What Does a Salon Coordinator Do?

Salon coordinators are the glue that holds a salon together. They’re responsible for managing all of the moving parts in a salon, from scheduling appointments to handling customer service issues and more.

Salon coordinators may also be tasked with overseeing other aspects of running a salon, such as purchasing supplies or equipment, developing marketing strategies, etc.

Salon Coordinator Job Duties

Salon coordinators typically have a wide range of responsibilities, which can include:

• Supervising staff members to ensure that they are performing their tasks correctly and efficiently
• Interviewing job applicants to determine if they are a good fit for the salon
• Booking appointments and coordinating with other staff members to ensure all clients are served in a timely manner
• Scheduling appointments and ensuring that they are kept on time, as well as handling any issues that may arise during an appointment
• Scheduling training for new hires to ensure that they learn how to perform all necessary services
• Communicating with clients about booking and rescheduling appointments, confirming payment for services, and providing feedback about their experience at the salon
• Updating client records with new information such as contact information, preferences, and appointments scheduled
• Coordinating with the salon owner to ensure that business operations are running smoothly

Salon Coordinator Salary & Outlook

Salons’ coordinators’ salaries vary depending on their level of education and experience, the size of the salon and the geographic location of the job.

• Median Annual Salary: $38,000 ($18.27/hour)
• Top 10% Annual Salary: $57,500 ($27.64/hour)

The employment of salon coordinators is expected to grow at an average rate over the next decade.

The need for salon services will continue to increase as more people seek out beauty treatments and products. In addition, demand for hair and nail services will remain high because these services are less expensive than cosmetic procedures such as Botox injections and chemical peels.

Salon Coordinator Job Requirements

Salon coordinators typically need to have the following qualifications:

Education: Most salons require their cosmetologists to have a high school diploma or GED. However, some salons prefer cosmetologists to have an associate’s or bachelor’s degree in cosmetology or a related field. A cosmetology degree takes about two years to complete and includes courses in cosmetology, business, chemistry and anatomy.

Training & Experience: Many salons will train a new coordinator, but the training may be part of the onboarding process. The coordinator will learn about the salon’s policies and procedures, including scheduling, customer service and how to use the scheduling software. They will also learn about the products the salon sells and how to apply them.

Salon coordinators can also receive training through a cosmetology program. During their education, they will learn about the salon industry and how to work with clients. They will also learn about the scheduling software and how to use it.

Certifications & Licenses: While certifications are not typically required for salon coordinators, they may be useful for candidates seeking a position with increased responsibility or expanded duties.

Salon Coordinator Skills

Salon coordinators need the following skills in order to be successful:

Communication: Communication is the act of conveying information through speech or writing. As a salon coordinator, you may be responsible for communicating with clients, other salon staff and business owners. It’s important to be able to convey information clearly and concisely. You can also use communication to relay information to other salon staff members.

Organization: Salon coordinators use organization skills to keep track of multiple tasks and appointments at once. They also use organization skills to ensure that the salon has the supplies and equipment it needs to operate. Coordinators use organization skills to plan and execute events and promotions, too.

Time management: Salon coordinators often have to manage multiple tasks at once, so time management is an important skill for them to have. They often have to manage their own work schedule, the schedules of their staff and the schedules of the salon’s clients. They also often have to manage the flow of clients and appointments, so being able to manage time effectively is important for them.

Customer service: Customer service skills can help you be more effective in your role as a salon coordinator. You may be the first point of contact for clients, so it’s important to be friendly and welcoming. You can also use customer service skills to help you train your team members to provide quality service to clients.

Marketing: Salon coordinators use marketing skills to promote their salons and their services. They create marketing materials, such as flyers, social media posts and advertisements, to inform potential clients about their salons and the services they offer. They also use marketing skills to promote their events, such as workshops and seminars, to attract attendees.

Salon Coordinator Work Environment

The work environment for a salon coordinator is usually fast-paced and busy. They may work in a small salon with only a few stylists or in a large salon with many stylists. They may work regular business hours or they may have to work evenings and weekends to accommodate the schedules of the stylists and the clients. Salon coordinators need to be able to handle last-minute changes and be able to work well under pressure. They need to be organized and efficient in order to keep the salon running smoothly.

