Career Development

What Does a Room Attendant Do?

Find out what a room attendant does, how to get this job, and what it takes to succeed as a room attendant.

Room attendants are responsible for maintaining the cleanliness of guest rooms in hotels, motels, resorts, and other lodging establishments. They commonly work under the supervision of a head attendant or manager, but they may also be tasked with handling minor issues on their own.

Room attendants typically begin their shift by checking each room to ensure that it is properly prepared for cleaning. This might include making sure that all items are neatly placed away in drawers or closets, removing any personal items from the bed or nightstand, etc. After this initial check, they proceed to clean each room according to the standards set by their employer.

Room Attendant Job Duties

Room attendants typically have a wide range of responsibilities, which can include:

  • Cleaning guest rooms, including vacuuming carpets, cleaning windows, dusting furniture, and making beds
  • Replacing linens on beds, making beds, and cleaning bathrooms
  • Collecting linens and towels from guests during their stay, and returning them at the end of their stay
  • Cleaning public areas such as lobbies, conference rooms, stairwells, hallways, and restrooms
  • Restocking supplies such as toilet paper, soap, shampoo, and towels
  • Cleaning guest rooms by vacuuming floors, cleaning windowsills, wiping down walls and door frames, dusting furniture and other surfaces
  • Performing minor maintenance tasks such as replacing light bulbs or changing air filters in HVAC systems
  • Cleaning and maintaining rooms used for meetings or special events
  • Providing guests with basic information about the hotel or facility, including dining hours, business hours, and facility rules

Room Attendant Salary & Outlook

Room attendants’ salaries vary depending on their level of experience, the company size and geographic location.

  • Median Annual Salary: $25,000 ($12.02/hour)
  • Top 10% Annual Salary: $53,500 ($25.72/hour)

The employment of room attendants is expected to grow at an average rate over the next decade.

The need to replace workers who leave their jobs or retire will provide some employment growth for room attendants. However, automation in hotels and other establishments that serve the lodging industry may limit the overall number of job opportunities for these workers.

Related: In-Depth Room Attendant Salary Guide

Room Attendant Job Requirements

A room attendant typically needs to have the following qualifications:

Education: Room attendants typically need only a high school diploma or GED certificate. Some employers may prefer candidates who have completed a hospitality program or certificate course. These programs teach room attendants the basics of hospitality, including how to clean rooms, how to handle customer complaints and how to handle difficult situations.

Training & Experience: Hotel room attendants typically receive on-the-job training from their supervisors or other hotel staff members. This training may include how to clean specific areas of the hotel, how to use cleaning equipment and how to properly dispose of waste.

Certifications & Licenses: Room attendants do not require any certifications to earn their jobs. However, some companies may prefer candidates who have certifications, as they can show a willingness to grow and learn.

Room Attendant Skills

Room attendants need the following skills in order to be successful:

Customer service: Customer service skills are an important aspect of a room attendant’s job. You should be able to greet guests, answer questions and provide information about the hotel and its amenities. You should also be able to handle complaints and resolve issues in a professional manner.

Communication: Communication is another skill that can be useful for room attendants. This is because they often work with other employees and guests, and they need to be able to communicate effectively with them. For example, they may need to answer questions from guests about the hotel’s amenities or explain to other employees how to clean a certain room.

Attention to detail: Attention to detail is a necessary skill for room attendants. This is because they are responsible for cleaning a variety of surfaces and objects, including bathroom fixtures, mirrors, windows, tables, chairs and more. Being able to clean each area thoroughly and completely is important to ensure that the room is clean and ready for the next guest.

Flexibility: Flexibility is the ability to adapt to changing circumstances. As an room attendant, you may be asked to perform duties in different areas of the hotel, such as the laundry room or the kitchen. Being flexible allows you to adapt to these changes and perform the duties to the best of your ability.

Teamwork: Being a room attendant requires working with other people. You may be working with other room attendants, housekeeping staff or other employees. Being able to work with others is an important skill for a room attendant.

Room Attendant Work Environment

Room attendants typically work in hotels and motels, cleaning and preparing guest rooms for the next occupants. They may also work in hospitals, nursing homes, and other institutions. Room attendants typically work on their feet for long periods of time and may have to stoop, kneel, or lift heavy objects. They may work irregular hours, including weekends and holidays, and may be on call 24 hours a day. Room attendants typically work in teams of two or more and may be supervised by a head room attendant or a housekeeping manager.

Room Attendant Trends

Here are three trends influencing how room attendants work. Room attendants will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Use of Technology in the Hotel Industry

The hotel industry is rapidly evolving, and one of the most significant changes is the increasing use of technology. This trend is being driven by the need to provide a more personalized experience for guests, as well as the desire to improve efficiency and reduce costs.

As hotels adopt new technologies, Room Attendants will need to learn how to use them effectively. This includes learning how to use electronic check-in systems, as well as understanding the benefits of using social media to market their properties.

A More Diverse Workforce

The hospitality industry is becoming increasingly diverse, which is having a major impact on the workforce.

Room attendants are now needed who can speak multiple languages, have cultural awareness, and are familiar with different customs. In addition, hotels are looking for employees who can help create a positive customer experience through interactions such as greeting guests and providing information about the property.

More Focus on Customer Service

As customers become more demanding, businesses are placing a greater emphasis on customer service. This is especially true in the hospitality industry, where customers are often paying a premium for their stay.

Room attendants can capitalize on this trend by developing skills that make them an asset to their team. These include communication, problem solving, and conflict resolution. In addition, room attendants should be prepared to handle any requests from guests quickly and efficiently.

How to Become a Room Attendant

A room attendant career can be a great way to get your foot in the door of the hospitality industry. As a room attendant, you’ll be responsible for cleaning and maintaining guest rooms. This includes making beds, changing linens, vacuuming carpets, and cleaning bathrooms.

To be successful in this role, it’s important that you have a strong work ethic and are able to follow instructions carefully. You should also be able to lift heavy objects and work quickly under pressure.

Related: How to Write a Room Attendant Resume

Advancement Prospects

Room attendants are the entry-level employees in the housekeeping department of a hotel. As they gain experience, they may be promoted to lead room attendant, floor supervisor, or executive housekeeper.

Lead room attendants and floor supervisors generally are responsible for a specific section of the hotel and report to the executive housekeeper. They may train new room attendants and help with the scheduling of work assignments. Executive housekeepers typically are in charge of the entire housekeeping department and report to the hotel manager. They develop cleaning policies and procedures, hire and train staff, and inspect guest rooms and public areas to ensure that they meet the hotel’s standards.

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