Career Development

What Does a Retail Coordinator Do?

Find out what a retail coordinator does, how to get this job, and what it takes to succeed as a retail coordinator.

Retail coordinators are the glue that holds together the retail industry. They’re responsible for ensuring that everything in a store or shopping center is where it needs to be, when it needs to be there, and in the condition it should be in.

Retail coordinators may work directly with customers or they may work behind the scenes. Either way, their job is to make sure that every customer has an enjoyable experience while visiting your business.

Retail Coordinator Job Duties

A retail coordinator typically has a wide range of responsibilities, which can include:

  • Reviewing inventory levels and ordering new product as needed to meet sales goals
  • Monitoring and maintaining POS systems to ensure they are working properly
  • Training new staff members in company policies and procedures, including those related to safety
  • Coordinating and scheduling staff work schedules and approving time off requests
  • Managing company inventory by monitoring stock levels and ordering new merchandise based on customer demand
  • Liaising with vendors to arrange deliveries and shipments of merchandise or other items
  • Coordinating marketing and promotional campaigns with retail managers and other staff members
  • Performing clerical tasks such as stocking shelves with inventory, processing payments, and ringing up purchases
  • Maintaining a clean and safe store environment by following health and safety rules

Retail Coordinator Salary & Outlook

Retail coordinators’ salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $47,000 ($22.6/hour)
  • Top 10% Annual Salary: $76,500 ($36.78/hour)

The employment of retail coordinators is expected to decline over the next decade.

Employment growth will be limited because many types of retail establishments, such as convenience stores and specialty retail stores, are already using these workers. In addition, e-commerce may reduce the need for some retail coordinators in traditional retail establishments.

Retail Coordinator Job Requirements

A retail coordinator typically needs the following qualifications:

Education: Retail coordinators are typically required to have at least a high school diploma or equivalent. Some employers prefer candidates who have completed some college coursework. An associate’s degree in retail or a related field can help candidates qualify for more senior positions.

Training & Experience: Retail coordinators typically receive on-the-job training. This training may include shadowing a current retail coordinator or a store manager and performing duties under supervision until they are comfortable enough to complete tasks on their own. Training may also include learning the store’s policies and procedures, the inventory management system and the cash register or point of sale system.

Retail coordinators can also receive off-the-job training in the form of conferences and seminars. Retail conferences provide retail coordinators with the opportunity to learn about new products, services and trends in the retail industry. They can also network with other retail professionals and learn about career opportunities.

Certifications & Licenses: Certifications are not usually a requirement to become a retail coordinator, but they can help you become a more competitive candidate when applying for jobs.

Retail Coordinator Skills

Retail coordinators need the following skills in order to be successful:

Communication: Communication is the act of conveying information through speech or writing. As a retail coordinator, you may be required to communicate with customers, other employees and managers. Strong communication skills can help you convey information clearly and answer questions.

Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a retail coordinator, you may be the first person a customer interacts with, so it’s important to be friendly and welcoming. You can also use customer service skills to train employees on how to interact with customers.

Organization: Organization is a crucial skill for retail coordinators to have, as it allows them to keep track of multiple tasks and deadlines at once. You can use organization to help you manage employee schedules, track sales numbers and maintain inventory. Organization can also help you keep track of customer data, which can be useful for sending personalized emails or texts.

Time management: Time management is a crucial skill for retail coordinators to have. You may be responsible for ensuring that all of the tasks in your department are completed on time. This may include ensuring that the cashiers are ready to take customers’ orders, that the sales floor is stocked and that the stock room is organized. You may also be responsible for ensuring that employees are punctual for their shifts.

Teamwork: Retail coordinators work with many different people throughout their workday, including other retail staff, managers, customers and suppliers. Because of this, it’s important for them to be able to work well with others. Being able to demonstrate teamwork can show potential employers that you can work well with others to achieve common goals.

