Career Development

What Does a Restaurant Manager Do?

Find out what a restaurant manager does, how to get this job, and what it takes to succeed as a restaurant manager.

Restaurant managers are responsible for overseeing all aspects of their establishment’s operation. They ensure that everything is running smoothly behind the scenes, from staffing to inventory to customer service.

They may also be involved in marketing and sales efforts, developing strategies to attract new customers and increase revenue.

Restaurant Manager Job Duties

A restaurant manager typically has a wide range of responsibilities, which can include:

  • Hiring and training new employees, including providing on-the-job training to new hires
  • Ensuring that the restaurant is staffed with competent employees who are trained in food safety procedures
  • Evaluating employee performance, addressing problems, and planning for staff development needs
  • Setting the prices of menu items and overseeing the accounting of cash receipts from guests to ensure that revenues meet targets
  • Monitoring customer satisfaction through surveys or other means to identify problems with service or food quality
  • Working with the catering director to coordinate large events such as weddings or business meetings
  • Maintaining a safe work environment by enforcing company policies on employee conduct and safety procedures
  • Ensuring that all food preparation meets health codes and other regulations
  • Determining staffing needs based on projected demand for services and hiring and training new staff members as needed

Restaurant Manager Salary & Outlook

Restaurant managers’ salaries vary depending on their level of education, years of experience, and the size and location of the restaurant. They may also earn additional compensation in the form of bonuses and commissions.

  • Median Annual Salary: $52,500 ($25.24/hour)
  • Top 10% Annual Salary: $70,500 ($33.89/hour)

The employment of restaurant managers is expected to grow at an average rate over the next decade.

Employment growth will be driven by the continued expansion and popularity of full-service restaurants, such as casual dining establishments and fine-dining restaurants. As more people eat out, demand for restaurant managers will increase.

Restaurant Manager Job Requirements

Restaurant managers typically need to have the following qualifications:

Education: A high school diploma or GED is often a minimum requirement to become a restaurant manager. However, some restaurants may prefer or even require a college degree. A degree in hospitality or business is useful for aspiring restaurant managers. These degrees typically take four years to complete and include courses in management, accounting, business, economics, hospitality and marketing.

Training & Experience: Restaurant managers typically receive on-the-job training in the form of an apprenticeship or entry-level management position. Working in a restaurant as a server or cook can provide valuable experience for a future restaurant manager. Working in a managerial position in another industry can also provide valuable experience.

Certifications & Licenses: Some cities or states require restaurant managers to obtain a food handler’s permit. The permit shows that the manager has completed an industry-specific course in safe food handling practices.

Restaurant Manager Skills

Restaurant managers need the following skills in order to be successful:

Leadership: A restaurant manager is a leader who oversees the day-to-day operations of a restaurant. As a restaurant manager, you are responsible for ensuring that your restaurant runs smoothly and that your team is performing to its full potential.

Communication: Communication is the act of conveying information to others. As a restaurant manager, you must be able to communicate effectively with your staff, customers and other members of the restaurant’s management team. You should be able to clearly explain tasks, answer questions and provide feedback to your employees.

Organization: Organization is a crucial skill for a restaurant manager to have. You should be able to plan and execute daily, weekly and monthly tasks and goals. You should also be able to delegate tasks to your staff and ensure that they are completing their duties.

Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a restaurant manager, you are the face of the business and your customer service skills can help you build a positive reputation for your restaurant.

Problem-solving: As a restaurant manager, you are responsible for ensuring that your restaurant runs smoothly. This includes anticipating and solving problems before they arise. A potential employer may be interested to know how you approach challenges and what strategies you use to find solutions.

Restaurant Manager Work Environment

Restaurant managers typically work long hours, including evenings and weekends. They often work more than 40 hours per week. Many restaurant managers are on call 24 hours a day. They may work in shifts, which can include early mornings, late nights, and weekends. Some restaurant managers work in an office during regular business hours. Others may spend most of their time on their feet in the restaurant, supervising staff and dealing with customers. The work can be stressful, and restaurant managers must be able to handle customer complaints and problems with staff. They also must be able to work under pressure and meet deadlines.

Restaurant Manager Trends

Here are three trends influencing how restaurant managers work. Restaurant managers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

Restaurant Trends Are Shifting

The restaurant industry is changing rapidly, and this is having a major impact on the role of the restaurant manager.