Salon Coordinator Trends

Here are three trends influencing how salon coordinators work. Salon coordinators will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Growth of the Beauty Industry

The beauty industry is growing rapidly, as more and more people are looking for ways to improve their looks. This means that there is a growing demand for salon services, which can be a great opportunity for salon coordinators.

As the beauty industry grows, salon coordinators will need to be able to manage teams and handle the increased workload. They will also need to be able to market their salon services effectively in order to stay competitive.

More Focus on Customer Experience

The customer experience is becoming increasingly important in the world of business. This is because customers are more likely to switch businesses if they are not happy with the service they receive.

As a salon coordinator, you can capitalize on this trend by focusing on providing an excellent customer experience. This includes everything from greeting customers when they enter the salon to making sure they are satisfied with their hair after they leave.

Greater Use of Technology

The use of technology in salons is increasing at a rapid pace. This is due to the fact that technology can make many tasks easier and more efficient.

As salon coordinators, you should take advantage of this trend by learning how to use technology in your salon. This includes things like using software to schedule appointments or track client information. In addition, you should also consider investing in technology that can help you to run your salon more efficiently, such as electronic billing systems or online appointment booking tools.

How to Become a Salon Coordinator

A career as a salon coordinator can be rewarding in many ways. It offers the opportunity to work with people, help them look their best, and provide excellent customer service. It also provides the chance to learn about different hair styles and products, so you can offer your clients the best advice possible.

To become a successful salon coordinator, it’s important to have a strong knowledge of hair styling and products. You should also be able to communicate effectively with both customers and staff members. And finally, it’s important to be organized and have good time management skills so that you can keep everything running smoothly.

Advancement Prospects

The salon coordinator is responsible for the day-to-day operations of the salon. They may be responsible for scheduling appointments, handling customer inquiries, maintaining the salon’s appearance, and stocking supplies.

As a salon coordinator advances in their career, they may take on additional responsibilities such as training new employees, managing the salon’s budget, and overseeing the salon’s marketing efforts. With experience, a salon coordinator may be promoted to salon manager or owner.

Salon Coordinator Job Description Example

At [CompanyX], we believe in the transformative power of beauty. Our salon coordinators play an important role in making this possible by keeping our salon running smoothly and efficiently. We’re looking for an experienced salon coordinator to join our team. The ideal candidate will have experience managing a salon, scheduling appointments, and handling customer inquiries. He or she will be organized, detail-oriented, and able to multitask. Most importantly, the ideal candidate will be passionate about the beauty industry and committed to providing outstanding customer service.

Duties & Responsibilities

• Greet guests and clients upon arrival to the salon, providing them with a positive and professional experience
• Answer phone calls and schedule appointments for guests and clients in an efficient and organized manner
• Check guests in and out of their appointments, ensuring all pertinent information is accurately recorded
• Keep the front desk area clean and tidy at all times
• Assist with stocking supplies, laundry, and other operational tasks as needed
• Balance the daily cash drawer and prepare bank deposits
• Process credit card transactions and reconcile against daily sales reports
• Monitor the guest waiting area and ensure it is comfortable and presentable at all times
• Upsell salon services and products to guests and clients whenever possible
• Handle customer complaints or concerns in a professional and courteous manner, escalating to a manager as necessary
• Attend staff meetings and trainings as required
• Perform any other duties as assigned by management

Required Skills and Qualifications

• High school diploma or equivalent
• Proven customer service experience in a salon, spa, or related setting
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Ability to work well under pressure and multitask
• Proficiency in Microsoft Office Suite

Preferred Skills and Qualifications

• Associate’s degree or higher in business administration or related field
• 2+ years experience in a salon, spa, or related setting
• Working knowledge of QuickBooks or similar accounting software
• Experience with appointment scheduling software, such as Salon Iris or Booker
• Bilingual (English/Spanish)