20 Robin Healthcare Interview Questions and Answers

When you go into a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and skills. But what if you’re interviewing for a position at a specific company? In that case, you may be asked company-specific interview questions.

If you’re interviewing for a position at Robin Healthcare, you may be asked questions about your experience with medical documentation, your thoughts on A.I. in healthcare, and your opinion on the company’s mission. To help you prepare for your interview, we’ve compiled a list of sample Robin Healthcare interview questions and answers.

Robin Healthcare Interview Process

The interview process at Robin Healthcare is relatively smooth and straightforward. After submitting a job application, candidates will be asked to schedule a 30-minute interview slot. During the interview, candidates will be asked questions about their experience and qualifications. Afterwards, Robin Healthcare representatives will provide more information about the job and training program. Finally, candidates will be given the opportunity to ask any remaining questions.

1. Why do you want to be a medical scribe?

This question is a great way to show your passion for the role. When answering, it can be helpful to mention what drew you to this career and why you enjoy working as a scribe.

Example: “I want to work as a medical scribe because I love helping people. In my previous job, I was an emergency room nurse, and I found that many of my patients were unable to write down their symptoms or describe their conditions. As a result, they would have to wait longer in the hospital before seeing a doctor. With Robin Healthcare, I am able to help these patients by taking care of their documentation so they can see a physician more quickly.”

2. How would you handle a patient who is not compliant with your recommendations?

Healthcare professionals often encounter patients who are not compliant with their treatment plans. This question allows you to demonstrate your problem-solving skills and ability to work with challenging patients.

Example: “I would first try to understand why the patient is refusing my recommendations. I will explain the importance of following my instructions, but if they still refuse, I will document it in their file and inform my supervisor so that we can discuss other options.”

3. What are some things that make for an effective team?

Robin Healthcare is a team-based company, and the hiring manager may want to know that you understand how important teamwork is. In your answer, try to highlight some of the skills that make for an effective team.

Example: “I think it’s really important to have a diverse group of people on a team because each person brings different experiences and perspectives. I also think it’s important to be open with one another and to share ideas and feedback. It’s helpful to have someone who can help facilitate communication between everyone else.”

4. Do you have any experience working in the emergency room?

The interviewer may ask this question to learn more about your experience with medical documentation and how you handle stressful situations. If you have worked in the emergency room, explain what your responsibilities were and how they helped prepare you for a role as a scribe.

Example: “I’ve worked in the emergency room for three years now, so I’m very familiar with the fast-paced environment of the department. My primary responsibility was taking care of patient records, which required me to be highly organized and detail-oriented. This experience has prepared me well for my current role as a Robin Healthcare scribe.”

5. Tell me about a time you had to break bad news to a patient and how did you approach it?

This question is a great way to show your communication skills and how you can handle difficult situations. When answering this question, it’s important to be honest about the situation and highlight what steps you took to make sure the patient was comfortable with their diagnosis.

Example: “When I worked as an emergency room nurse, I had to tell a patient that they were diagnosed with cancer. The patient was very upset when I told them the news, but I tried my best to comfort them by explaining all of the treatment options we could try. I also made sure to schedule follow-up appointments so the patient would have time to process the information.”

6. Describe a time when you encountered someone who was difficult to get along with, what did you do?

This question can help the interviewer understand how you handle conflict and whether or not you have experience working with others. When answering this question, it can be helpful to mention a specific example of when you had to work with someone who was difficult to get along with but also highlight your ability to resolve conflicts.

Example: “In my previous role as a medical scribe, I worked with a physician who would often speak very quickly and use medical jargon that made it hard for me to understand what he was saying. This caused me to miss some important information during his dictation, which led to him becoming frustrated with me. After speaking with him about the issue, we were able to come up with a solution where I could ask questions if I didn’t understand something.”

7. Have you ever had to take on a leadership role without being formally asked?

This question can help interviewers understand your leadership skills and how you handle them. When answering, it can be helpful to mention a specific time when you took on a leadership role without being asked and the positive results that came from it.

Example: “In my last position as a medical scribe, I noticed that our team was having trouble communicating with each other during busy shifts. So, I started holding weekly meetings where we discussed what went well during the week and what could have gone better. This helped us communicate more effectively and learn from one another.”

8. Are you comfortable assisting physicians during procedures?

This question is a good way to determine if the role requires you to assist physicians during procedures. If it does, the interviewer will likely want to know that you have experience doing so and can describe what your previous experiences were like.

Example: “I’ve assisted with many procedures in my past roles as a medical scribe. I find that assisting physicians during procedures is an important part of being a medical scribe because it allows me to learn more about the procedures and how they’re performed. In my last position, I assisted with several different types of procedures including colonoscopies, endoscopies and biopsies.”

9. What is one thing that you learned while shadowing or volunteering at a hospital?

This question is a great way to show your interest in the medical field and can help you stand out from other candidates. When answering this question, it’s important to be honest about what you learned and how that experience has helped you grow as a healthcare professional.

Example: “While volunteering at my local hospital, I noticed that there was no system for tracking patient information between departments. This led me to create an A.I. powered app that could track patients’ vital signs, medications and more. The app would then send alerts when something changed with the patient.”

10. What are three important skills needed to perform the duties of a medical scribe?

The interviewer may ask this question to assess your knowledge of the role and responsibilities of a medical scribe. Use examples from your experience that show you understand what it takes to be successful in this position.

