25 Restaurant Hostess Interview Questions and Answers

A restaurant hostess is responsible for greeting guests and seating them in a timely manner. They also manage the wait list and may take drink orders. Hostesses need to have excellent customer service skills and be able to multi-task in a busy environment.

If you’re interviewing for a hostess position, you can expect to be asked questions about your customer service experience, your ability to work under pressure, and your knowledge of the restaurant’s menu. Review the following hostess interview questions and answers to help you prepare for your interview.

1. Are you comfortable greeting guests and helping them find their way around a restaurant?

Interviewers may ask this question to see if you have experience working as a hostess in a restaurant. They want to know that you are comfortable with the role and can perform it well. In your answer, try to show that you understand what is expected of you in this position. Explain how you would approach greeting guests and helping them find their way around a restaurant.

Example: “Absolutely! I have extensive experience as a restaurant hostess, and I’m confident in my ability to provide excellent customer service. I understand the importance of making guests feel welcome and comfortable when they enter a restaurant. I am very familiar with seating arrangements and can help guide guests to their tables quickly and efficiently. I also take pride in knowing the menu items so that I can answer any questions about them. Finally, I always strive to create an enjoyable atmosphere for all guests by being friendly and attentive.”

2. What are some of the most important qualities of a successful hostess?

Interviewers may ask this question to learn more about your hostessing skills and how you would apply them in their restaurant. When answering, think of the qualities that helped you succeed as a hostess in previous roles. Consider mentioning traits like communication, organization and problem-solving skills.

Example: “I believe that the most important qualities of a successful hostess are excellent customer service, multitasking abilities, and strong communication skills.

Customer service is key in any hospitality role. As a restaurant hostess, I understand that my job is to ensure guests have an enjoyable experience from start to finish. This means providing friendly and efficient service while greeting customers, seating them, taking orders, and answering questions.

Multitasking is also essential for a successful hostess. During busy shifts, it’s important to be able to juggle multiple tasks at once such as seating customers, taking orders, and keeping track of reservations. Being organized and having good time management skills can help me stay on top of all these tasks.

Lastly, strong communication skills are necessary for a successful hostess. It’s important to be able to communicate clearly with both customers and staff members in order to provide the best possible service. I am confident in my ability to effectively communicate with people from different backgrounds and cultures.”

3. How would you handle a situation where two guests arrive at the same time and want to sit at the only available table?

This question can help interviewers understand how you would handle a challenging situation in the workplace. In your answer, try to demonstrate that you are willing to take initiative and solve problems on your own.

Example: “I understand the importance of providing excellent customer service and ensuring that all guests have a pleasant dining experience. In the situation where two guests arrive at the same time and want to sit at the only available table, I would start by greeting both parties with a friendly smile and offering them drinks while they wait for the table to become available.

Next, I would explain the situation in an empathetic manner and apologize for any inconvenience caused. I would then ask if either party would be willing to wait for the next available table or if one of them would like to take another seat at the bar. If neither option is suitable, I would offer to split the group into two tables and provide complimentary appetizers as compensation.”

4. What is your process for checking guests in and seating them at their table?

The interviewer may ask you a question like this to understand how you use your interpersonal skills and attention to detail in the workplace. Your answer should include an example of how you would perform these tasks, as well as any specific steps you take when checking guests in or seating them at their table.

Example: “My process for checking guests in and seating them at their table begins with a warm welcome. I greet each guest with a smile and introduce myself, then ask if they have a reservation or are here to dine-in. If they do not have a reservation, I will check availability and let them know the wait time. Once I confirm their reservation or seat them, I provide menus and direct them to their table.

I take pride in making sure that all guests feel welcomed and comfortable during their visit. To ensure this, I always double check the table setup before seating the guests. This includes ensuring that the chairs are pulled out, the silverware is set up properly, and the menu is placed on the table.

Once I am confident that everything is ready, I escort the guests to their table and offer any additional assistance they may need. Finally, I thank them for choosing our restaurant and wish them an enjoyable experience.”