Retail Coordinator Work Environment

Retail coordinators work in a variety of settings, including retail stores, warehouses, and distribution centers. They may be required to work evenings, weekends, and holidays to accommodate the needs of the retail establishment. Some retail coordinators work in office settings, while others may be required to travel to different locations. The work can be fast-paced and stressful, as coordinators must often juggle multiple tasks at once and meet deadlines. However, most coordinators find the work to be exciting and challenging, and they enjoy the opportunity to work with a variety of people.

Retail Coordinator Trends

Here are three trends influencing how retail coordinators work. Retail coordinators will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of Online Shopping

The growth of online shopping is a trend that is quickly changing the retail industry. As more and more people shop online, retailers are looking for ways to improve their customer experience. This is where retail coordinators come in, as they are responsible for ensuring that customers have a positive experience when they visit the store.

To be successful in this role, retail coordinators need to be able to understand how to create a great customer experience online. They also need to be familiar with the latest technologies and trends in order to keep up with the competition.

More Focus on Customer Experience

As businesses focus more on customer experience, retail coordinators will need to develop new skills.

This trend means that retail coordinators will need to be able to think outside the box and come up with new ideas for creating a unique customer experience. In addition, they will need to be able to manage and train staff members to ensure that everyone is on the same page.

A Greater Emphasis on Employee Engagement

Employee engagement is becoming an increasingly important factor in the retail industry. As customers become more demanding, retailers are looking for ways to keep them happy by providing a great work environment.

This trend is leading to a greater emphasis on employee engagement, which can be achieved through a variety of methods, such as offering benefits and perks, promoting a positive culture, and providing opportunities for growth.

How to Become a Retail Coordinator

A career as a retail coordinator can be a great way to get your foot in the door of the retail industry. As a retail coordinator, you’ll have the opportunity to learn about all aspects of the business and work with a variety of people. You may even be able to move up the ladder and become a manager or director.

To become a retail coordinator, you’ll need to have strong organizational skills and be able to handle multiple tasks at once. You should also be able to work well under pressure and meet deadlines. It’s also important to be able to communicate effectively with customers and coworkers.

Related: How to Write a Retail Coordinator Resume

Advancement Prospects

Retail coordinators can advance their career by taking on additional responsibilities within their organization. They may also move into management positions, such as store manager, district manager, or regional manager. With experience, retail coordinators may also move into buying or merchandising positions. In larger organizations, they may move into corporate-level positions, such as director of retail operations or vice president of retail.

Retail Coordinator Job Description Example

Are you an experienced retail professional with a passion for fashion? Do you have a knack for merchandising and a keen eye for detail? If so, we’d love to hear from you!

We are currently seeking a Retail Coordinator to join our team. In this role, you will be responsible for overseeing all aspects of our retail operations, including but not limited to: store layout and design, product merchandising, inventory management, customer service, and staff supervision.

The ideal candidate will have a minimum of 3 years of experience working in a retail environment, as well as a strong understanding of fashion trends and the ability to forecast future trends. Additionally, the Retail Coordinator must be an excellent communicator with strong leadership and organizational skills.

If you are a motivated self-starter with a passion for fashion and retail, we want to hear from you!

Duties & Responsibilities

  • Maintain store appearance by cleaning, stocking, and organizing shelves
  • Assist customers with purchasing decisions, providing product knowledge and recommendations
  • Monitor inventory levels and place orders as needed
  • Train new employees on company policies and procedures
  • Process customer transactions accurately and in a timely manner
  • Resolve customer complaints in a professional and courteous manner
  • Adhere to all company safety and security policies and procedures
  • Prepare weekly sales reports for management
  • Participate in monthly inventory counts
  • Schedule employee shifts and breaks
  • Balance cash register drawer at the end of each shift
  • Perform opening and closing duties as needed

Required Skills and Qualifications

  • Bachelor’s degree in business, retail management, or related field
  • 3-5 years experience in a retail management role
  • Proven ability to increase sales and profitability
  • Strong understanding of retail merchandising and store operations
  • Excellent leadership, communication, and customer service skills
  • Highly organized with excellent time-management skills

Preferred Skills and Qualifications

  • MBA or other advanced degree
  • Experience with retail planning software programs
  • Familiarity with point-of-sale (POS) systems
  • Working knowledge of Microsoft Office, especially Excel

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