What Does a Restaurant Supervisor Do?

Restaurant supervisors are in charge of overseeing the day-to-day operations of their restaurant. They ensure that all staff members are performing their duties properly and that guests are having a positive experience while dining at their establishment.

Supervisors may also be responsible for hiring new employees, training current staff on new procedures or policies, and ensuring that everyone is working together as a cohesive team to provide quality service to customers.

Restaurant Supervisor Job Duties

A restaurant supervisor typically has a wide range of responsibilities, which can include:

• Monitoring employee attendance and resolving scheduling conflicts
• Ensuring that food safety standards are followed during preparation, cooking, and storage of food items
• Managing the overall operations of a restaurant location, including supervising employees and ensuring customer satisfaction
• Conducting weekly staff meetings to discuss upcoming events, specials, and other pertinent topics
• Developing and implementing marketing strategies for the restaurant chain to increase awareness and drive customer traffic
• Managing the front-of-house staff by setting work schedules, training new employees, addressing customer complaints, and resolving conflicts between employees
• Overseeing the kitchen staff by monitoring food quality, ordering supplies, and ensuring that the staff follows safety procedures
• Ensuring that all food is prepared according to company standards, including taste tests and presentation checks
• Ensuring that all federal, state, and local health codes are met, including conducting regular inspections of the facility and interviewing employees about potential hazards

Restaurant Supervisor Salary & Outlook

Restaurant supervisor salaries vary depending on their level of education, years of experience, and the size and location of the restaurant. They may also earn additional compensation in the form of tips.

• Median Annual Salary: $53,500 ($25.72/hour)
• Top 10% Annual Salary: $60,500 ($29.09/hour)

The employment of restaurant supervisors is expected to grow faster than average over the next decade.

Employment growth will be driven by the continued expansion and popularity of restaurants, particularly fast-casual establishments. As more people eat at restaurants, demand for restaurant supervisors will increase.

Related: Restaurant Supervisor Interview Questions and Answers

Restaurant Supervisor Job Requirements

Restaurant supervisors typically need to have the following qualifications:

Education: A high school diploma or GED certificate is often a minimum requirement for entry-level restaurant supervisor positions. Some employers may prefer an associate’s or bachelor’s degree in hospitality or a related field.

Training & Experience: Restaurant supervisors typically receive on-the-job training. This training may include shadowing other restaurant supervisors or managers, learning restaurant operations and procedures and working with other staff members. Training may last for a few weeks or months, depending on the size of the restaurant and the complexity of the position.

Certifications & Licenses: Some states require restaurant supervisors to obtain a food handler’s permit. The process varies by location, so you should research the requirements for your area.

Restaurant Supervisor Skills

Restaurant supervisors need the following skills in order to be successful:

Communication: Communication is the act of conveying information to others. As a restaurant supervisor, you may be required to communicate with employees, customers and managers. Effective communication can help you to lead a team, resolve conflicts and provide excellent customer service.

Leadership: A restaurant supervisor is a manager who oversees the daily operations of a restaurant. As a restaurant supervisor, you are responsible for ensuring that all restaurant employees complete their duties and responsibilities. This includes assigning tasks, monitoring employee performance and providing feedback.

Teamwork: A restaurant supervisor is a team leader, so it’s important for them to be able to work with others. A restaurant supervisor’s ability to work with their team members to solve problems and complete tasks is an important skill to have.

Time management: As a restaurant supervisor, you may be responsible for overseeing multiple shifts at once. This means you may need to switch between different tasks and employees throughout the day. Having strong time management skills can help you stay on task and ensure you complete all of your duties.

Problem-solving: As a restaurant supervisor, you may be required to solve problems and address issues that arise during the course of your work. For example, if a customer is dissatisfied with their meal, you may be required to resolve the issue and ensure the customer is satisfied. Demonstrating your ability to solve problems can help you advance in your career.

Restaurant Supervisor Work Environment

Restaurant supervisors typically work in restaurants, hotels, or other food service establishments. They typically work full time, and some may work more than 40 hours per week. They may work early morning, evening, weekend, and holiday shifts. Some restaurant supervisors may travel to different locations to oversee the operations of multiple restaurants. Restaurant supervisors typically work in a fast-paced environment and may be required to stand for long periods of time. They may also be exposed to hot and cold temperatures, noise, and fumes from cooking equipment.

