I stay up to date on any changes in the industry, such as new regulations or technology upgrades, so that I can provide customers with the best possible experience. I take pride in my ability to efficiently and accurately process credit card payments while providing excellent customer service.”
This question can help the interviewer determine your comfort level with using technology in a restaurant setting. If you have experience working with inventory management software, describe how it helped you complete your job duties more efficiently. If you don’t have any experience with this type of software, explain what other types of technology you’re comfortable using to perform your job duties.
Example: “Yes, I have experience working with inventory management software. During my previous job as a restaurant cashier, I was responsible for entering all of the daily sales into the system and ensuring that the inventory levels were accurate. This included tracking stock levels, ordering new items when necessary, and updating prices in the system. I also had to troubleshoot any issues that arose with the software, such as incorrect pricing or out-of-stock items. My familiarity with this type of software has allowed me to become an efficient and reliable cashier.”
This question is a great way to test your attention to detail and organizational skills. It also shows the interviewer how you prioritize tasks in a busy environment. Your answer should include steps that are easy to follow, such as cleaning utensils and plates before moving on to other tables.
Example: “When a table leaves, the first thing I do is take away any dishes that have been left behind. This includes plates, glasses, and cutlery. Once all of these items are removed, I will wipe down the surface with a damp cloth to remove any crumbs or spills. Then, I will check for any other debris on the floor around the table and sweep it up. Finally, I will set the table with fresh silverware, napkins, and condiments as needed.
I am an experienced restaurant cashier who takes pride in my work. I understand the importance of providing customers with a clean and comfortable dining experience, so I always make sure to leave each table spotless before seating the next customer.”
Interviewers ask this question to determine if you have the skills necessary to provide excellent customer service. They want to know that you can be friendly, helpful and attentive when interacting with customers. When answering this question, think about a time you provided great customer service. Explain what steps you took to ensure your customer had an enjoyable experience.
Example: “I would rate my customer service skills as excellent. I have been working in the restaurant industry for over five years, and during that time I have developed a strong understanding of how to provide exceptional customer service. I am friendly, patient, and always willing to go above and beyond to ensure customers are satisfied with their experience. I understand the importance of providing accurate orders quickly and efficiently, while still making sure each customer feels appreciated and valued. I also take pride in being able to handle difficult situations calmly and professionally. My goal is to make sure every customer leaves our restaurant feeling happy and satisfied.”
The interviewer may ask you this question to learn more about your experience with restaurant software and how it relates to the job. If you have previous experience working with a POS system, describe what you did in your role. If you don’t have any experience using a POS system, explain that you’re willing to learn.
Example: “I have extensive experience working with POS systems and other restaurant software. I have been a Restaurant Cashier for the past five years, and during that time I have become very familiar with various types of point-of-sale systems. I am comfortable using both touchscreen and traditional cash registers, as well as computerized ordering systems such as Aloha or Micros.
In addition to my experience with POS systems, I also have experience working with restaurant management software. I am familiar with programs like Toast and Square which are used to manage inventory, track sales, and generate reports. I understand how to use these programs to ensure accuracy in order processing and payment transactions.”
Employers ask this question to learn more about your experience and how you feel about the restaurant. They want someone who is passionate about their work, so they can help promote a positive customer experience. When answering this question, think of what makes this restaurant unique or special. Consider mentioning any specific menu items that you enjoy or anything else that stands out to you.
Example: “I believe I am a great fit for this restaurant because of my experience and qualifications. I have been working as a cashier in the restaurant industry for over five years, so I have a deep understanding of how to provide excellent customer service while efficiently managing transactions. My expertise in handling money quickly and accurately makes me an ideal candidate for this position.
In addition, I have a strong commitment to ensuring that customers receive the best possible dining experience. I understand the importance of providing friendly, courteous service and take pride in making sure every guest leaves satisfied. I also enjoy working with others and strive to create a positive atmosphere in the workplace.”
Employers ask this question to learn more about your experience as a restaurant cashier. They want to know if you have any unique skills or qualifications that make you stand out from other candidates. When answering this question, list the previous positions you’ve held and what you learned in each one.
Example: “I have held a number of restaurant cashier jobs over the past five years. Most recently, I was employed as a restaurant cashier at a popular chain restaurant for two years. During my time there, I gained valuable experience in customer service and money handling. My duties included taking orders, processing payments, counting out change, and providing excellent customer service.
