Resume

Sales Associate Resume Example & Writing Guide

Use this Sales Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Sales associates are the face of their companies, interacting with customers on a daily basis and building relationships that will last long beyond the transaction. If you’re a friendly, outgoing person with a passion for customer service, you might have what it takes to succeed as a sales associate.

Sales associate jobs can be found in virtually every industry, from retail to finance to healthcare. So when you’re writing your resume to apply for a position in this field, think about how your previous experience could translate into a role at the company you’re hoping to join. Then highlight all of your relevant skills, achievements, and experience to show hiring managers why you’d be a great fit for the job.

Mary Thompson
Phoenix, AZ | (123) 456-7891 | [email protected]
Summary

Driven and determined sales associate with over five years of experience in retail and customer service. Excels at building relationships with customers and providing solutions that meet their needs. Eager to use skills and knowledge to help a company grow.

Education
Carl Hayden Community High School Jun '08
High School Diploma
Experience
Company A, Sales Associate Jan '17 – Current
  • Managed the store’s social media accounts and assisted with marketing campaigns, including email blasts, Facebook ads, etc.
  • Assisted in hiring new employees by conducting interviews and background checks as well as training new hires on company policies and procedures.
  • Trained sales associates to effectively sell products through effective merchandising techniques such as end caps, special displays, etc.
  • Maintained a clean and organized store at all times by performing tasks such as cleaning shelves, sweeping floors, organizing merchandise, etc.
  • Performed other duties assigned by management when needed or requested such as stocking inventory or assisting customers during busy hours.
Company B, Sales Associate Jan '12 – Dec '16
  • Increased sales by 25% in one month after learning the company’s product line and educating customers on its features
  • Maintained a clean, organized storefront that increased foot traffic 15% over previous year
  • Answered customer questions about products and assisted with purchases when needed; upsells were common
  • Tracked inventory levels to ensure adequate supply of most popular items for sale
  • Regularly swept floors, dusted shelves and restocked merchandise as needed
Company C, Retail Sales Representative Jan '09 – Dec '11
  • Actively engaged customers in the store and provided them with product information and recommendations that met their needs.
  • Maintained up-to-date knowledge of product features and benefits to effectively communicate them to customers.
  • Processed customer transactions accurately and in a timely manner.
Skills

Industry Knowledge: Inventory Management, Regulatory Compliance, Point of Sale, Customer Service
Technical Skills: Microsoft Office Suite, Cash Register, POS System
Soft Skills: Communication, Teamwork, Positive Attitude, Time Management, Leadership, Goal Setting, People Skills

How to Write a Sales Associate Resume

Here’s how to write a sales associate resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters and hiring managers will read. And they’re the best way to showcase your experience and qualifications.

But many job seekers make the mistake of using generic bullet points that don’t really tell a story or provide any context about their experience.

Instead, you should use your bullet points to tell a story about your experience. And that story should be about how you helped a company achieve its goals or overcome a challenge.

For example, rather than saying you “assisted customers,” you could say you “increased sales by 15% by developing new customer referral program that incentivized referrals and increased customer retention rate by 10%.”

The second bullet point provides much more detail about what you did, how you did it, and the results of your work.

Related: What Is a Sales Associate? How to Become One

Identify and Include Relevant Keywords

When you apply for a sales associate role, your resume is likely to be scanned by an applicant tracking system (ATS) for certain keywords. This program will search for words and phrases related to the job, like “customer service” or “sales” in order to determine whether your skills are a match for the position.

If your resume doesn’t include enough relevant keywords, the ATS might disqualify you from the pool of applicants. To increase your chances of getting an interview, use the most commonly used sales associate keywords below as a guide to help you identify the right terms to include on your resume.

  • Sales
  • Customer Service
  • Retail
  • Teamwork
  • Social Media
  • Marketing
  • Microsoft Access
  • Adobe Photoshop
  • Adobe InDesign
  • Time Management
  • Communication
  • Organization Skills
  • Adobe Illustrator
  • Photography
  • Merchandising
  • Adobe Creative Suite
  • Public Speaking
  • Strategic Planning
  • Marketing Strategy
  • Customer Satisfaction
  • Management
  • Sales Management
  • Leadership
  • Negotiation
  • Accounting
  • Accounting & Finance
  • SAP Products
  • Business Planning
  • Business Strategy
  • Team Leadership

Showcase Your Technical Skills

Sales associates need to be proficient in a variety of technologies in order to do their jobs effectively. Some of the most commonly used technologies are point-of-sale systems, customer relationship management (CRM) systems, and social media platforms. Additionally, sales associates need to be familiar with the products that they are selling, so experience with product catalogs and websites is also beneficial.

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