Salesforce Scrum Master Resume Example & Writing Guide

Use this Salesforce Scrum Master resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Scrum masters are the glue that holds agile teams together. They help each member of the team work together effectively, they create a safe environment for experimentation and innovation, and they help keep projects moving forward in an efficient manner.

If you’re interested in pursuing a career as a scrum master or if you’re looking to switch into this role, here are some resume tips and an example to follow when writing your own.

Michael Garcia
New York City, NY | (123) 456-7891 | [email protected]

Seasoned scrum master and change agent with over 10 years of experience leading and implementing Salesforce projects in fast-paced, high-growth environments. Proven ability to successfully manage and motivate teams to deliver on time and within budget. Passionate about driving customer success and committed to continuous learning.

Pace University Jun '10
B.S. in Business Administration
New York University Jun '12
M.S. in Information Systems
Company A, Salesforce Scrum Master Jan '17 – Current
  • Led the implementation of Salesforce across multiple business units and ensured that all projects were delivered on time, within budget, and with high quality.
  • Facilitated cross-functional meetings to ensure alignment between teams and drove adoption of Agile methodologies throughout the organization.
  • Provided training for new hires in Salesforce administration as well as facilitated team standups and retrospectives to help improve processes and outcomes.
  • Assisted with project scoping, planning, execution, monitoring & control, issue management, etc., including facilitating weekly scrum meetings with key stakeholders from each department involved in a given project.
  • Developed relationships with internal customers to understand their needs and expectations regarding software development practices and procedures which resulted in increased customer satisfaction levels among users of our products/services.
Company B, Salesforce Scrum Master Jan '12 – Dec '16
  • Worked with the Salesforce development team to create a process for testing and releasing new features
  • Created training materials for developers on how to use Salesforce’s agile methodology tools
  • Conducted retrospective meetings with the development team to improve processes and increase productivity
  • Managed the release of multiple projects, including one that was delivered ahead of schedule
  • Collaborated with stakeholders from different departments to ensure requirements were understood correctly
Company C, Salesforce Administrator Jan '09 – Dec '11
  • Acted as the primary point of contact for all Salesforce users, providing Tier 1 and Tier 2 support as needed.
  • Created and maintained custom objects, fields, formulas, workflows, validation rules, dashboards, and reports.
  • Managed user permissions and roles, as well as data security and access.
  • Certified Administrator
  • Certified Scrum Master (CSM)

Industry Knowledge: Agile, Scrum, Waterfall, Prioritization
Technical Skills: Jira, Pendo, Typeform, Trello, Visio, Rubicon, DoubleClick, LiveRail
Languages: Familiar with HTML, CSS, and JavaScript

How to Write a Salesforce Scrum Master Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to your bullet points, the more specific and detailed you can be, the better.

For example, rather than saying you “managed a team of developers,” you could say you “managed a team of 15 developers to develop new features for customer-facing website, resulting in a 20% increase in conversion rate within first six months.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a role as a Salesforce scrum master, your resume will likely go through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job opening. If your resume doesn’t include enough of the right terms, your application might not make it past the initial screening process.

To increase your chances of getting an interview, make sure to include keywords throughout all the sections of your resume. Here are some of the most commonly used Salesforce scrum master keywords:

  • Scrum
  • Agile Methodologies
  • Implementation
  • Development
  • Certified Scrum Master
  • Software Development Life Cycle (SDLC)
  • Administration
  • Business Analysis
  • Business Process Improvement
  • Requirements Analysis
  • Oracle APEX
  • Databases
  • Apex Framework
  • Agile Project Management
  • Requirements Gathering
  • SQL
  • PL/SQL
  • JavaScript
  • AngularJS
  • jQuery
  • Oracle Database
  • SQL Server Integration Services (SSIS)
  • Oracle SQL Developer
  • Software Project Management
  • ITIL
  • IT Service Management
  • Service Delivery
  • Change Management
  • Solution Architecture

Showcase Your Technical Skills

As a Salesforce Scrum Master, you need to be proficient in the use of Salesforce and its various features. You should also have a good understanding of the Scrum framework and how it can be used to manage Salesforce projects. Additionally, it would be beneficial to have experience with other project management tools, such as Jira and Asana.


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