5. Provide an example of a time when you had to help a guest find something on the menu they wanted to order.

Interviewers ask this question to see how you can help customers make decisions. They want to know that you’re willing to go out of your way to help guests and that you have the knowledge necessary to answer their questions about menu items.

Example: “I have a lot of experience as a restaurant hostess and I am confident that I can help guests find what they are looking for. Recently, I had a guest who was having trouble deciding what to order from the menu. I took the time to talk with them about their preferences and dietary restrictions. After listening carefully, I suggested several items that would fit their needs. The guest was very pleased with my suggestions and ended up ordering one of the dishes I recommended. It was a great feeling knowing that I could provide such excellent customer service and help the guest find something on the menu that they wanted to order.”

6. If a guest is unhappy with their meal, how would you handle the situation?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and whether you have the ability to diffuse it or make things right for the guest. In your answer, try to highlight your problem-solving skills and emphasize that you are willing to do whatever is necessary to ensure the guest has an enjoyable experience.

Example: “If a guest is unhappy with their meal, I would first apologize for the inconvenience and ask them to explain what was wrong. It’s important to listen carefully and take notes so that I can accurately report back to the kitchen staff. Once I understand the issue, I would offer to have the dish remade or replaced with something else on the menu. If the guest still isn’t satisfied, I would offer to remove the item from their bill and provide a complimentary dessert or drink as an apology. Finally, I would thank the guest for bringing the issue to my attention and ensure they had a pleasant experience overall.

My goal in any situation like this is to make sure the guest leaves feeling happy and appreciated. I believe that excellent customer service is key to running a successful restaurant, and I am confident that I possess the skills necessary to handle these types of situations professionally and efficiently.”

7. What would you do if you noticed a table hadn’t been touched for a long period of time?

This question can help interviewers understand how you handle customer service issues. In your answer, explain what steps you would take to ensure the customers are happy and that they receive their food in a timely manner.

Example: “If I noticed a table hadn’t been touched for a long period of time, my first step would be to check with the wait staff and kitchen staff to ensure that an order had not already been taken. If it was determined that no order had been placed, I would then approach the table in a polite manner and ask if they needed any assistance. Depending on their response, I could either take their order or suggest other options such as take-out or delivery.

I understand the importance of providing excellent customer service, so I would also make sure to follow up with the guests after taking their order to ensure that everything is going smoothly. This includes checking back periodically throughout their meal to see if they need anything else. Finally, I would thank them for their patronage before they leave and wish them a pleasant day.”

8. How well do you pay attention to detail?

Attention to detail is an important skill for a restaurant hostess. You need to be able to notice small details like customers who are waiting and seat them accordingly. Employers ask this question to make sure you have the ability to pay attention to these types of things. In your answer, explain that you have strong attention to detail skills. Explain how you use those skills in your daily work.

Example: “I am an extremely detail-oriented person. I take pride in my work and strive to ensure that every task is completed with precision. As a restaurant hostess, I understand the importance of paying attention to small details. I make sure to double check reservations, seating arrangements, and customer orders to ensure accuracy. I also pay close attention to customer service standards, making sure that guests are treated with respect and receive prompt service. My goal is always to provide a pleasant dining experience for each guest. In addition, I’m familiar with health codes and food safety regulations, so I can guarantee that all customers will be served safely and hygienically.”

9. Do you have any experience taking food and drink orders from guests?

This question can help interviewers understand your experience with taking orders and communicating them to the kitchen staff. If you have previous experience, share a specific example of how you handled it. If you don’t have any experience, explain what you would do if faced with this situation.

Example: “Yes, I have extensive experience taking food and drink orders from guests. During my previous position as a Restaurant Hostess, I was responsible for greeting customers, seating them at their tables, and taking their orders. I worked closely with the waitstaff to ensure that all orders were accurate and delivered in a timely manner. I also had the opportunity to work with the bar staff to take drinks orders and recommend pairings with menu items. My knowledge of the menu and ability to provide excellent customer service enabled me to quickly build rapport with our guests and create an enjoyable dining experience.”

