20 Rooms To Go Interview Questions and Answers

When you go to a Rooms To Go interview, you can expect to be asked questions about your sales experience, your customer service skills, and your knowledge of the furniture industry. You may also be asked questions about your ability to work in a fast-paced environment and your ability to meet sales goals.

Rooms To Go Interview Process

The interview process at Rooms To Go can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. For some positions, like sales associate or office assistant, the interview process may be relatively short and straightforward. However, for other positions, like manager or store manager, the interview process may be longer and more difficult. Overall, the interview process at Rooms To Go is generally positive, with most applicants finding the experience to be professional and enjoyable.

1. What is your availability?

This question is a great way to see if you are available for the job. Employers ask this question because they want to know when you can work and how often you will be able to come in. When answering this question, make sure that your availability matches up with their needs.

Example: “I am currently looking for a part-time position, so I would only be able to work on weekdays from 9am until 5pm. However, I am open to working weekends as well.”

2. How would you respond to an upset customer that has been waiting for their furniture?

This question is a great way to see how you would handle customer service situations. It’s important for furniture salespeople to be able to empathize with customers and help them feel comfortable while they wait for their furniture.

Example: “I understand that waiting for furniture can be frustrating, so I would try my best to make the customer feel as comfortable as possible. I would apologize for any inconvenience and offer them refreshments or snacks until their order was ready. If it looks like the customer will have to wait longer than expected, I would also offer to give them a discount on their next purchase.”

3. Why do you think Rooms To Go stands out among other home furnishing stores?

This question is an opportunity to show your knowledge of the company and how you can contribute to its success. You should highlight what makes this brand unique, as well as why it’s successful.

Example: “I think Rooms To Go stands out because of its commitment to customer service. I’ve heard many stories about how they go above and beyond for their customers, which is something that really resonates with me. As a customer myself, I know how important it is to have someone who cares about my experience. I would love to be part of a team that strives to make every customer feel valued.”

4. What are some of the values of Rooms To Go?

The interviewer may ask this question to see if you align with the company’s values. They want to know that you will be a good fit for their organization and that your values are similar to those of the company. When answering, try to focus on the most important aspects of Rooms To Go and how they relate to your own personal values.

Example: “I believe in customer service above all else. I think it is so important to treat customers well because without them we would not have a business. I also value innovation and creativity. I love finding new ways to solve problems or make things more efficient. Finally, I am very committed to my work and always strive to do my best.”

5. Tell me about a time where you had to work with someone that was difficult, how did you handle it?

This question is a great way to show your problem-solving skills and how you can work with others. When answering this question, it’s important to be honest about the situation but also highlight what you did to resolve it or make it better.

Example: “I had a coworker that I worked with who was very negative. She would complain about everything and everyone, which made working in our department difficult. I tried my best to ignore her comments and focus on my own work. Eventually, she left the company for another job opportunity.”

6. Do you have any experience working in retail?

This question is a great way to show your interviewer that you have experience working in customer service and can relate to the company’s values. If you don’t have any retail experience, consider talking about an experience where you worked with customers or clients.

Example: “I’ve had several experiences working in retail throughout my career. I started out as a cashier at a local grocery store when I was 16 years old, and then moved up to being a sales associate at a clothing store after high school. In both of these positions, I learned how important it is to provide excellent customer service and make sure every customer leaves happy.”

7. Are you comfortable using Microsoft Office?

Microsoft Office is a suite of programs that includes Word, Excel and PowerPoint. These are the most common programs used in an office setting, so it’s important to be familiar with them. If you’re not already experienced using these programs, consider taking a class or practicing on your own before your interview.

Example: “I am very comfortable using Microsoft Office. I have been using it for years at my current job, and I’ve even taught some coworkers how to use it more efficiently. It’s one of the reasons why I’m interested in this position because I know I can help others learn new skills as well.”

8. Where do you see yourself in five years?

This question is a great way to learn more about the applicant’s career goals. It also allows you to see if they are interested in working for your company long-term. If an employee has no interest in staying with your company, it can be hard to develop them into a valuable asset.

Example: “I hope to still be working here in five years. I love this company and all of its values. I would like to continue growing as a designer and furniture salesperson. I want to help make sure that Rooms To Go continues to be one of the best places to work.”

9. What does excellent customer service mean to you?

Customer service is a vital part of the furniture industry, and it’s important to show that you understand what excellent customer service looks like. When answering this question, try to give examples of how you’ve provided great customer service in your previous roles.

Example: “I believe excellent customer service means going above and beyond for customers. It means making sure they’re happy with their purchase and ensuring they have everything they need when they leave the store. I once had a customer who was looking for a specific type of chair but couldn’t find one at our store. I searched online and found several options for her. She ended up buying two chairs from us.”

10. Have you ever been asked to fire someone? If so, what was the situation and how did you handle it?

This question is designed to assess your leadership skills and how you handle conflict. It’s important to be honest in your answer, as the interviewer may want to know more about the situation if it was a challenging one.