Example: “The three most important skills for a medical scribe are attention to detail, excellent communication skills and computer literacy. As a medical scribe, I need to make sure all information is accurate and complete. This means I have to pay close attention to everything the physician says during an examination or procedure. In addition, I need to communicate clearly with other healthcare professionals so they know exactly what I am documenting. Finally, I need to have strong computer literacy skills because I spend much of my day typing notes into a digital system.”

11. If I were to ask your previous supervisor if they would rehire you, what would they say?

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to show that you’re a valuable employee and someone who can be trusted with confidential information.

Example: “I would hope they’d say I’m a hard worker, trustworthy and someone who always does my best. They might also mention how much they enjoyed working with me and how I was always willing to help out when needed.”

12. What made you choose medicine as a career path?

This question is a great way to learn more about the candidate’s motivations and goals. It can also help you understand why they are interested in working for your healthcare facility.

Example: “I chose medicine as a career path because I want to make a difference in people’s lives. I love being able to use my skills to help others, and I am passionate about helping patients feel better. In my previous role, I was able to work with many different types of patients, which helped me develop my communication skills.”

13. When given instructions, how do you know when to follow them exactly vs deciding to use your own judgement?

This question can help the interviewer understand how you make decisions in a work environment. It can also show them that you have experience with working under supervision and using your own judgment to complete tasks. Use examples from past experiences where you were given instructions, but used your own judgment to achieve the same results as if you had followed the instructions exactly.

Example: “When I was an emergency room scribe, my supervisor would give me very specific instructions for each patient visit. However, sometimes I noticed things about patients that made me think they might need something different than what my supervisor prescribed. For example, one time I was documenting a patient’s symptoms when I noticed she was pregnant. Because of this, I decided to change her vital signs measurements to include her blood pressure reading while lying down.”

14. Can you tell me about a time you had to give feedback to a colleague?

This question can help the interviewer understand how you give constructive criticism and your ability to work with a team. Use examples from your previous experience that highlight your communication skills, empathy and willingness to help others improve their performance.

Example: “In my last role as a medical scribe, I had a colleague who was very fast at typing but often made mistakes when documenting patient information. At first, I tried to correct her quietly so she could focus on what she was doing. However, after several instances of this happening, I asked if we could talk about it later in the day. She agreed, and I explained that while she is an excellent scribe, making too many errors can lead to inaccurate documentation. We talked about ways she could reduce her speed without sacrificing accuracy.”

15. In your opinion, what makes a good doctor-patient relationship?

This question can help interviewers understand your values and beliefs about healthcare. When answering, it can be helpful to mention a specific example of how you helped develop a good doctor-patient relationship in the past.

Example: “I believe that a good doctor-patient relationship is one where both parties feel comfortable asking questions and expressing their concerns. I have had many patients who were nervous or unsure about what was happening during their appointment, so I always make sure to take extra time with them to answer any questions they may have. This helps build trust between myself and my patient, which makes for a more positive experience.”

16. What kind of documentation do you think is most important to keep track of?

This question can help the interviewer understand how you prioritize your work and what kind of documentation you’re most comfortable with. When answering, it can be helpful to mention a specific type of documentation that you’ve worked with in the past or one that you think is particularly important for healthcare professionals to keep track of.

Example: “I believe that patient communication is the most important thing to document during a visit because it’s so crucial to understanding what was discussed between the doctor and the patient. I also think it’s important to take notes on any symptoms the patient mentions as well as their medical history.”

17. Which part of EMR/EHR software do you find most challenging?

This question is a great way to show your knowledge of the EMR/EHR software and how you can overcome challenges. When answering this question, it’s important to be honest about what you find challenging but also explain how you would overcome that challenge.

Example: “I find the most challenging part of EMR/EHR software is entering data into fields. I understand that there are many different types of data entry in EMR/EHR software, so I have taken several courses on medical terminology and coding to help me enter data more efficiently.”

18. Tell us about a recent change in healthcare policy that has caught your attention.

This question is a great way to see how much you know about the healthcare industry and what your opinions are on current policies. When answering this question, it’s important to be honest and show that you have an interest in the field of healthcare.

Example: “I recently read about the new Medicare policy that will allow patients to choose their own primary care physician. I think this is a great change because it gives patients more control over their health and allows them to find doctors who best suit their needs.”

19. Tell me about a time you failed, what did you learn from it?

This question is a great way to learn more about the candidate’s ability to reflect on their own performance and how they’ve grown from it. It also shows that you’re willing to be honest with your interviewer, which can help build trust in your relationship.

Example: “I once had an important meeting with a client where I was presenting my company’s new software. Unfortunately, I hadn’t practiced enough beforehand and got nervous when I started speaking. I ended up stumbling over my words and forgetting some of my points. After the presentation, I spent time practicing my speech until I felt comfortable delivering it again. Now, I always practice before any big presentations.”

20. How does Robin Healthcare’s platform differ from other companies’ platforms?

This question is a great way to show your knowledge of the Robin Healthcare platform and how it compares to other companies. You can use this opportunity to highlight any unique features that you’ve used or seen in action.

Example: “Robin Healthcare’s platform differs from other companies’ platforms because it has an A.I. assistant that helps with documentation, which saves time for medical professionals. It also allows users to create templates so they don’t have to start from scratch every time they document a patient visit.”