10. When hosting a large event, how do you make sure you’re able to remember everyone’s name?

Hosting a large event can be challenging, especially if you’re working with a large group of people. Employers ask this question to make sure that you have the skills necessary to host an event and ensure everyone has a positive experience. In your answer, explain how you plan ahead for these types of events so you don’t forget anyone.

Example: “When hosting a large event, I understand the importance of making sure everyone feels welcomed and remembered. To ensure that I remember everyone’s name, I use several strategies. First, I make it a point to introduce myself to each guest as they arrive. This helps me learn their names quickly and also allows them to put a face to my name. Secondly, I take notes during conversations with guests so I can refer back to them if needed. Finally, I always keep a list of all the guests’ names in front of me throughout the event. This way, I am able to look up any unfamiliar names or double-check spellings when necessary.”

11. We want to create a welcoming environment for all of our guests. How would you use your personality to accomplish this?

The interviewer is looking for a specific answer that shows your personality and how you would interact with customers. Show the interviewer that you can be friendly, helpful and welcoming to all guests.

Example: “I believe my personality is an important asset when it comes to creating a welcoming environment for guests. I’m naturally outgoing and friendly, so I can easily make conversation with guests as they arrive. My enthusiasm and positive attitude will help put them at ease and create a warm atmosphere. I also have excellent customer service skills, which are essential in making sure all of our guests feel welcome and comfortable.

I understand the importance of providing attentive service that meets each guest’s individual needs. I take pride in being able to anticipate what guests need before they even ask, such as offering assistance with seating or suggesting menu items. I’m confident that I can use my personality to ensure that every guest has a pleasant experience while dining in our restaurant.”

12. Describe your process for cleaning and organizing tables after guests leave.

This question can help interviewers understand how you approach a task that may be part of your daily responsibilities. Your answer should include the steps you take to complete this task and any specific tools or processes you use to make it more efficient.

Example: “My process for cleaning and organizing tables after guests leave is thorough and efficient. I start by clearing away all the dishes, silverware, and glasses that have been left behind. Then, I wipe down the table with a damp cloth to remove any crumbs or spills. After that, I check the chairs for any stains or dirt and clean them as needed. Finally, I reset the table with fresh napkins, condiments, and place settings. This ensures that the next group of guests will have a pleasant dining experience.

I take pride in my attention to detail when it comes to cleaning and organizing tables. I understand how important it is to create a welcoming environment for diners and strive to make sure each table looks its best.”

13. What makes you stand out from other candidates for this position?

Employers ask this question to learn more about your qualifications and how you can contribute to their team. When answering this question, it can be helpful to highlight a skill or experience that makes you unique from other candidates. You may also want to mention any skills you have that will help you succeed in the role.

Example: “I believe my experience as a Restaurant Hostess makes me stand out from other candidates. I have been working in the restaurant industry for over five years and understand the importance of providing excellent customer service. My ability to remain calm under pressure, multitask efficiently, and think on my feet are all qualities that make me an ideal candidate for this position.

In addition to my experience, I am also very organized and detail-oriented. I take pride in ensuring that guests feel welcomed and taken care of by being attentive to their needs. I’m always willing to go above and beyond to ensure that customers leave happy and satisfied with their experience.”

14. Which restaurant hostesses do you admire and why?

Interviewers ask this question to see if you have a role model in the industry. They want to know that you are passionate about your career and eager to learn from others who have succeeded. When answering, think of someone who has similar qualities as you but is more experienced or successful than you. Explain what it is about their work ethic or personality that inspires you.

Example: “I admire restaurant hostesses who are able to provide a warm and welcoming experience for guests. I believe that the first impression of a restaurant is incredibly important, so having an experienced and friendly hostess can make all the difference in creating a positive atmosphere.

I also appreciate hostesses who have excellent organizational skills. Being able to quickly assess the needs of each guest and efficiently seat them at the right table is essential for providing great customer service. I strive to be organized and efficient in my work, and I understand how critical it is for a successful restaurant.”

15. What do you think is the most important thing a restaurant hostess can do to ensure guests have a positive experience?

This question can help interviewers understand what you value in a restaurant hostess and how you would approach the job. Your answer should include your personal values, such as customer service skills or communication abilities, that you think are important for this role.

