Retail Sales Associate Resume Example & Writing Guide

Use this Retail Sales Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Retail sales associates are the face of their company. They’re the first point of contact for customers looking to buy new shoes or a new television or furniture for their home. They’re the ones who help customers find the perfect gift for a loved one or recommend a new razor to help them achieve the perfect shave.

Retail sales associates are also often the most visible part of a company’s brand, so it’s important for them to be friendly and knowledgeable about the products they’re selling. They need to be able to connect with customers and build trust. And they need to be able to follow instructions to execute a sale or ring up an order accurately and efficiently.

If you’re interested in pursuing a career in retail sales or want to switch roles within your current company, you’ll need a resume that showcases your relevant skills and experience. Follow these tips and resume example to write a retail sales associate resume that hiring managers will love.

James Smith
Phoenix, AZ | (123) 456-7891 | [email protected]

Driven and customer-focused retail sales associate with over six years of experience in the industry. Proven track record of providing world-class customer service, developing long-term relationships with clients, and driving sales.

Carl Hayden Community High School Jun '08
High School Diploma
Company A, Retail Sales Associate Jan '17 – Current
  • Assisted in the training of new hires and assisted with the development of current associates to ensure proper execution of company standards, procedures, and policies.
  • Provided excellent customer service by greeting customers promptly when entering store or responding to phone calls/e-mails in a timely manner.
  • Maintained knowledge of all products sold within assigned department(s) through product training provided by management and used this information to educate customers on features, benefits, pricing, etc.
  • Used POS system (SalePoint) to process transactions accurately and efficiently while maintaining high levels of accuracy for both cashiering and receiving functions as well as adhering to established safety guidelines regarding money handling practices.
  • Performed other duties as assigned such as merchandising displays, cleaning work areas, assisting with inventory counts, etc., which may be required from time to time depending upon business needs.
Company B, Retail Sales Associate Jan '12 – Dec '16
  • Increased sales by 25% over the course of one year through consistent customer service and product knowledge
  • Maintained a clean, organized store environment to ensure customers had a positive shopping experience
  • Greeted customers as they entered the store and assisted them with their needs throughout their visit
  • Achieved personal bests in sales goals each month for three consecutive months
  • Answered phone calls from potential customers and directed them to appropriate products or departments
Company C, Sales Representative Jan '09 – Dec '11
  • Generated new business opportunities through prospecting and lead follow-up.
  • Conducted needs analysis with potential customers to identify business requirements.
  • Presented product demonstrations to potential customers and negotiated pricing.

Industry Knowledge: Point of Sale, Inventory Management, Customer Service, Retail
Technical Skills: Microsoft Office, Point of Sale Software (Natural Microsystems), Cash Register (Natural Microsystems), POS (Natural Microsystems)
Soft Skills: Communication, Customer Service, Teamwork, Conflict Resolution, Time Management, Interpersonal Skills

How to Write a Retail Sales Associate Resume

Here’s how to write a retail sales associate resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. And they’re the best way to showcase your experience and qualifications.

But many job seekers make the mistake of using generic bullet points that don’t really tell a story or provide any context about their experience.

Instead, you should use your bullet points to tell a story about your experience. And that story should be about how you helped a company achieve its goals or how you contributed to its bottom line.

Identify and Include Relevant Keywords

When you submit an application for a retail sales associate role, it’s likely that your resume will be scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job like “customer service” and “sales” in order to determine whether or not you have the skills and experience required for the position. If your resume doesn’t include enough of the right words, your application might not make it past the initial screening process.

To increase your chances of landing an interview, use this list of common retail sales associate keywords as a starting point to help you identify the skills and experience that are most relevant to the position:

  • Retail
  • Merchandising
  • Visual Merchandising
  • Customer Service
  • Sales
  • Cashiering
  • Retail Sales
  • Time Management
  • Teamwork
  • Inventory Management
  • Fashion
  • Apparel
  • Social Media
  • Customer Satisfaction
  • Retail Sales Associate
  • Customer Experience
  • Communication
  • Marketing
  • Driving Results
  • Phone Etiquette
  • Cash Handling
  • Foodservice
  • Inventory Control
  • Cash
  • Microsoft Access
  • Organization Skills
  • Team Leadership
  • Problem Solving
  • Sales Management
  • Leadership

Showcase Your Technical Skills

Retail sales associates use a variety of systems and programs to complete their work, so it is important to list any relevant technical skills you have. In addition to being familiar with common programs like Microsoft Office Suite and Google Suite, sales associates should also be familiar with retail-specific software programs, like Shopify and RetailNext. Additionally, sales associates need to be comfortable using technology to communicate with customers, both in-store and online.


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