Prior to that, I worked as a restaurant cashier at an independent diner for three years. This position gave me the opportunity to hone my skills in multitasking and problem solving. I had to be able to quickly process orders while also helping customers with any issues they may have had. I was also responsible for making sure all transactions were accurate and up-to-date.”
This question can help the interviewer determine what skills you value most in a cashier position. Use your answer to highlight any specific skills that you have and how they benefit you in this role.
Example: “I believe the most important skill for a restaurant cashier to have is excellent customer service. As a restaurant cashier, I understand that my role involves more than just processing payments; it also includes providing customers with an enjoyable experience. To do this effectively, I strive to be friendly and courteous while interacting with customers. I always take the time to listen to their needs and answer any questions they may have. Furthermore, I am able to handle difficult situations in a professional manner, ensuring that all customers leave feeling satisfied. Finally, I am highly organized and efficient when handling transactions, which helps ensure that each customer’s visit runs smoothly.”
Employers ask this question to see if you have a plan for your career growth. They want to know that you are ambitious and willing to take on more responsibilities as you gain experience in the role. When answering, think about what skills you would like to develop or how you would like to grow in your career. Consider mentioning any certifications you might be able to earn or other ways you can advance in your career.
Example: “As a restaurant cashier, I am always looking for ways to progress and improve my skills. I believe that with hard work and dedication, I can achieve great success in this role. I strive to be the best at what I do, so I’m constantly learning new techniques and staying up-to-date on industry trends. I also take advantage of any training opportunities available to me, such as classes or seminars related to customer service or cash handling. With each shift I work, I aim to provide excellent customer service and accurately process transactions. I understand that it takes time to learn and grow, but I’m confident that I will continue to make strides in my career as a restaurant cashier.”
This question is a test of your problem-solving skills and ability to prioritize tasks. Your answer should show that you can think quickly, make decisions and act on them.
Example: “When I’m faced with a line at the register and running low on food supplies, my first priority is to ensure that all customers are served in a timely manner. To do this, I would start by quickly assessing the situation and determining how many items each customer has in their order. This will help me determine which orders can be completed quickly so that I can move them through the line faster.
Once I have an understanding of the number of items per order, I’ll prioritize those orders that require fewer items and process them first. This way, I can get more customers through the line quicker while still providing excellent service.
At the same time, I’ll also assess what food supplies we have left and make sure that they are used efficiently. If there are any items that cannot be sold due to lack of supply, I will inform the customer as soon as possible and offer alternative options if available. Finally, I will communicate with the kitchen staff to let them know what needs to be restocked and when.”
An interviewer may ask this question to assess your customer service skills. They want to know how you react when a customer is upset and whether you can resolve the situation quickly. In your answer, explain what steps you took to calm the customer down and make them happy again.
Example: “I have had many experiences handling angry customers in my previous role as a Restaurant Cashier. One time, I was working the register when an elderly customer became very frustrated because they were having difficulty understanding how to use our new point-of-sale system.
I took the time to explain the process step-by-step and showed them how to properly enter their payment information. After that, I asked if there was anything else I could do to help make their experience better. This small gesture of kindness helped to calm the customer down and they eventually left with a smile on their face.”
This question is an opportunity to show your knowledge of the industry and how you can apply it in a cashier role. Your answer should include information about what makes a good restaurant cashier, including qualities like attention to detail, customer service skills and communication abilities.
Example: “As a restaurant cashier, I believe the most important thing to keep in mind is customer service. It’s my job to ensure that customers have an enjoyable and positive experience when they visit the restaurant. This means being friendly and welcoming, providing accurate information about menu items, taking orders quickly and accurately, and processing payments efficiently. In addition, it’s important to be aware of any special offers or discounts that may apply to customers so that they can take advantage of them. Finally, it’s essential to maintain a professional attitude at all times and handle difficult situations with tact and diplomacy. By keeping these things in mind, I am confident that I can provide excellent customer service as a restaurant cashier.”
This question can help interviewers assess your customer service skills and how you react to challenging situations. When answering this question, it can be helpful to describe a specific situation where you handled a similar situation well.
Example: “In my previous role as a restaurant cashier, I had a customer who ordered an expensive meal but refused to pay for it when they were done eating. At first, I was confused by their behavior, but then I realized that the customer thought they already paid for their meal because they used a gift card. I explained to them that they still needed to pay for their meal with cash or credit card before leaving. They apologized and paid for their meal.”