Restaurant Supervisor Trends

Here are three trends influencing how restaurant supervisors work. Restaurant supervisors will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

More Focus on Customer Experience

As the restaurant industry becomes more competitive, restaurants are placing a greater emphasis on customer experience. This means that restaurant supervisors will need to focus on creating a positive atmosphere for customers and ensuring that they have a good time while they are dining at the restaurant.

In order to create a positive customer experience, restaurant supervisors will need to be well-versed in hospitality skills such as customer service, menu knowledge, and table setting. They will also need to be able to manage staff effectively and ensure that the restaurant is running smoothly.

The Growth of Fast Casual Restaurants

The growth of fast casual restaurants is a trend that is quickly gaining popularity among diners. This is because fast casual restaurants offer many of the same benefits as traditional sit-down restaurants, but with a faster and more affordable dining experience.

As more and more people choose to eat at fast casual restaurants, restaurant supervisors will need to learn how to run a efficient and productive kitchen. They will also need to be familiar with the latest trends in food and beverage in order to keep up with the ever-changing demands of diners.

More Attention Paid to Employee Engagement

As businesses become more competitive, they are increasingly turning to employee engagement as a way to improve productivity and profitability. This has led to an increased focus on employee satisfaction in the workplace, which is where restaurant supervisors come in.

Restaurant supervisors can play a key role in employee engagement by providing a positive work environment and by making sure that employees feel appreciated and valued. In addition, they can also help to develop and implement programs that promote employee happiness and satisfaction.

How to Become a Restaurant Supervisor

A career as a restaurant supervisor can be rewarding in many ways. It offers the chance to work with people, manage a team, and lead change. You’ll also have the opportunity to learn about food and wine, which is always a plus.

To become a successful restaurant supervisor, you need to be able to handle a lot of responsibility. You’ll need to be able to make decisions on your own, stay calm under pressure, and keep things running smoothly. You should also be able to work well with others and be able to communicate effectively.

Advancement Prospects

The best way to advance your career as a restaurant supervisor is to gain experience. Start by working your way up the ladder in a single restaurant. Once you have a good understanding of the day-to-day operations of a restaurant, you can start applying for management positions. If you have a passion for the industry, you can also advance your career by getting a degree in hospitality management. With a degree, you will be qualified for higher-level management positions and may even be able to open your own restaurant.

Restaurant Supervisor Job Description Example

Are you a born leader with a passion for the food service industry? Do you have what it takes to motivate and inspire a team to provide outstanding service? If so, we’d like to hear from you!

We’re looking for an experienced restaurant supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of the restaurant, including but not limited to, supervising staff, handling customer complaints, ensuring quality control, and maintaining inventory levels. The ideal candidate will have previous experience working in a fast-paced restaurant environment and be able to effectively manage a team. If you have a positive attitude, strong work ethic, and are committed to providing excellent customer service, we want you on our team!

Duties & Responsibilities

• Maintain a clean, safe, and organized work environment at all times
• Adhere to company food safety and sanitation guidelines
• Train new employees in proper food handling, safety procedures, and company policies
• Schedule and supervise employee shifts, ensuring adequate coverage for business needs
• Monitor inventory levels and order supplies as needed
• Prepare weekly staff schedules and submit to management for approval
• Handle customer complaints and concerns in a professional and timely manner
• Ensure that all customers receive prompt and courteous service
• Assist in the development and implementation of marketing and promotional campaigns
• Monitor sales and revenue reports on a daily basis, making adjustments to staffing and operations as needed
• Participate in monthly inventory counts
• Perform regular maintenance checks on restaurant equipment and report any issues to management

Required Skills and Qualifications

• High school diploma or equivalent
• Proven experience as a restaurant supervisor or similar role
• Excellent people skills with a customer-oriented approach
• Ability to lead and motivate team members
• Good organizational and time management skills
• Outstanding communication and interpersonal abilities
• Problem-solving aptitude

Preferred Skills and Qualifications

• Associate’s degree in hospitality or related field
• Experience with POS systems
• Working knowledge of health and safety regulations
• Flexibility to work various shifts, including evenings and weekends
• Bilingualism