Salesforce Program Manager Resume Example & Writing Guide

Use this Salesforce Program Manager resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a program manager, you’re tasked with overseeing and coordinating large-scale projects across multiple departments. You set goals and objectives, manage budgets, and develop timelines. You work with stakeholders to identify needs, define requirements, and set up processes for success. And you’re the glue that holds everything together, keeping teams focused on the end goal while keeping them on track and collaborating effectively.

If you thrive on fast-paced environments with lots of moving parts, then you might be ready for a career as a program manager. Or maybe you’re looking for a new opportunity after years working in a highly structured environment where you had limited opportunities to grow. Either way, here are some tips and an example to help you write a stellar program manager resume that will get you noticed.

Michael Garcia
Phoenix, AZ | (123) 456-7891 | [email protected]

Seasoned program manager with more than 10 years of experience in driving successful Salesforce implementations. Proven ability to manage and execute on complex projects, liaise with stakeholders at all levels, and manage teams across geographies. Excels at aligning business needs with technology solutions.

University of Phoenix Jun '10
M.S. in Management
University of Phoenix Jun '06
B.S. in Business Administration
Company A, Salesforce Program Manager Jan '17 – Current
  • Led the design and development of Salesforce programs for clients in the financial services, healthcare, retail, and manufacturing industries.
  • Collaborated with business stakeholders to identify requirements and translate them into technical specifications that can be implemented by developers.
  • Managed a team of designers, engineers, project managers, etc., to deliver solutions on time and within budget while ensuring quality through testing and verification activities.
  • Developed detailed program roadmaps based on client needs as well as market trends and competitive landscape.
  • Provided ongoing support throughout implementation including training delivery, issue escalation management, post-implementation support, etc..
Company B, Salesforce Program Manager Jan '12 – Dec '16
  • Worked with the Salesforce team to create a new process for updating customer information, which reduced time spent on data entry by 40%
  • Created and maintained an automated system that tracked sales leads through their entire lifecycle in Salesforce
  • Managed all aspects of the company’s CRM implementation, including training and reporting on lead generation activities
  • Spearheaded the creation of a new product launch using Salesforce Lightning technology, increasing productivity by 20%
  • Conducted regular audits of existing processes to identify areas for improvement or optimization
Company C, Salesforce Administrator Jan '09 – Dec '11
  • Implemented and administered orgs, user profiles, security settings, sharing rules, and permission sets.
  • Created workflows, approval processes, custom objects, custom fields, page layouts, and apps.
  • Configured and managed integration with other systems.
  • Certified Administrator
  • Certified Developer
  • Certified Sales Cloud Consultant

Industry Knowledge: CRM, Salesforce, Microsoft Office Suite, ITIL, Scrum, Agile, Waterfall, Prioritization
Technical Skills: Jira, Pendo, Typeform, Trello, Visio, Rubicon, LiveRail
Languages: Familiar with HTML, CSS, and JavaScript

How to Write a Salesforce Program Manager Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When it comes to writing bullet points, the more specific you can be, the better. Rather than saying you “managed project timelines,” you could say that you “managed project timelines for 20+-person cross-functional team to ensure successful completion of 200+-project portfolio on schedule, resulting in zero missed deadlines over 18-month period.”

Notice how the second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a program manager role at Salesforce, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. ATS programs rank resumes based on how many of the desired keywords are found in the resume.

Because Salesforce is a popular applicant tracking system, it’s important to include relevant keywords in your resume in order to increase your chances of getting an interview. Here are some of the most commonly used keywords for Salesforce program manager roles:

  • Administration
  • Implementation
  • Development
  • Consulting
  • Apex Data Loader
  • Customization
  • Salesforce Sales Cloud
  • Visualforce
  • Visualforce Pages
  • Salesforce Training
  • Apex Programming
  • Development Life Cycle
  • Certified Developer
  • Lightning
  • SOQL
  • Agile Methodologies
  • Sales Cloud Implementation
  • Consulting Services
  • Business Analysis
  • Requirements Analysis
  • Business Process
  • Software Development Life Cycle (SDLC)
  • Scrum
  • User Acceptance Testing
  • Salesforce Lightning
  • Software Project Management
  • Project Management
  • Solution Architecture

Showcase Your Technical Skills

As a Salesforce Program Manager, you will be responsible for managing and implementing Salesforce projects. In order to do this effectively, you will need to be proficient in the use of Salesforce and other relevant software programs. Additionally, you should have experience with project management methodologies, such as Agile and Scrum. By listing your technical skills and relevant experience prominently on your resume, you will show that you are a valuable candidate for the role.


PLC Technician Resume Example & Writing Guide

Back to Resume

Passport Specialist Resume Example & Writing Guide