Example: “If a customer refuses to pay for their order, I would first remain calm and professional. I understand that situations like this can be difficult, so it is important to maintain a positive attitude.
I would then explain the situation to the customer in a polite manner and attempt to come to an understanding. If possible, I would offer them a discount or other incentive to encourage payment.
If the customer still refuses to pay, I would contact my manager or supervisor for assistance. They could help mediate the situation and provide additional options if necessary. Ultimately, I would do whatever was necessary to ensure the customer’s satisfaction while also protecting the interests of the restaurant.”
Employers ask this question to make sure you understand the importance of following regulations and how they can help keep customers safe. Before your interview, read through any health and safety regulations that apply to restaurants. Make a note of which ones you’re familiar with and explain why you know them.
Example: “Yes, I am very familiar with health and safety regulations related to restaurants. As a Restaurant Cashier, it is my responsibility to ensure that all food items are handled safely and properly stored. I have experience in following proper food handling procedures such as keeping hot foods at the correct temperature, washing hands before and after handling food, and using gloves when necessary. In addition, I understand the importance of maintaining cleanliness in the restaurant by regularly wiping down surfaces and disposing of garbage appropriately. Finally, I am aware of any local or state laws regarding restaurant operations and make sure to follow them accordingly.”
Busy periods are a regular part of working in the restaurant industry. Employers ask this question to make sure you have experience with handling high volumes of customers and orders. Use your answer to highlight your ability to multitask, prioritize tasks and manage time effectively.
Example: “I understand the importance of managing my workload during busy periods. I have experience working in a fast-paced restaurant environment, so I am familiar with how to prioritize tasks and stay organized when it gets hectic. My approach is to focus on one task at a time and complete it before moving onto the next. This ensures that no customers are waiting too long for their orders or payments to be processed. During peak times, I also make sure to communicate effectively with other staff members to ensure we are all on the same page and can work together to provide excellent service. Finally, I always take the initiative to ask if there is anything else I can do to help out.”
Cashiers often interact with customers who have complaints. Employers ask this question to make sure you know how to handle these situations and resolve them quickly. In your answer, explain what steps you would take to solve the customer’s problem. Show that you are empathetic and willing to help the customer in any way possible.
Example: “If a customer has a complaint, I would take the time to listen and understand their issue. I believe it is important to show empathy and be patient in order to resolve any issues that may arise. After listening to the customer’s complaint, I would assess the situation and determine the best course of action. Depending on the nature of the complaint, I could offer a refund or discount, provide an apology, or suggest another solution. Ultimately, my goal is to ensure the customer leaves satisfied with the resolution.
I have experience dealing with customer complaints and resolving them quickly and efficiently. My strong interpersonal skills help me build relationships with customers and make sure they are happy with the outcome. I am confident that I can handle any customer complaints professionally and effectively.”
Interviewers may ask this question to see if you have experience working with the specific payment system they use in their restaurant. If you don’t, it’s okay to say so and explain that you’re willing to learn. You can also mention any relevant skills or knowledge you do have.
Example: “Yes, I have extensive experience working with different types of payment systems. In my current role as a Restaurant Cashier, I am responsible for processing payments from customers using cash, debit/credit cards, and other forms of payment. I’m familiar with the various payment platforms that are available in the restaurant industry, such as Square, Clover, and PayPal.
I understand the importance of accuracy when it comes to handling customer payments, and I take great care to ensure that all transactions are processed correctly. I also make sure to keep up-to-date on any new payment technologies or methods that may be introduced. My attention to detail ensures that customers always receive accurate receipts and that their payments are properly recorded in the system.”
Interviewers ask this question to see how you handle stressful situations. They want to know that you can stay calm and focused when things get hectic at work. In your answer, explain a specific situation where you had to remain calm under pressure. Explain what actions helped you remain calm in the moment.
Example: “I was working as a restaurant cashier at my previous job and we had an unusually busy night. The line of customers seemed to never end, but I remained calm throughout the entire shift. I stayed focused on helping each customer quickly and efficiently while still providing excellent customer service. I kept up with the pace of orders and made sure that all transactions were accurate. Even when things got hectic, I was able to remain composed and professional. This experience taught me how important it is to stay organized and efficient in order to provide the best possible service to customers. I believe this makes me well-suited for the role of Restaurant Cashier here.”