As more and more people eat out, restaurants are shifting towards a more customer-centric model. This means that restaurant managers need to be able to understand what their customers want and how to give it to them. They also need to be able to manage staff effectively and create a positive work environment.

More Focus on Healthier Options

As the health craze continues to grow, restaurants are beginning to focus more on healthier options. This trend is being driven by consumers who are looking for ways to eat healthier without sacrificing taste or convenience.

Restaurant managers can capitalize on this trend by offering menu items that are both healthy and delicious. This may include adding new dishes to the menu or revamping existing ones. In addition, restaurant managers can focus on creating a culture of health within their restaurant by promoting healthy habits among employees and encouraging them to participate in wellness programs.

A Desire for More Personalization

Customers are increasingly looking for more personalization in their dining experiences. This means that they want restaurants to provide them with unique and customized menus that reflect their tastes and preferences.

To meet this demand, restaurant managers will need to develop skills in menu development and culinary creativity. They will also need to be able to communicate with customers and understand what they are looking for.

How to Become a Restaurant Manager

A career as a restaurant manager can be rewarding in many ways. It offers the opportunity to work with people, lead a team, and create an amazing customer experience. But it’s also important to consider the downsides of this career path before you jump in.

As a restaurant manager, you’ll be responsible for overseeing all aspects of the business. This means you’ll need to have a strong understanding of food service operations, including menu planning, staffing, and cost control. You’ll also need to be able to manage relationships with suppliers, handle customer complaints, and deal with difficult situations when they arise.

If you want to become a successful restaurant manager, it’s important to develop your skills in these areas. Take courses in foodservice management, hospitality management, and customer service. Attend industry events and networking opportunities to build your network. And find ways to test out new ideas and improve processes within your restaurant.

Advancement Prospects

The best way to advance in the restaurant industry is to get experience. Start out as a server or a bartender and work your way up. Many restaurant managers start out as entry-level employees and work their way up through the ranks. Another good way to advance is to get a degree in hospitality or business. This will give you the skills and knowledge you need to be a successful restaurant manager. There are also many online courses and certification programs that can help you advance in your career.

Restaurant Manager Job Description Example

At [CompanyX], we believe that the dining experience should be a memorable one. We are looking for a restaurant manager who shares this belief and is passionate about providing outstanding service. The ideal candidate will have experience managing a high-volume restaurant, bar, or similar establishment. They will be responsible for overseeing day-to-day operations, including but not limited to, staffing, scheduling, inventory, and budgeting. Additionally, they will be expected to maintain the highest standards of food quality and safety. The successful candidate will be a strong leader with excellent communication and interpersonal skills.

Duties & Responsibilities

  • Ensure that all guests receive outstanding customer service by providing a friendly, attentive, and responsive environment
  • Supervise day-to-day operations of the restaurant, including but not limited to opening and closing procedures, managing shifts, and handling customer complaints or concerns
  • Train new employees in food safety, sanitation, and customer service policies and procedures
  • Schedule employee shifts and ensure adequate staffing levels are maintained at all times
  • Monitor inventory levels and order supplies as needed to maintain optimal stock levels
  • Prepare weekly schedules and work with the kitchen staff to ensure smooth operation of the restaurant
  • Review sales reports and take necessary action to improve profitability
  • Develop marketing initiatives to increase business and drive sales
  • Maintain high standards of cleanliness and safety throughout the restaurant
  • Investigate and resolve complaints regarding food quality or service
  • Meet with vendors to negotiate prices and contracts for supplies
  • Perform monthly audits of the restaurant’s financial statements

Required Skills and Qualifications

  • Proven experience as a restaurant manager or similar role
  • Excellent customer service skills
  • Strong leadership, motivational, and people skills
  • Outstanding communication and interpersonal abilities
  • Up-to-date with food trends and optimized kitchen processes
  • Ability to work under pressure in a fast-paced environment
  • Flexibility to work various shifts, including nights and weekends

Preferred Skills and Qualifications

  • Bachelor’s degree in business administration or related field
  • ServSafe certification
  • Previous experience managing a high-volume restaurant
  • Proficient in Restaurant Management software programs
  • Thorough knowledge of MS Office and Google Docs

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