Sales Operations Associate Resume Example & Writing Guide

Use this Sales Operations Associate resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Sales is one of the most popular fields because it offers a wide range of opportunities for growth, creativity, and personal fulfillment. Sales roles can be highly lucrative—especially if you have a talent for closing deals.

Sales is also a great place to start your career because it offers so many different roles and responsibilities. You could be working directly with customers to help them find the right product or service for their needs or you could be supporting the sales efforts of your organization by helping to organize events or gather relevant data.

Before you can land your dream sales job, you need a compelling resume that will convince hiring managers that you’re the right person for the job. Here are some tips and an example to help you write yours.

Jennifer Thomas
Los Angeles, CA | (123) 456-7891 | [email protected]

Driven sales operations associate with experience in both startup and enterprise organizations. Excels at creating and managing process improvement initiatives, developing sales enablement programs, and building relationships with stakeholders. Seeking an opportunity to contribute to a fast-paced and high-growth company.

University of California, Davis Jun '10
B.A. in Business Administration
Company A, Sales Operations Associate Jan '17 – Current
  • Managed the sales operations team to ensure that all orders were processed in a timely manner and ensured accuracy of invoices, shipping labels, etc.
  • Provided customer service support for customers with order inquiries or issues related to their orders.
  • Maintained knowledge of current products and pricing information as well as competitor pricing data and trends within the market segment.
  • Assisted with product development by providing feedback on new product ideas from customers through focus groups and surveys.
  • Tracked daily sales activity including web traffic, phone calls, leads generated, quotes provided, etc., using Salesforce CRM software to provide management with accurate business metrics regarding sales performance each month.
Company B, Sales Operations Associate Jan '12 – Dec '16
  • Created and maintained a sales operations database to track customer information, including contact details, product specifications and project timelines
  • Assisted in the development of new products by tracking research and development activities for each project
  • Managed incoming orders from customers, ensuring that all necessary information was included before forwarding them to R&D teams
  • Collaborated with marketing team on special projects such as trade shows and promotional campaigns
  • Maintained relationships with existing clients by responding promptly to emails and phone calls when needed
Company C, Sales Representative Jan '09 – Dec '11
  • Developed and implemented sales strategies to increase market share and grow revenue.
  • Conducted market research and analysis to identify new business opportunities.
  • Built and cultivated relationships with key clients to increase sales and grow the business.
  • Administrator Certification
  • Google AdWords Certified
  • HubSpot Inbound Sales Certified

Industry Knowledge: Sales, Marketing, Product Development, Social Media
Technical Skills: Salesforce, Google Analytics, Google AdWords, Google Search Console
Soft Skills: Communication, Time Management, Attention to Detail, Data Analysis, Customer Service, Leadership

How to Write a Sales Operations Associate Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific numbers and metrics to quantify your contributions. So rather than saying you “managed sales team,” you could say that you “increased sales by 20% in first six months, resulting in an additional $1 million in revenue for the company.”

The second bullet point is much more powerful because it provides specific details about what you did, how you did it, and the results of your work.

Identify and Include Relevant Keywords

When you submit your resume for a sales operations associate role, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on the number of relevant keywords that are found throughout the document. So, if you want your resume to make it past the ATS and into the hands of a recruiter, it’s important to include relevant keywords throughout all sections of the document.

There are a number of different ways to add keywords to your sales operations associate resume. You can add them into the skills section, the work experience section, and in the resume summary. Here are some of the most commonly used keywords for sales operations associate roles:

  • Sales Operations
  • Account Management
  • Sales
  • Sales Process
  • Customer Relationship Management (CRM)
  • Marketing Strategy
  • Operations Management
  • Business Development
  • Sales Management
  • Negotiation
  • Business-to-Business (B2B)
  • Product Launch
  • Customer Service
  • Forecasting
  • Pricing Strategy
  • Marketing
  • Microsoft Access
  • Teamwork
  • Social Media
  • Strategic Planning
  • Management
  • Data Analysis
  • Team Leadership
  • Leadership
  • Sales Operations Management
  • Coaching
  • Event Management
  • Merchandising
  • Retail

Showcase Your Technical Skills

As a sales operations associate, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include customer relationship management (CRM) software, enterprise resource planning (ERP) software, and data analysis tools. Additionally, you will need to be familiar with Microsoft Office Suite programs, such as Excel and PowerPoint.

Recruiters are looking for sales operations associates who have experience with a variety of software programs and systems. They want to see that you have the ability to use these programs and systems to effectively manage sales operations. So be sure to list all of your relevant technical skills prominently on your resume.


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