Example: “I believe that the most important thing a restaurant hostess can do to ensure guests have a positive experience is to provide excellent customer service. This means being friendly and welcoming, anticipating guest needs, and going above and beyond to make sure they feel comfortable and taken care of.

It’s also essential to be organized and efficient when seating guests and managing reservations. I understand the importance of making sure all guests are seated in a timely manner and that their requests are met as quickly as possible. I’m confident in my ability to manage multiple tables at once while still providing each guest with individualized attention.”

16. How often do you think you should clean your uniform?

This question can help an employer determine how often you wash your uniform and whether you do it on your own or need to be reminded. It can also show them if you are aware of the importance of keeping a clean appearance while working in food service. In your answer, try to explain that you understand the importance of maintaining a professional look at work and that you would take care of cleaning your uniform as needed.

Example: “I believe that a restaurant hostess should always maintain a clean and professional appearance. To ensure this, I think it is important to clean my uniform at least once a week. This will help keep me looking sharp and presentable while on the job. Furthermore, if there are any spills or stains on my uniform during the workday, I would take the initiative to immediately address them so as not to bring down the overall look of the restaurant. Finally, I understand the importance of following health codes and regulations when it comes to uniforms, and I am willing to adhere to all guidelines set forth by the restaurant.”

17. There is a large crowd waiting to be seated. How do you handle the situation?

This question is an opportunity to show your problem-solving skills and ability to prioritize tasks. Your answer should include a step-by-step process of how you would handle the situation, including what steps you would take before it occurs and what actions you would take during or after the incident.

Example: “When there is a large crowd waiting to be seated, I approach the situation with poise and professionalism. First, I would greet each guest with a warm welcome and thank them for their patience. Then, I would take time to assess the situation and determine how best to seat the guests in an efficient manner while keeping everyone happy. I would also communicate clearly with my team members to ensure that all tables are ready and available for seating. Finally, I would prioritize seating families or larger groups first so that no one feels left out. My goal is always to make sure that every guest has a positive experience from start to finish.”

18. Are you comfortable working in a fast-paced environment?

Working as a hostess in a restaurant can be quite busy. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the ability to multitask. In your answer, explain how you feel about working in a high-pressure situation. Share an example of a time when you were able to work well under pressure.

Example: “Absolutely! I have extensive experience working in a fast-paced environment. In my previous job, I was responsible for managing the restaurant floor and seating guests quickly and efficiently. I am comfortable multitasking and staying organized while handling multiple tasks at once. I am also very good at problem solving and adapting to changes quickly. I understand that in a busy restaurant, things can change quickly and I am always prepared to adjust accordingly.”

19. How do you ensure guests feel safe and secure during their visit?

The interviewer may ask this question to assess your customer service skills and how you can help customers feel comfortable in the restaurant. Use examples from previous experiences where you helped guests feel safe or secure, such as helping them find a table or ensuring they had enough time to order before their food arrived.

Example: “I understand the importance of making sure guests feel safe and secure during their visit. I always greet each guest with a warm smile and friendly demeanor, which helps to create an inviting atmosphere. I also ensure that all safety protocols are followed, such as proper sanitation and social distancing measures. I take extra care to make sure that all tables are properly spaced out and that any necessary protective equipment is available for guests who request it. Finally, I am always willing to answer questions or address any concerns that guests may have about their safety while dining in our restaurant.”

20. Describe a time when you had to deal with an angry customer.

Hostesses often have to deal with customers who are upset about something. Employers ask this question to make sure you know how to handle these situations and keep them from escalating. In your answer, explain what steps you take to calm the customer down and diffuse their anger.

Example: “I have had to deal with angry customers on multiple occasions as a Restaurant Hostess. One time in particular, I was working the evening shift and there was a customer who was very unhappy with their meal. They were extremely vocal about it and began raising their voice at me.

In this situation, I stayed calm and professional throughout the interaction. I apologized for the inconvenience and asked them what I could do to make things right. After listening to their concerns, I offered them a complimentary dessert or drink of their choice. The customer accepted my offer and ended up leaving the restaurant happy.