Example: “I have been asked to fire someone before, but I’ve never actually done it myself. In my previous role, we had an employee who wasn’t performing well at all. We tried to give them multiple chances to improve, but they just weren’t improving. The company decided that firing her would be best for everyone involved.”

11. Describe a time when you were able to motivate others by your actions or words.

This question is a great way to show your leadership skills and how you can motivate others. When answering this question, it’s important to highlight the actions or words that motivated others and helped them achieve their goals.

Example: “When I was working as an assistant manager at my previous job, we had a sales goal for the month of $10,000. We were doing well until one week when we only made about $5,000. I gathered everyone together in the break room and explained that we could either give up on our goal or work harder to make it happen. After that speech, everyone got back to work and we ended up making over $12,000 that week.”

12. What made you decide to apply at Rooms To Go?

This question is a great way to show your interest in the company and how you came across the job listing. It’s also an opportunity for you to explain why you’re qualified for the position.

Example: “I’ve always been passionate about interior design, so when I saw that Rooms To Go was hiring, I knew it would be a perfect fit for me. I love working with customers to help them find furniture that fits their style and budget. I’m excited to work at such a successful company.”

13. What kind of involvement do you have in the community?

The interviewer may ask this question to learn more about your personality and values. They want to know if you are a team player, how much you care about the community and whether or not you have any experience working with others in a group setting.

Example: “I am very involved in my community. I volunteer at the local food bank every Wednesday night, where I help sort donations and organize them for distribution. I also participate in several fundraisers throughout the year, including bake sales and car washes. I love being able to give back to those who need it most.”

14. Would you consider yourself a good communicator?

This question is a great way to gauge how well you can communicate with others. It’s important for salespeople to be able to effectively communicate their ideas and pitch to customers, so this question helps the interviewer understand your communication skills.

Example: “I consider myself a very good communicator because I’ve been in customer service for many years now. In my previous position, I was responsible for answering phones and helping customers find what they were looking for. I also had to explain our return policy when customers called to ask about it. I feel like these experiences have helped me develop my communication skills.”

15. Tell me about a time where you had to make an unpopular decision, how did you break it to people?

This question is a great way to show your leadership skills and how you can make tough decisions. When answering this question, it’s important to highlight the steps you took to ensure everyone was informed of the decision and that you were open to feedback.

Example: “In my last position as an assistant manager at a furniture store, we had a customer who purchased a couch with us two years ago. They came back in asking for a refund because they said their dog chewed up the armrests. We explained that our policy states that if any damage occurs within one year of purchase, we would replace or repair the item free of charge. However, after one year, we could only offer them 50% off on a new couch.”

16. Have you worked on commission before?

This question is a great way to see if you’re willing to work hard for your money. If the company offers commission, they want to know that you’ll be motivated to sell furniture and accessories. When answering this question, make sure you explain how you’ve worked on commission in the past and what it taught you about working hard.

Example: “I have worked on commission before, but I haven’t done so for quite some time. In my previous position as a sales associate at a department store, I was paid a percentage of each sale I made. This helped me learn how important it is to always be friendly with customers and provide them with excellent customer service. It also taught me how to upsell products to increase my commissions.”

17. What skills or qualities set you apart from other candidates?

This question is a great opportunity to show the interviewer that you have what it takes to succeed in this role. Highlight your skills and abilities, such as communication, problem-solving or teamwork, and explain how they will help you excel at this job.

Example: “I am highly organized and detail-oriented, which makes me an excellent communicator. I can clearly relay information to customers and coworkers alike, making sure everyone understands exactly what’s going on. My attention to detail also helps me notice small problems before they become big ones.”

18. How do you keep up to date on the latest trends in home decor?

The interviewer may ask this question to see if you’re interested in home decor and how often you research new trends. This can show that you’re passionate about your work, which is a quality many employers look for in their employees. To answer this question, think of the last time you researched home decor or furniture styles. Explain what inspired you to do so and why it’s important to keep up with these changes.

Example: “I love learning about new ways to decorate my home. I usually check out Pinterest once a week to see what people are doing with their homes. It’s inspiring to see all the different styles and ideas people have. I also subscribe to several interior design blogs to get more tips on how to make my home feel like me.”

19. What qualifies you as the best candidate for this job?

This question is a great way for the interviewer to learn more about your qualifications and how they relate to this specific job. When answering, it can be helpful to list out your relevant skills and experience that you feel are most important for this role.

Example: “I am an extremely organized individual who has worked in retail before, so I understand the importance of keeping customers happy. In my previous position as a sales associate at a furniture store, I was able to help customers find exactly what they were looking for while also providing them with tips on how to save money when shopping for furniture.”

20. What was a recent project that you led and what was its outcome?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight your ability to work with others and achieve goals as a team.

Example: “In my previous role, I was tasked with leading a new furniture delivery for one of our clients. The client had ordered several pieces of furniture that were supposed to be delivered on a certain day. Unfortunately, due to inclement weather, the truck carrying the furniture was delayed. I worked closely with the driver to find an alternate route so they could deliver the furniture by the next morning.”