20 Salesforce Community Interview Questions and Answers

Salesforce Community Cloud is a platform that helps businesses build online communities for their customers, partners, and employees. If you’re interviewing for a position that involves working with Salesforce Community Cloud, you should be prepared to answer questions about your experience and knowledge of the platform. In this article, we’ll review some common Salesforce Community Cloud interview questions and provide some tips on how to answer them.

Salesforce Community Interview Questions and Answers

Here are 20 commonly asked Salesforce Community interview questions and answers to prepare you for your interview:

1. What are Salesforce communities?

Salesforce communities are online spaces where people can come together to collaborate and share information. They are often used by businesses to connect with customers and partners, or by organizations to connect with members and volunteers.

2. What is the main difference between a community and a portal?

A community is a private space for a company’s employees, partners, and customers to connect and collaborate. A portal is a public-facing website that anyone can access.

3. Can you explain what Salesforce Lightning is? How does it work?

Salesforce Lightning is a platform that helps you create fast, responsive, and modern web applications. It is built on top of the Salesforce1 platform and uses the Lightning Component Framework to build reusable components. These components can be used in Lightning Pages, which are pages that are optimized for mobile devices and have a consistent look and feel across all devices.

4. What are some key features of Salesforce Communities?

Some key features of Salesforce Communities include the ability to easily customize the look and feel of the community, the ability to create different types of communities for different groups of users, and the ability to integrate community features with other Salesforce products.

5. Can you give me some examples of where Salesforce communities can be used?

Salesforce communities can be used in a variety of ways, but some of the most common use cases include creating a customer support portal, building an online marketplace, or developing a partner network. In each of these cases, the community provides a way for users to connect with each other and with the relevant information or resources they need.

6. Why do you think Salesforce Communities is better than LinkedIn or Facebook when it comes to networking with business professionals?

I believe that Salesforce Communities provides a more focused and directed networking experience than either LinkedIn or Facebook. With Salesforce Communities, users are able to connect with other professionals in their field or industry in a way that is more targeted and specific. This can lead to more meaningful and productive networking relationships.

7. What’s the difference between Salesforce Customer Community and Partner Community?

Salesforce Customer Community is a type of community that is designed for a company’s customers. Partner Community is a type of community that is designed for a company’s partners.

8. Can you explain how Salesforce communities make money for businesses?

Salesforce communities can help businesses make money in a few different ways. First, by providing a platform for customers and prospects to connect with each other, businesses can create a valuable network of potential leads. Additionally, communities can be used to drive sales by providing a place for customers to learn about new products and services, and to ask questions and give feedback. Finally, communities can also help businesses save money by providing a self-service platform for customers to find answers to their questions, rather than having to contact customer service.

9. What are some common use cases for Salesforce Communities?

Some common use cases for Salesforce Communities include creating a customer portal for support, creating an online marketplace for buyers and sellers, or creating an online community for discussion and collaboration.

10. What do you understand about Chatter groups in context with Salesforce Communities?

Chatter groups are a way for members of a Salesforce Community to communicate with each other around specific topics. Groups can be public or private, and members can join and leave groups as they please. Groups can be a great way to get feedback from other members on specific topics, or to collaborate on projects.

11. Is it possible to create private Chatter groups within a Salesforce community? If yes, then how?

Yes, it is possible to create private Chatter groups within a Salesforce community. To do this, you will need to create a Chatter group and then set the group’s privacy settings to “Private.” This will make the group only accessible to members who have been invited to join.

12. What do you understand by Portal Users in a Salesforce Community?

Portal users are users who have been given access to a Salesforce community. Portal users have access to all the community content and can participate in community discussions.

13. Does Salesforce offer any different pricing plans for its customer communities?

Yes, Salesforce offers two different pricing plans for its customer communities: the Basic plan and the Performance plan. The Basic plan is free for up to 10,000 users, while the Performance plan starts at $75 per month for up to 10,000 users.

14. What are some benefits of using Salesforce Communities over other social media platforms?

Salesforce Communities offer a number of advantages over other social media platforms. For one, they provide a more direct way to connect with your customers and partners. Additionally, Communities offer a number of features and tools that can help you better manage and engage with your community. Finally, Salesforce Communities are built on the Salesforce platform, which means that they can be easily integrated with your other Salesforce applications.

15. What’s the best way to measure the success of a Salesforce Community?

There are a few different ways that you can measure the success of a Salesforce Community. One way is to look at the number of active users and the number of page views. You can also look at the engagement level of the community, which can be measured by looking at the number of likes, comments, and shares on posts. Finally, you can also look at the satisfaction level of the community, which can be measured by surveying users.

16. What are some limitations of Salesforce Communities?

Some potential limitations of Salesforce Communities include:
-The need for custom coding in order to create certain features or functionality
-The potential for decreased performance due to the number of users or amount of data
-The need for ongoing maintenance and administration

17. What is a managed package?

A managed package is a Salesforce app or set of components that are packaged together and distributed by Salesforce. A managed package can include Apex classes, Visualforce pages, Lightning components, and other components. Managed packages are typically created by third-party developers and then sold or distributed through the Salesforce AppExchange.

18. What are custom objects in the context of Salesforce Communities?

Custom objects are objects that have been created by a developer to store data specific to their community. For example, a developer might create a custom object to store information about community members.

19. What are some considerations that need to be kept in mind while creating a Salesforce Community?

There are a few key considerations that need to be kept in mind while creating a Salesforce Community. First, it is important to consider the purpose of the Community and who the target audience is. Second, the design of the Community should be taken into account, as it should be user-friendly and visually appealing. Finally, it is important to consider the content that will be included in the Community, as it should be relevant and engaging for the target audience.

20. What happens if there is an error in one of the components used in a Salesforce Community?

If there is an error in one of the components used in a Salesforce Community, the community will not be able to load properly. This can cause issues for users who are trying to access the community, as they will not be able to see the content or use the features that they need.