This experience taught me the importance of staying composed when dealing with difficult customers. It also showed me that sometimes all it takes is an apology and a small gesture to turn an unpleasant situation into a positive one.”

21. What is your experience with using POS systems?

The interviewer may ask this question to learn about your experience using point-of-sale systems, which are computerized cash registers that track sales and inventory. If you have previous experience with POS systems, describe how you used them in your role as a hostess. If you don’t have any experience with POS systems, explain what other types of technology you use regularly.

Example: “I have extensive experience with using POS systems in my previous roles as a restaurant hostess. I am familiar with the different types of POS systems and their features, such as inventory management, customer tracking, sales reports, and more. I understand how to enter orders into the system quickly and accurately, process payments, and troubleshoot any issues that may arise. I also have experience training other staff members on how to use the POS system.”

22. We want our restaurant to be the best it can be, what ideas do you have for improving guest experiences?

This question is a great way to see how you can contribute ideas and suggestions for improving the restaurant. When answering this question, it’s important to show that you’re willing to help improve processes or implement new ones.

Example: “I believe that the key to providing a great guest experience is making sure that each customer feels welcomed and taken care of. I have several ideas for improving guest experiences at your restaurant.

Firstly, I think it’s important to provide excellent customer service from the moment guests walk in the door. This means having a friendly and knowledgeable hostess who can greet customers with a smile and answer any questions they may have. It also means being attentive to customers’ needs throughout their dining experience.

Secondly, I think it’s important to make sure that all staff members are well-trained and knowledgeable about the menu items so that they can provide accurate information to customers. Finally, I believe that offering special promotions or discounts can be an effective way to encourage repeat visits and create loyalty among customers.”

23. How would you handle a situation where there are no tables available for a new party of guests?

As a hostess, you may occasionally encounter situations where there are no tables available for new guests. Employers ask this question to make sure that you have the ability to think on your feet and come up with creative solutions when needed. In your answer, try to show that you can be flexible and adaptable in stressful situations.

Example: “If there are no tables available for a new party of guests, I would first apologize to the guests and explain that we are currently at capacity. I would then offer them an alternative solution such as offering to put their name on a waitlist or suggesting another restaurant nearby with availability.

I understand how frustrating it can be when you’re looking forward to dining out and not being able to get a table right away. That’s why I always strive to make sure all my guests feel welcome and taken care of. To ensure this, I would take down their contact information so that I could call them once a table becomes available. This way, they don’t have to stay in the restaurant waiting and can go about their day until I reach out.”

24. Are you familiar with any health and safety regulations related to restaurant hosting?

Interviewers may ask this question to see if you have experience with the regulations in their state. If they haven’t mentioned which regulations apply, it’s a good idea to do some research before your interview so that you can answer honestly and intelligently.

Example: “Yes, I am familiar with health and safety regulations related to restaurant hosting. In my previous role as a Restaurant Hostess, I was responsible for ensuring that the dining area was kept clean and free of any hazards. This included regularly checking tables and chairs for stability, making sure floors were clear of debris, and ensuring all fire exits were unobstructed. I also made sure that food items were stored safely and at the correct temperature in order to prevent contamination. Finally, I was trained on how to properly handle customer complaints and disputes in a professional manner.”

25. Can you provide an example of how you handled a difficult customer complaint?

Interviewers may ask this question to assess your problem-solving skills and ability to handle customer complaints. Use examples from previous experience where you were able to resolve a complaint in a positive way that satisfied the customer while maintaining good relationships with them.

Example: “Yes, I have had to handle difficult customer complaints before. One example was when a customer complained that their food order was incorrect and they were not happy with the quality of the meal.

I immediately apologized for the inconvenience and took responsibility for the mistake. I then offered them a complimentary beverage or dessert as compensation for the issue. The customer accepted my offer and seemed satisfied with the resolution.

Afterwards, I discussed the situation with the kitchen staff to ensure that it wouldn’t happen again in the future. I also followed up with the customer to make sure that they were still happy with the outcome. This experience taught me the importance of being proactive and taking ownership of any mistakes that may occur.”